Mediasmart/bluray freeze up. help =(

so i reccently got myself a new hp pavilion dv7 notebook with windows 7 with bluray and im having a problem while watching blurays via the mediasmart software provided on my laptop.
my movies randomly stop playing and i cannot exit the mediasmart program which forces me to ctrl/alt/delete to fix the problem. im not to sure what to do! i can still scroll around the screen but the picture is frozen, i cant hit play/skip/pause and i cannot exit the mediasmart program. its done this on 3 separate occasions on 3 diff movies (star trek, haunting in conneticut and dark knight) and it always happens at random times. my screen is set to NEVER shut off as well as having my computer set to not fall asleep on me.

This is exactly what happened to my iBook. I was surfing the net, then the freezup, then restart and the blue screen. I also noticed that the longer I let it sit before trying again, the farther it would go with the process of starting up. After doing some reading I surmised that the logic board was fried and needed to be replaced.
I took the iBook to the local reseller where they confirmed that the problem was logic board failure and sent it to Apple, who fixed it for $350 + sales tax. Apple shipped it to and from the reseller with DHL. On the way back, the package made it as far as DHL's local distribution center before dissapearing. It's gone. Yeah.
If Apple decides to replace it with a new iBook I hope it's one that doesn't break down on me, but the messages I've read in this forum don't exactly inspire confidence.
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