MediaSmart Server

My HP MediaSmart Server is unresonsive.
Power and USB Port lights are blue.
The four Light Bars are off.
There is a tapping sound coming from inside the server. It sounds like a piece of paper on the disk and taps the side with each turn.
The Health indicator light is not flashing. It's white (with a red tint).
I used a paper clip, press and release the recessed Status/Recovery button on the front of the server.
No change.
I tried the suggestions on this page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01783366&tmp_task=solveCategory&cc=us&dlc=en&la...
I also tried forced shutdonw.
Nothing I've done so far helps.
Is there any hope in getting my documents off of this server?
Thank you

As a workaround, in the Home Server Console, under Settings > General, set the Region to English.
I find it amazing that this issue has not yet been addressed.

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HP Mediasmart server keeps disconnecting from shared library

Hi
Just move to an Imac from a windows machine so I hope someone could assist me?
I have a HP mediasmart server that stores my music and under the shared headings in Itunes it recognises it, clicking on it shows "loading HP mediasmart server" for about 10 seconds then it disappears and keeps looping round.
My Macbook pro has not trouble connecting to it and it remains connected
Can any one point me in the right direction
regards

Resolved. If anyone has the same problem its because there is a corrupt song that crashes the fire-play server running on WHS. Remove the song a it all works

WRT610N V1 will not allow port forwarding via HP Mediasmart Server

I have the WRT620N router and an HP MediaSmart server connected to it. My source is a cable modem. WHen I try to set up the server for remote access, the router is not found. I am continually getting "Port Forwarding failed" errors from the server. I also have several iPhone apps used to control devices on the network (DVR, BluRay player,etc) that will not connect. (These worked before I changed to this router.)
I have verified that the UPnP is enabled.
I have been struggling with this issue for several months and have not had any luck getting help from the forums, but will tryi again.
Any help would be appreciated.
Thanks,
Joel WZ
Thanks,
Joel WZ

Did you tried to enable Remote Management Access on the router setup page?
If no, then Enable Remote Management Access under Administration tab and then check.

HP MediaSmart Server EX490 - Unable to find server/install Connector

Hi,
Would really appreciate any help on this issue since I am at my wit's end. I have a EX490 with 2 2TB drives on it. Been so long ago but pretty sure one is a backup of the other.
I began to have trouble logging in to the Windows Home Server Console a couple of weeks ago but didn't think much of it because I could still access the mapped drives on my computer. I had chalked it up to me typing in the wrong password.
Well, the hard drive on my computer crapped out and had to reformat it. However, whenever I try to install the Windows Home Connector, it tells me that it can't find my server. I get that same error message when I try to install the software on any other computer.
I'm starting to freak out a bit because I'm afraid I won't be able to access all the pictures and videos on the EX490.
I've tried searching Google for solutions but all the solutions involve accessing the server somehow and I'm not able to do so. My next attempt is to take out one of the drives and connect it to my desktop as a hard drive but need to run out to the store to buy another SATA cable. Not sure if that will work but don't really know what else to do.
Any advice or insight would be greatfully appreciated. Thanks!

It sounds like a Local Area Network (LAN) issue where you have this MediaServer installed (home, small office),
A LAN Router REBOOT may be necessary to clear .. and assign a TCP/IP address to the HP MediaSmart Server.
HP EX490 MediaSmart Server
Support Page
HP MediaSmart Server Setup Poster
Assure that your MediaServer is obtaining a TCP/IP address from your LAN Router.
You may need to login to the Router's Adminsitrative Page to check this.
This is covered in Chapter 2 of the User's Manual.
HP MediaSmart Server User Guide

Itunes 10.6.1.7 - HP Mediasmart server access issues in itunes

Have just updated itunes to version 10.6.1.7 and having problems with accessing my HP Mediasmart Homeserver. Itunes can see the server on the shared tab, however when I click on the server you get "Loading "HP Mediasmart Server" at the top of the screen but my music list never appears

Fault Module Name: softpub.dll_unloaded
Taken at face value, you're having trouble with a Windows operating system file there.
Perhaps try an sfc /scannow. For instructions, see the following Microsoft document:
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

HP MediaSmart Server EX475 Backup stopped working

I have an HP MediaSmart Server EX475 (service pack 3). My network includes a Linksys WiFi router, computer A (Win 7) attached by a cable to the router, computer H (Win 8.1) seen by the router via WiFi connection. I also have a Grace Digital Internet Radio via WiFi and an HP DreamScreen 100 connected via WiFi.
All of a sudden the backups of Herb stopped and I can't restart them. Even "backup now" doesn't work. I can sometimes log into the media server from Herb otehr times in tells me that I have no network connection. I have had no problem accessing the internet or getting email. When I access the Backup service on the Media server I can see both computers but H is greyed out and I can't perform any of the functions. Any ideas

It sounds like a Local Area Network (LAN) issue where you have this MediaServer installed (home, small office),
A LAN Router REBOOT may be necessary to clear .. and assign a TCP/IP address to the HP MediaSmart Server.
HP EX490 MediaSmart Server
Support Page
HP MediaSmart Server Setup Poster
Assure that your MediaServer is obtaining a TCP/IP address from your LAN Router.
You may need to login to the Router's Adminsitrative Page to check this.
This is covered in Chapter 2 of the User's Manual.
HP MediaSmart Server User Guide

Can't access ex495 mediasmart server

My HP EX495 media smart server is runnng Windows Home Server. The device went off-line the other day and I could not connect to the device through ethernet nor USB. The nick has a solid green light and a flashing yellow lignt. My guess is it is sending out a signal but not receiving one. Any idea how to fix the problem? I've tried rebooting; sending WOL messages; reseating the drives; but still can not access it.
Any guidance would be apprciated. Thank you.

Try this? HP MediaSmart Server EX490 - Solution to LAN going offline at boot-up ‎05-18-2013 03:09 AM After swapping out a defective Netgear router, I started to experience problems with my MediaSmart server going offline immediately after boot-up. I could also see from the router stats that the EX490 established an Ethernet connection at 10Mbps when powered off, but not following boot-up. I could even use WOL to start the server, but it would drop the LAN connection shortly afterwards, without ever coming online. I tried various Cat-5 cables and 3 different routers, but I could not get the aqua LAN LED to stay on for more than about 30 seconds after boot. I could see the yellow LED on the RJ45 NIC port flash very occasionally, but that was about it. I managed to establish a PC to EX490 direct connection and so could get into the server via Remote Desktop, which again suggested there was nothing fundamentally wrong with the NIC port or cables. I tried upgrading the Realtec PCIe driver to no effect, checked there were no conflicting LAN addresses, DHCP services, etc., etc., and even considered doing a server rebuild. Eventually, I found a solution that works for me. Using the peer-to-peer LAN connection and Remote Desktop, go to the EX490 Device Manager, select the Realtek PCIe GBE Family Controller Properties, Advanced Tab and scroll down through the Property window to Speed and Duplex. Change Auto Negotiation to 100Mbps Full Duplex, save and reboot the server. It seems in my case that the EX490 is no longer coping with negotiating connection to a Gigabit LAN (still not sure why), but slowing the card down to 100Mbps is giving me a rock-solid connection. I hope this post will help others who may be contemplating using their MediaSmart as an expensive bookend or doorstop.

HP MediaSmart Server EX485 keeps restarting

I have a HP MediaSmart Server EX485 and it keeps rebooting. If I shut it off for awhile it boots up normal. Is this a powersuppy issue, or a overheating Issue?

Hi Shatterglass,
Your HP MediaSmart Server EX485 is a commercial product and to get your issue more exposure I would suggest posting in the commercial forums. Here is a link to the Commercial Notebook forum.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP MediaSmart Server ex470 Upgrade.

I would like to know if I can exchange my MediaSmart Ex470 server for a MediaSmart Ex485 server?
HP was committing to transfer the same product innovations in the Ex48x series to the Ex47x series but they have yet to do so.
The newest update (like the 3nd or 4th to the ex48x series) is about to be released -- http://www.engadget.com/2009/04/13/firmware-update-brings-file-conversion-iphone-access-to-hps-me/.
I purchased my Mediasmart ex470 just before ex485 was annouced, I called HP and they assured me that the same updates to Ex48x series would be applied to the Ex47x series. So I did not return my Mediasmart server.... big mistake.

Are you and HP employee?
I bought extra memory at the time of purchase and was ready for the vaporware a year ago. Still waiting for the reality to catch up with the hype.
The reality is that they say you will have to "reconfigure and reload the server". So what is that going to take? Will users have to save everything to an alternative backup source, reload from scratch, then resave everything back to the server? Do you have an extra 2TB+ sitting around and the time to save to that device? How long does it take to transfer 2TB+ via USB anyhow? Then you have the nightmare and timesink of trying to get the MacAfee security software to work again. This is a whole separate nightmare and tons of hours wasted.
Starting from scratch is what I had to do when HP pushed the bad update to users. I am really afraid of what I am going to be forced to do to make the transition to the upgrade if it ever happens.
PoGoPlug is a much better, cheaper alternative to the HP MediaSmart (MediaLackingStupid) server. One cannot even stream video from this MediaStupid pig or upload directories of photos to it for sharing. Both of which are an elegant snap with PogoPlug!
Another great alternative is the Linksys router with StorageLink.
Bottom line, don't waste the money or time on this albatross of a HP MediaSmart Server box.

Question about HP MediaSmart Server and Time Machine

I just got an EX490 MediaSmart server to use for backups and as a media server. I set up the server to serve as a Time Machine backup device, and it seems to work fine. However, when the server is connected and appears as a Share in the Finder, if I use the Finder to navigate to the "Mac" folder on the server, I don't see any files inside. Actually I searched through all visible files on the server and didn't see any files that might be a backup file. I tried turning on Invisible file viewing but that didn't make any difference. I'm assuming that the Time Machine backup file on the server is somehow hidden from viewing.
Does anyone know why the backup file isn't appearing?
Thanks.

I have been looking at similiar HP NAS model, which now appears to have beome a prior model -
HP EX485 MediaSmart Home Server
http://www.amazon.com/gp/product/B001OI2ZG4/
The prices have gone up slightly, too. The reviews on the above EX485 were almost like a mini review and informative. I assume you've created accounts and perhaps have (need?) a PC to configure Windows Home Server R2 fully? I was waiting for full Windows 7 support which is still in beta.
From what I read, one of the "Missing Bible" for WHS or something helps to get the most out of it and help with setup (though generally that just takes 15 minutes if you know how).

MediaSmart Server Client Download?

I'm setting up a MediaSmart Server, but don't have the client disk ... does anyone know where I can download it? When I check HP support, they only talk about how to do updates from the client, not where to download the client.
thanks,
bt

Do you actually want the server package or just a client? If you want the server package, Sun One Directory server 5.2 is like almost 10 years old and out of support. You should really be looking at the newer version. Look for DSEE 7.0 or the rebranded ODSEE 11GR1. If you are looking for a client, any LDAP V3 compliant client will work and one is bundled with Solaris by default anyway, ie look for commands like ldapsearch, ldapmodify, etc... If you want a GUI, there are plenty around as well, eg JXplorer, Apache DS Studio, etc...

MediaSmart Server v1 Reboot on Connection

Hi! Since I installed Windows 10 on one of my personnal computers (without changing anything to the server), I can't connect to my HP MediaSmart Server to administrate it. After I enter my authentification (username and password), whether it's with the console (connector), a RDP session, or from the web interface, the server reboots (health light flashing)... I tried connecting to the server from different computers and it always has that same behavior. Despite that problem, I can access the shared folders and the automatic backups of our personal computers still work. Do you have any ideas that could help solve this problem or do I have to try a server resoration with my recovery disk? Thank you

Hello johntweir,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues connecting to your MediaSmart Server. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at HP Enterprise Business Community - Servers.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

MediaSmart server password

I had to do a Factory reset on my HP MediaSmart Server using the recovery disk, but cannot install the Server Console or connector software on my W7 64 bit system because it's not compatible.
I see the serveron my PC and when I try to open it it's asking me for a password. Since the server is connected via network cable on a "local area connection" and not wirelessly, I assume the password needed is a "server" password and not the network password.
What credential/password do I enter here when initially logging on to the server???

Hello Dcypher64.
Welcome to the HP Forums. I understand your HP MediaSmart server is asking for a password. I'll see what I can do for, providing the best information I can.
I have used a MediaSmart server before. Normally, the password required is "administrator" password. You should be able to enter this password and access the server.
If this does not worked, the server may have to be reset or recovered. These are different than your standard computer so troubleshooting is not as simple. However, HP does possess documents on server recoveries and factory resets. Trying the steps in this document should assist you in resetting the server to a usable point: Using Server Recovery and Factory Reset
This document is particular to the EX470 and EX475 MediaSmart servers, but the steps should be the same. If you would like to provide the exact model of your server, I can find more accurate information. Irregardless, the above information should be enough to resolve the issue. Either way, please post your results.
Thank you for bringing this issue to the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

Mediasmart server EX495 Blank Contents screen

Ofr the last week or so, I can not get the content screen to show after connecting from any of my clients. I getthe password screen when I try to get to the console. then the progress screen appears. But then instead of the console screen I get the background screen only no matter how long I leave it be. It never goes beyond that.
At the same time, using any of the MS Office applications to load an office document from the shared folders on the server freezes the applicaton. Even Outlook 2007 freezes just opening it (I have Outlook email to the shared folders on the server).
The only remedy I can find is to manually reboot the server which resolves the problem for about 30 minutes then it all happens over again. This full problem started this morning. Oh yes, all the lights on teh server indicate a go status. And when I reboot the server and can get into the console, everything is in order.
I just bought this one when me original Mediasmart server EX470 with the original WHS software w/PP2 finally crashed and I could not revive it (RIP).
Anyne else having a similar problem?

I wanted to provide an update. Spotify 1.0.1.1060.gc75ebdfd appears to have changed behavior. HTTP proxy support appears to be removed now (I can't even play music using my previous prefs). I can enable my HTTPS proxy by editing the prefs file as before. I should be able to do this now through Spotify's settings, but it looks like there's a bug in the settings panel where it seems to require a username and password before saving (my proxy doesn't require a username and password). This time, change the @http back to @https. Here's how my proxy settings now look under 1.0.1.1060.gc75ebdfd:
network.proxy.addr="proxyout.xxx.xxx:8080@https"
network.proxy.mode=2
This allows me to play music and view most images. The only remaining problem is that now I'm still seeing instances where album art and other images aren't downloaded. It's not as prevalent as before, but I do see it when browsing, for example, the News tab under Browse.

Mac Mini Server Benchmarks? Performance? vs. HP MediaSmart Server

Has anyone compiled the performance or speed of the Mac Mini Snow Leopard Server?? The one thing that worries me is the 5400 RPM hard drives in the server.
I'd like to know what the throughput is for this device and using it as central storage.
I'm coming from an HP MediaSmart Server and I am happy with it's speed but it's feature set doesn't match what I'd like from Snow Leopard Server.

The one thing that worries me is the 5400 RPM hard drives in the server.
Whether or not that might be a problem would depend on exactly what you intend to use it for and what kind of load you expect in terms of users.
I ordered a Mac mini server to evaluate as a potential replacement for our expensive leased servers. It appears to be a server in a box that's ready to configure and run. For individuals and small businesses who need a cost-effective general purpose server, it looks like a pretty good deal, at least based on the specs. Once I actually have my hands on one I'll know for certain.

MediaSmart Server

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