Mediasource and explorer dont recognize my pla

i was used to managing my files using mediasource but after the firmaware upgrade neither mediasource nor explorer recognizes my player. my player shows as docked and is recognized by media explorer and wmp0. i have downloaded the upgrades for mediasource i believe but still no go. when i go to device manager it says i need to update my driver so i say yes and it takes me to the download page. when it begins it says the player is not connected. can somebody help me out because i don't know what to do now!!!

There shouldn't be any need to update the driver, unless the player isn't recognised. But based on your previous post some software was finding it.
You need to download and install Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players for MediaSource to work correctly with the player. I would also download and install the latest version of MediaSource as well if you don't have it already, Creative MediaSource Player/Organizer 3.30.2.

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Mediasource and explorer dont recognize my pla

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