Media wont load or freezes when viewing in Premiere Pro CS6 Media Browser

Adobe support contacted me on the phone and said that its a known issue if you have multiple formats or codecs when you try to view media in browser in Premiere Pro CS6 & Prelude it wont load or it will freeze. The Adobe support Tech said he would call back, but had to further research the issue. Its been over 3 weeks and I never heard back?
Premiere Pro CS6 & Prelude when trying to view media in browser wont load or it freezes during viewing in media browser. I downloaded CC version and it works fine in both app. I reinstalled both Premiere Pro CS6 & Prelude app to rule that out, deleted pref as well.
27-inch iMac, 3.5 GHz Intel Core i7, 32 GB 1600 MHz DDR3, OS X 10.9.5 running Premiere Pro CS6 & Prelude
I have been a long time customer of Adobe products and I hope this issue gets resolved asp!!!
Message was edited by: Kevin Monahan
Reason: shortened the title

Hi Zencuts,
When you try to view media in browser in Premiere Pro CS6 & Prelude it wont load or it will freeze.
I'm not seeing that behavior with various kinds of media. If it's a known issue, it's the first I've heard of that.
Do you have the latest update of Premiere Pro CS6 and Prelude CS6? You can try Help > Updates to make sure. I see you have an iMac on OS X 10.9. What kind of media are you using? Which GPU is in the iMac? Have you updated the drivers recently?
Your issues may well have to do with your installation of OS X, as well. Certain ways of updating to OS X 10.9 can reset permissions in your Adobe folders so that can cause problems. See this doc: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
The Adobe support Tech said he would call back, but had to further research the issue. Its been over 3 weeks and I never heard back?
I'm not sure how you got through to support with a CS6 issue, as phone and chat support is no longer available for CS6 users (except installation issues in the first 90 days and activation issues thereafter). Forums are the only option for support for CS6 users, sorry. That said, the agent should not have promised you a call back and not followed up in some form or fashion. I will see if I can look up the case and let the agent know their error.
Thanks,
Kevin

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