Media Synch Software

I just installed Media Synch and cannot open it... I get an error message that says-- Media Synch has encountered a problem and must close.  I have re-installed the software and am still getting the message.  Any ideas?

 Hi t4729,
Media sync installed successfully and it fails to open up...hmmm interesting
Could you please paste the contents of the media sync logs present in the following directory...(substitute <username> with your username on the computer)
C:\Documents and Settings\<username>\Application Data\Research In Motion\BlackBerry Media Sync\Logs\
in this above folder, locate the folder with the oldest date (notice that they are in yyyymmdd format) and copy the contents of a text file having the word "INSTALLER" present in the name.
Then go to the newest date in the above mentioned folder and copy the contents of the file that has "BBMS_FLOW" present as a part of the name.
~Splashwire~

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     AppName: rim.desktop.exe.         AppVer: 6.1.0.36                       AppStamp:4eb85358
    Modname: kernel32.dll               ModVer. 5.1.2600.5781              ModStamp:49c4f482
    fDebug: 0                                  Offset: 00012afb
     This error report includes: information regarding the condition of Blackberry Software when the problem occurred; the operating system version and computer hardware in use; your Digital Product ID, which could be used to identify your license; and the Internet Protocol (IP) address of your computer.               
    I  But I am stuck and frustrated. 

    I don't think any BB has 8GB in device memory...a media card is required to reach such levels. You were mis-informed. Unless...do you presently have an 8GB media card in your BB? And is it just not being recognized? If so, that may be a different issue than we have been addressing...
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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