Mediaroom simulator not working

I have installed mediaroom simulator 3.4 on my windows 7 machine but it is showoing a black screen. I have tried installing that setup on other machine that works. It shows a default video playing. Can anybody tell me does is it related with
admin rights or 32 bit or 64 bit machine or Does anyone have the prerequisites of mediaroom simulator. Please help!!
Thanks in advance

Which Mediaroom are you asking about?
There is more than one Mediaroom published by more than one company.
You really need to consult with the technical support of the Mediaroom you have.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

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    +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
    This Discussion has been converted into document:- https://supportforums.cisco.com/docs/DOC-23054
    ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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    Technical Support: http://www.cisco.com/techsupport
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    ity request retries (3) exceeded for client 00:16:44:1d:0f:53
    *Feb 11 08:46:32.422: %DOT1X-3-MAX_EAPOL_KEY_RETRANS: 1x_ptsm.c:407 Max EAPOL-ke
    y M3 retransmissions exceeded for client 00:16:44:1d:0f:53
    *Feb 11 08:46:06.790: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
    ity request retries (3) exceeded for client 00:1f:3b:95:61:bd
    *Feb 11 08:46:06.789: %DOT1X-3-ABORT_AUTH: 1x_bauth_sm.c:447 Authentication abor
    ted for client 00:1f:3b:95:61:bd
    *Feb 11 08:46:06.210: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
    ity request retries (3) exceeded for client 00:1f:3b:93:e6:57
    *Feb 11 08:45:34.304: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
    ity request retries (3) exceeded for client 00:1f:3b:95:61:bd
    *Feb 11 08:45:34.303: %DOT1X-3-ABORT_AUTH: 1x_bauth_sm.c:447 Authentication abor
    ted for client 00:1f:3b:95:61:bd
    *Feb 11 08:45:01.298: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:292 RRM LOG: Airewave Di
    rector: Could not find valid channel lists for 802.11bg
    *Feb 11 08:44:38.076: %SIM-3-PORT_UP: sim.c:9547 Physical port 2 is up!.
    *Feb 11 08:44:38.037: %SIM-3-PORT_UP: sim.c:9547 Physical port 1 is up!.
    --More-- or (q)uit
    *Feb 11 08:44:38.009: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'cliWebInitParms.cfg'
    *Feb 11 08:44:37.980: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'rrcEngineInitParms.cfg'
    *Feb 11 08:44:37.980: %CNFGR-3-INV_COMP_ID: cnfgr.c:2105 Invalid Component Id :
    Unrecognized (81) in cfgConfiguratorInit.
    *Feb 11 08:44:37.928: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'rfidInitParms.cfg'
    *Feb 11 08:44:37.915: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'dhcpParms.cfg'
    *Feb 11 08:44:37.903: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'bcastInitParms.cfg'
    *Feb 11 08:44:37.834: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'rrmInitParms.cfg'
    *Feb 11 08:44:27.331: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'apfInitParms.cfg'                                            
    *Feb 11 08:44:27.226: %MM-3-MEMBER_ADD_FAILED: mm_dir.c:903 Could not add Mobili
    ty Member. Reason: IP already assigned, Member-Count:1,MAC: 00:00:00:00:00:00, I
    P: 0.0.0.0
    *Feb 11 08:44:27.023: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'mmInitParms.cfg'
    *Feb 11 08:44:27.013: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'aaaapiInitParms.cfg'
    *Feb 11 08:44:27.011: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'pemInitParms.cfg'
    *Feb 11 08:44:26.898: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'dot1xInitParms.cfg'
    *Feb 11 08:44:26.868: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'capwapInitParms.cfg'
    *Feb 11 08:44:26.718: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'spamInitParms.cfg'
    *Feb 11 08:44:25.650: %SSHPM-3-FREAD_FAILED: sshpmlscscep.c:1395 Error reading f
    ile /mnt/application/lscca_pem.crt
    *Feb 11 08:44:06.435: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
    figuration file 'sshpmInitParms.cfg'  

    Thanks for such quick response and suggestions.
    Yes, I seem not to to be 100% perfect as for the list of troubleshooting steps I took.
    I had already tried the two commands you mentioned. I tried again, this time with some other 1242, but these do not help.
    Yes, I was already thinking that this could be in theory a licensing issue. The controller is bougth with 25 licenses.
    In the beginnign I had one 1142 on it and tried to enable 1242s which did not work. Now I have five 1142s on it, as this worked okay, I guess it could not be a licensing issue.
    I think that I can see in the log files that the machines communicate to each other, L2 or L3 paths seem to be working okay. I forgot to mention that I am using option 43 on the DHCP server, so the AP clearly finds its way to the controller. What's more both APs and the controllers are in the same VLAN, so they are in the same broadcast domain.
    Below is sho ver from the AP. The AP seems to have Certificate type - manufacture installed, so I guess there should not be a problem with the certificate, especially knowing that the AP works with other controllers over WAN.
    My guess these messages seen on AP especially "Invalid event 38 & state 3 combination" might tell us what's wrong.
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    mso-ansi-language:#0400;
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    mso-bidi-language:#0400;}
    *Feb 11 07:52:24.001: %CAPWAP-5-CHANGED: CAPWAP changed state to
    *Feb 11 07:52:24.001: %DTLS-5-PEER_DISCONNECT: Peer 10.0.13.5 has closed connection.
    *Feb 11 07:52:24.001: %DTLS-5-SEND_ALERT: Send WARNING : Close notify Alert to 10.0.13.5:5246
    *Feb 11 07:52:24.002: %CAPWAP-3-ERRORLOG: Invalid event 38 & state 3 combination.
    *Feb 11 07:52:24.123: %CAPWAP-3-ERRORLOG: Dropping dtls packet since session is not established.
    Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.4(21a)JA2, RELEASE SOFTWARE (fc1)
    Technical Support: http://www.cisco.com/techsupport
    Copyright (c) 1986-2009 by Cisco Systems, Inc.
    Compiled Mon 02-Nov-09 18:42 by prod_rel_team
    ROM: Bootstrap program is C1240 boot loader
    BOOTLDR: C1240 Boot Loader (C1240-BOOT-M) Version 12.4(13d)JA, RELEASE SOFTWARE (fc2)
    AP9caf.ca00.1c78 uptime is 17 minutes
    System returned to ROM by power-on
    System image file is "flash:/c1240-k9w8-mx.124-21a.JA2/c1240-k9w8-mx.124-21a.JA2"
    This product contains cryptographic features and is subject to United
    States and local country laws governing import, export, transfer and
    use. Delivery of Cisco cryptographic products does not imply
    third-party authority to import, export, distribute or use encryption.
    Importers, exporters, distributors and users are responsible for
    compliance with U.S. and local country laws. By using this product you
    agree to comply with applicable laws and regulations. If you are unable
    to comply with U.S. and local laws, return this product immediately.
    A summary of U.S. laws governing Cisco cryptographic products may be found at:
    http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
    If you require further assistance please contact us by sending email to
    [email protected].
    cisco AIR-LAP1242G-E-K9    (PowerPCElvis) processor (revision A0) with 24566K/8192K bytes of memory.
    Processor board ID FCZ135082GH
    PowerPCElvis CPU at 262Mhz, revision number 0x0950
    Last reset from power-on
    LWAPP image version 6.0.188.0
    1 FastEthernet interface
    1 802.11 Radio(s)
    32K bytes of flash-simulated non-volatile configuration memory.
    Base ethernet MAC Address: 9C:AF:CA:00:1C:78
    Part Number                          : 73-11479-01
    PCA Assembly Number                  : 800-30493-01
    PCA Revision Number                  : A0
    PCB Serial Number                    : FOC13484GYY
    Top Assembly Part Number             : 800-29589-03
    Top Assembly Serial Number           : FCZ135082GH
    Top Revision Number                  : A0
    Product/Model Number                 : AIR-LAP1242G-E-K9
    Configuration register is 0xF
    AP9caf.ca00.1c78#

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