Mediasource doesn't recognize Creative Zen 8gb

I recently purchased a 8gb Creative Zen and was surpised to find the enlosed CD didn't contain Mediasource. I downloaded Mediasource 5 from the creative website but then after installing it, it'skept saying it didn't recognize my Zen or Zen wasn't connected or something like that. Is there something else I need to do or alternati'vely is there another product similar to Mediasource I can use to organize my music. I want something similar to itunes which I used to use for my ipod. Thanks.

grantrobbo wrote:
I recently purchased a 8gb Creative Zen and was surpised to find the enlosed CD didn't contain Mediasource. I downloaded Mediasource 5 from the creative website but then after installing it, it'skept saying it didn't recognize my Zen or Zen wasn't connected or something like that. Is there something else I need to do or alternati'vely is there another product similar to Mediasource I can use to organize my music. I want something similar to itunes which I used to use for my ipod. Thanks.
The Plays For Sure Plug-in is needed for MediaSource5. (version 5.00.36) to work with it. you can find it here http://support.creative.com/Products...ZEN+MicroPhoto

Similar Messages

MediaSource 5 doesn't recognize my Zen X

Hi,
I had to do a reinstall of Windows XP recently, and once it was done, I downloaded MediaSource 5 and the driver compatible with Xtras running on version 2.0 or less -- I installed both.
MediaSource 5 runs fine on its own, and the Zen Xtra is detected by Windows (and shows up in the My Computer Menu in Windows) as soon as I plug it in. But I can't get MediaSource 5 to recognize the Zen Xtra -- when I plug it in via USB, I get the "connected device" noise, but that's it.
Strangely, I get the "connected" icon on the screen of my Xtra if I open it up via the Start Menu, but then I just get a huge folder full of audio files.
How do I get MediaSource 5 to work with my player?
Thanks!

You must also install the MediaSource plugin of your specific MP3 player. Creative MediaSource 5 and its various plugins are now officially available for download at your respecti've product download sites. The main Creative MediaSource 5 Player/Organizer:
Creative MediaSource Player/Organizer 5.0.38 (22 Dec 2006)
For mass storage series ZEN/Muvo players:
Creative Music Player (Mass Storage Series) Plugin 5.0.07 for Creative MediaSource 5 Player/Organizer (22 Dec 2006)
For PlaysForSure ZEN players:
Creative PlaysForSure Devices Plugin 5.00.36 for Creative MediaSource 5 Player/Organizer (22 Dec 2006)
For non-PlaysForSure NOMAD/ZEN players:
Creative ZEN and NOMAD Jukebox Plugin 5.00.22 for Creative MediaSource 5 Player/Organizer (27 Dec 2006)
For CD Burning function:
Creative CD Burner Plugin 5.0.3 for Creative MediaSource 5 Player/Organizer (22 Dec 2006)
For selected DTS supported Sound Blaster cards:
Creative DTS Neo:6 Plugin 5.00.05 for Creative MediaSource 5 Player/Organizer (22 Dec 2006)

Creative MediaSource will not recognize Nomad Zen Xtra 30BG

Creative MediaSource will not recognize Nomad Zen Xtra 30BG? Hello, I am new to this forum and very frustrated, I own?a 30Bg Zen Xtra and all of a sudden MediaSource will not allow the transfer of files. Here are my specs and things I've tried to no avail:
Firmware: .20.08 (is this the latest upgrade?)
Software: 2.02.06
O/S: Win XP, SP2
Windows Media Player
Checking device manage it is recognized as a portable device, however it is not detected in WMP . Changed my USB permissions in the registry, downgraded WMP to version 0 (rebooted when prompted), upgraded the application software (uninstalled version 2.02.06?and rebooted?) upgraded?to version 5.20.23 as well installed the plug in, version 5.0.38, which now gives me and error while installing " setup is unable to detect?a supported product on your system, click retry....." tried the different USB ports on the pc as well as changing the cables. I do not know what else to do...any assistance will be greatly appreciated..thanks in advance.

DreadRasta40 wrote:
Creative MediaSource will not recognize Nomad Zen Xtra 30BG? Hello, I am new to this forum and very frustrated, I own?a 30Bg Zen Xtra and all of a sudden MediaSource will not allow the transfer of files. Here are my specs and things I've tried to no avail:
Firmware: .20.08 (is this the latest upgrade?)
Software: 2.02.06
O/S: Win XP, SP2
Windows Media Player
Checking device manage it is recognized as a portable device, however it is not detected in WMP . Changed my USB permissions in the registry, downgraded WMP to version 0 (rebooted when prompted), upgraded the application software (uninstalled version 2.02.06?and rebooted?) upgraded?to version 5.20.23 as well installed the plug in, version 5.0.38, which now gives me and error while installing " setup is unable to detect?a supported product on your system, click retry....." tried the different USB ports on the pc as well as changing the cables. I do not know what else to do...any assistance will be greatly appreciated..thanks in advance.
Do you have the driver installed for the device?You can find that here.http://support.creative.com/download...ale=033&nPage= WMP is for MTP devices which the Xtra is not, There is a firmware update for the device HOWEVER updating to that firmware may just kill the player so I would not advise doing it since you have XP & you will be able to sync using MediaSource. Did you install the Creative Zen & Nomad Jukebox plug-in 5.00.22? Click on Show Details & read them before installing anything.

Creative Zen 8GB Random Shuffle

Creative Zen 8GB Random Shufflej I have owned a Creative Zen V Plus 4GB for two years and have really enjoyed it. About a month ago, the screen started to fade out and is now totally black. I have researched this problem and have come to the realization that there is no way to fix the issue short of either shipping my player in for repairs or buying a new Zen V Plus. I have tried all the "fixes" I could find on here and other places. Nothing works and a lot of others seem to have the same issues with their players. The player still plays fine, but with no screen, it is very?tough to use correctly. I am willing to "start over" with a new player and am interested in the Creative Zen 8GB. The player looks real nice and has all the features I need. I read online that the Creative Zen 8GB DOES NOT have a random shuffle feature. I was just wondering if this is true? I love setting my player on random shuffle and letting it randomly choose the songs. If this is not a feature on the Zen, I guess I wouldn't be interested in buying one. Does anyone know if the Creative Zen 8GB has the random shuffle feature?

Yes it does. You would from the music menu scroll to DJ & choose random play all

Creative Zen 8Gb-Unknown Device!

Creative Zen 8Gb-Unknown Device!? Player: Creative Zen 8gb
Firmware Version: .20.02e
OS: Win XP with Service Pack 3 (Unknown Origin)
Windows Media Player: Version .0.572.545
Motherboard: ASUS P5Q PRO
My problem is that when I connect the player to my computer it is recognized as a Unknown Device and listed as Unknown Device in the Uni'versal Serial Bus Controller of Device Manager.
There is no yellow triangle, there is no section for Portable Devices. It simply registers as Unknown Device.
There is no apparent way to synch with the device. It does not show up in Creative Media Explorer, Windows Explorer or Windows Media Player.
The Original Creative CD installation package does not detect it.
The newest Creative XP installation package from official website does not detect it.
The newest Creative firmware installation package from official website does not detect it.
I have tried several USB slots from front and back (am using back mostly) and short black USB cable (0s long) as well as another USB cable. All USB ports are 2.0.
The player charges normally when connected to the computer and works perfectly for listening to music etc.
Help please! Im poor as hell and will go insane without this player :/

When I connect the Zen, that is where the change happens in the Device Manager trees. It is not recognised as Creative Zen, Portable Device or even a device with a yellow exclamation triangle.
In other words, when I plug in the player, that is how it is represented in the Device Manager trees. As an Unknown Device in the USB controller section.
For your information I have tried this player on 3 other systems.
Laptop A with Win XP/Service Pack 3/WMP
Laptop B with Win XP/Service Pack 3/WMP 0
Laptop C with Windows 7
RESULT IS ALWAYS SAME.
UNKNOWN DEVICE!
The player works fine in and of itself and charges normally when plugged.
Please confirm what are the system requirements for Firmware Version: .20.02e which is the currently installed version on my Creative Zen 8GB

Creative Zen 8GB and Naps

My new Creative Zen 8GB isn't working with Napster - Napster is complaining about the firmware version. It came with .03, and I've updated it to the ..04 available on this site - no luck with either version. Is anyone using the new Zens with Napster, and if so what version firmware are you using? Also, is there any way to get older versions of the firmware?Thanks

I have begun to have a problem since going to firmware version 2. I have the 6 GB ZEN and it came with version 0. I should have just left well enough alone (you know, if it ain't broke, don't fix it!) since I wasn't having any problems that I was aware of. But since 'upgrading' to 2 I have noticed an issue where about once a week when I go to play my Napster-to-go songs it displays the message that there is no license to play the songs and that I need to sync my player with Napster, even though I'm nowhere near my monthly license renewal date. I connect the player to the PC with Napster running and Napster 'Checks' the status of the player but that alone does not renew the license and allow me to play my Napster-to-go songs on the ZEN. However, if I download even one new song to the player, then all is fine and I can play everything again. So it's not as bad as the problems above but still at least a little bit annoying. I'm placing the blame on Creative's firmware since I didn't have the problem before. If could roll back to version 0 I would. I'm not going to version 3 since there are a bunch of reported bugs. I'm assuming that Creative will eventually release a firmware that fixes this. I'm also assuming that is part of the reason that Creative pulled version 2 almost as soon as they rolled it out. I appreciate Creatives constant upgrading of the firmware to 'fix' issues but I wish they would give a little more detail as to what the newer versions do as well as to offer the older versions so we can roll back. Also, I think it would show great faith if Creative would post their findings of bugs in new firmware so we can know what to look for. I don't mind being a beta-tester for them but at least keep us in the loop! M.
Message Edited by methos979 on 2-07-20070:53 AM

***HELP*** Creative ZEN 8GB Vista Problems. NO SOLUTION FOUND

I have searched the web and the forums. I cannot find a solution anywhere.
My Creative Zen 8GB will not connect in vista. Ive upgraded the firmware to .3.0 and it still will not detect. Ive downloaded the newest Creative Media Browser and it still will not detect.
I searched the creative knowledge database and came across the "regedit USB allow permission tweak". regedit will not allow me to change the usb settings even though i have administrator rights.
i've searched the forum and came across about 0 threads regarding this issue and not one of them had a response from a Creative Administrator/Moderator.
has anybody at all gotten creative zen 8GB to work with vista? If i cannot get this to work, I am going to return this POS.
Can anybody help?

yes i tried the CD that came with it. but it still does not work.
i have upgraded the firmware on an XP desktop and installed the newest creative media browser on my vista notebook and still my Creative ZEN will not detect on my Vista notebook.
I called technical support and the only solution they gave me was to "update my MTP driver in device manager" but when i do that, vista tells me that "windows has determined that the most appropriate driver is already installed"
i know SOMEBODY out there has had to have come across this problem and solved it somehow.
com'on guys....help me out here

Question concerning "Creative ZEN 8GB&qu

Hello!
Today I got my Creative Zen 8gb mp3-player and as far as I tested it I'm quite happy, but there is one problem that annoys me very much: I wanted to put my whole "others"-ordner on the ZEN (an ordner where I have different songs of different artists).
But it's not possible - the ZEN always creates seperate ordners on the different albums the songs are originally from. But I want to have the same order as on my computer and not a thousend new orders with only one song!
And even my audio books aren't in one ordner but in a lot of different ones! I can't here them this way!
I'm really angry about that - when I collect an ordner from my "music-library" I want to have this ordner the way it is on my on the ZEN. Isn't that possible Otherwise I would give the player back, there's no other option for me!
I hope that I just didn't understand a simple trick, because except from this problem, I love the player!
I hope that you can help me,
yours Lilya
PS: I used the ZEN Media explorer to put the ordners on the ZEN, only in case that this is important...
And sorry for my English, I'm from Germany so my English is not perfect!

Use the ZEN MEDIA EXPLORER to make playlists to put the flies in the order you want to listen to them. You do not have to use the Creative Media Source for ripping cds or storing your music library. You can use Windows Media Player for that.

Creative Zen 8gb- unknown error/access denied when adding mu

This is so frustrating....please help!? I have already reformatted, disk cleanup, reset and still nothing. When I'm trying to add new music to my Creative Zen 8gb I get the both error messages : "unknown error" when using the Media Zen 'browse media' option and when using the Windows Explorer drag and drop selection "access denied". Please help I've tried almost everything and it won't copy any music not even pictures.

What operating system do you have? Win Xp (sp2) (sp3) or Vista?
Note: I can only help you on Win Xp (Sp2)
Try this:
. Go into the "Recovery Mode" on the Zen disconnected from the PC and clean-up & reboot.
Check to see if this fixed your problem?
Next
. Connect your Zen to the PC
2. Select "Organize media files in this device using Creative Media Explorer"
3. You should have a "docked screen" ?
4. Under Windows, Control Panel, System, Hardware, Device Manager then look under Portable Device then
look for Blue (Yellow is bad) Creative Zen then check to see if the device is ok.
Do this for error code (0)
http://www.pchell.com/hardware/usbcode0.shtml
Do this for error code (9)
http://technet2.microsoft.com/window....mspx?mfr=true
Check back
BTW - I hope you are adding music to the right folder e.g. Creative Zen (My Zen) Media Library / Music
Cheers

Creative Zen 8GB-Software from CD will not install under vi

DemoShield Player has stopped working is the message that I get when I try to install the spoftware that I got wioth my Creative zen 8GB. The OS is windows Vista. Any idea. Creatve Autorun utility kick off fine but the next screen I get is that it cannot install the software!

Did you try the downloadab;e version instead,
http://us.creative.com/support/downl...ype=0&x=20&y=2

Keypad lock in Creative Zen 8GB / 16

Is there a keypad lock feature in the Creative Zen 8GB or 6GB mp3-player I haven't been able to find information on this and, for me, it's an extremely important feature. Thanks beforehand for your answers!

forwarditon0 wrote:
paul065 wrote:
Hi had mine for week now works great. yes it has a lock on it.
Your response is similar to someone asking you if you have the time and you answer yes, and continue on without giving him the time. Not very helpful.
Actually, it was kinda helpful anyways 'cause I haven't bought the player yet. I just wanted to make sure that there is such a feature before actually making the purchase decision. Otherwise I could've and would've just read the manual...

Creative MediaSource won't recognize my Zen Micro all of the sudden!! What is going o

When I first began using my Zen Micro, Creative MediaSource worked fine. I could start my player and it recognized it right away. Then I was told I had to update my firmware and download an update to MediaSource. I did both but shortly thereafter I started having problems! Primarily, when i plug in my Micro a window pops up where I have 3 options, none of which are Creative MediaSource. The window has "MTP Media Player" across the top bar, but i havn't a clue what the "MTP" stands for. The 3 options given are "Sync your music using Napster", "Synchronize media files to this device using Windows Media Player", and "Take no action". I initialy tried "Take no action" and then opened MediaSource only to find it didn't recognize my Micro any more. I then e-mailed Creative for help and got a reply telling me to.............
Thank you for contacting Creative Technical Support.
In regards to your issue, you can try uninstall and reinstall
MEdiaSource with these procedures.
. Click START -> RUN -> type MSCONFIG and click OK.
2. Click SELECTIVE STARTUP and then uncheck LOAD STARTUP GROUP ITEMS.
3. Apply the changes and reboot the computer when prompted.
4. Uninstall MediaSource from the system using ADD/REMOVE PROGRAMS.
5. Manually delete the MediaSource folders from the computer system :
C:\PROGRAM FILES\CREATIVE\MEDIASOURCE
C:\PROGRAM FILES\CREATIVE\CTCDDB
C:\PROGRAM FILES\CREATIVE\MEDIA MANAGER
C:\MEDIA\MUSIC
6. Right-click your My Computer icon and click Properties.
7. Click the Hardware tab and then click Device Manager.
8. Remove any listings for Creative NOMAD products in the Device
Manager
(they will most likely be located in the Uni'versal Serial Bus
Controllers category).
9. If you have a category call Other Devices, look for listings in
there
called USB Device. If you have any, remove them.
0. Install MediaSource only from the original installation CD.
NOTE: DO NOT OPEN MEDIASOURCE WHILE PERFORMING THESE PROCEDURES.
Also, you can try reloading the Zen Micro's firmware through recovery
mode.
Move and hold the Power button to the Power On position and re-insert
the battery to the Zen Micro. Hold the Power button until the rescue
mode appears.
Clean Up: Performs a disk scan on the players hard disk
Format: Formats the players hard disk All contents will be lost
Reload OS: Reloads the Operating System on the Jukebox. Do not select
this option unless you have downloaded the firmware. Reloading your OS
will not effect the contents of the files stored on your Jukebox Zen
Reboot: Reboots the device
Please attempt the options 'Reboot' and 'Clean Up' first. If they do
not
help, you must try 'Reload OS'. To do this, you must have a downloaded
firmware from our website ready. Please let us know the results after
these steps, as soon as possible.
For faster service please reply with previous correspondence when
replying to this email.
Best Regards,
Technical Support
Creative Labs Americas
"Get Creative"
I followed the directions, but 3 of the folders listed in step 5 didn?t exist (only C:\PROGRAM FILES\CREATIVE\MEDIASOURCE did), there were no Creative NOMAD products listed as in step 8, and there was no ?Other Devices? as stated in step 9. I did everything else for all the steps through step 0.
I then re-installed Creative MediaSource from the CD only to find it still didn?t recognize my player! I?ve now done this twice with the same results!
Zen Micro Media Explorer doesn?t even recognize my Micro when it'ss plugged in! It just keeps saying ?The device is not connected. Please connect your Zen Micro to the computer?.
I?m hardly a tech expert, but it seems to me that something on my PC is detecting my player and decieding for itself that the only 2 programs it will let manage my Zen Micro are Napster and Windows Media Player. If this is the case where do I go from here?!?!
Moderator Note: Removed the name of the Email Advisor. Please do this in the future when posting email responses from Creative.Message Edited by Jason-CL on 07-2-2005 02:05 PM

LakeTahoeGuy,
Just as SSR mention, if you're using v2.xx.xx (MTP) firmware then you will need to get the correct version of Media Explorer that support this firmware and also install the MTP plugin for MediaSource. Both the software and plugin are available from the site SSR mention.
Jason

My computer doesn't recognize my Zen Creative Vision:M (30 GB) anymore

? I still use XP and I have this mp3-player for a year now and it has been working fine until yesterday. I ripped Stefani's first album and tried to drag one of her songs on my mp3-player, but the player couldn't handle the file it seemed. So it fell out, on, out, on and I just unplugged it. Then I plugged it back in, but ever since my computer doesn't recognize it (in the media explorer it also says it's not plugged in). The videos in my library also seemed to be missing all of the sudden (only the maps remained).. and?I re-installed every programm, including windows media player, and the only outcome of it is that my computer now labels it as a MTP Media Player. So now it does connect, but i still can't transfer files or get into the player's system.
It's strange, because many people have encountered this problem and the solutions seem to vary; one even solved it by simply re-installing WMP, which didn't work for me.
Help would be awesome, guys!

From the recovery screen do a Clean-up,reboot. If you have copies of all your music you may need to Format the player (do not choose reload firmware or anything like that)? http://forums.creative.com/creativel...scending&page=

Creative ZEN 8gb "dead"

Hi and first: sorry for my english, i'm a bit out of practice.
i bought my zen in august 08 and used it till yesterday without any problems.
my wife conected it to her laptop yesterday to load battery and saver some videos on it, i don't know what
happened exactly, but she disconnected it after a while to listen to music and now the zen doesn't react anymore.
i can't turn it ot, when i connect it nothing happend (stays off and laptop doesn't recognize any connection) and even
a reset doesn't anything. that thing is relay "dead"!?
does anybody know, what i can try to "reanimate" it's?i have the bad feeling i can send it back to creative ...

Hello Xxlemmi,
Welcome to Creative forums!
Here are a couple of things you can try before sending your device back to creative:
.) Charge the device using the rear USB port and let it sit there for a couple of hours. If still not on perform a reset while connected.
2.) If you have a another USB cable to try, charge it using a different cable.
3.) Try charging the device in another computer.
Hope this hel
ps.

Computer doesn't recognize my Zen Mozaic

I have a new Zen Mozaic MP3 player (about 2 months old). I have been using Windows Media player to transfer music from my PC (XP OS) to the player without any problems until now.
Now my computer doesn't recognize the MP3 player as being connected to the USB port. I uninstalled the Creative software that came with the player and then reinstalled and it didn't fix the problem. Also I've tried connecting other flash dri'ves and the computer recognizes them.... Also, shutting down and restarting the PC didn't help either.
Is anybody having this same issue?
Any help would be appreciated.

mskatdavis wrote:
Don't know if this will help but if you are not using the usb port that came with your player the computer may charge but not? reconize the player. At least that is what is happening with mine.
same as to what i was thinking. if this is really the case, i always do stick with its original accessories like the usb port.

Mediasource doesn't recognize Creative Zen 8gb

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