MediaSource fails to recognise that my Zen Micro is docked

MediaSource has stopped recognising that my Zen Micro is docked - therefore preventing me from viewing and moving tracks between Media Source and my Zen - It has only stopped doing this recently - seemed to coincide with downloading updates for my player - I have uninstlalled and installed both products multiple times and still no joy....
It only happens with my Zen Micro - other music players e.g. MuVo V200 are instantly "picked up" by Mediasource...Any Ideas !!
All comments welcomed and appreciated
Cheers

i have this same problem
i updated my zen to the latest firmware which allowed MTP support version (2.etc), and then tried to find the latest update for Creative MediaSource, i couldnt find any files that updated this software.
Does anyone know if there are any available updates for MediaSource to make it work with the latest firmware? Failing that, does anyone if of any software that can do ratings etc as well as making Zen micro playlists?

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awh somebody help mi...

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Zen Micro not dock

When I plug my Micro into my PC, it is detected by the PC, but the screen is not showing as docked & any music I try to transfer comes up as failed. Anybody got any clues as to what I should do?

alison34 wrote:
Erm...... I've looked in "system" on the player, & it says version .0.03. Is this the firmware?
Yes.
The PC recognises its attached, & it shows in device manager. The player just doesnt dock, so I cant transfer songs.
Does it show in Device Manager without error, and with a driver version?
What software and version are you using?

Zen Micro is detected by Creative MediaSource Organizer or Windows Media Pla

<SPAN>Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!
<SPAN>
<SPAN>My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
<SPAN>Launch Windows Media Player and synchronize files </LI>
<SPAN>Take no action</LI>
<SPAN>
<SPAN>If choose to launch Windows Media Player it does not detect the portable device
<SPAN>If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.
<SPAN>
<SPAN>I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).
<SPAN>
<SPAN>When I open the Zen Micro Media Explorer it tells me that the device is not connected.<SPAN> <SPAN>I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.
<SPAN>
<SPAN>I should note that the Zen Micro does work properly on another computer in my household.
<SPAN>
<SPAN>Can someone please offer suggestions?
<SPAN>Thanks

Strange that WMP doesn't detect it, presumably you have v0? Worth checking the link "problems with connecting using MTP firmware" in the FAQ post and installing the hot fixes.
Also make sure you have the latest software with MTP updates, by downloading and installing the following:
. Creative MediaSource Player/Organizer 3.30.2
2. Creative MediaSource Plugin for PlaysForSure devices
3. Creative Zen Micro Media Explorer Web Update
Before installing connect the player to the PC. Then install 2 and 3 (the player must be connected for to verify you have a Creative product).

Zen Micro is NOT detected by Creative MediaSource Organizer or Windows Media Pla

<SPAN>Well, I have read through a good part of the message forum and have found nothing to help my case and I believe, truly believe that I have tried everything!
<SPAN>
<SPAN>My Zen Micro is detected by my computer and when plugged in I am prompted by MTP Media Player to
<SPAN>Launch Windows Media Player and synchronize files </LI>
<SPAN>Take no action</LI>
<SPAN>
<SPAN>If choose to launch Windows Media Player it does not detect the portable device
<SPAN>If I choose to take no action and launch Creative MediaSource Organizer instead, the device is still not detected.
<SPAN>
<SPAN>I have checked my Device Manager and it says that the device is working properly, drivers are installed (this is the most common problem ? but for me this is the part that is working correctly).
<SPAN>
<SPAN>When I open the Zen Micro Media Explorer it tells me that the device is not connected.<SPAN> <SPAN>I cannot transfer music files with Windows Media Player or Creative MediaSource because both programs do not detect the Zen Micro.
<SPAN>
<SPAN>I should note that the Zen Micro does work properly on another computer in my household.
<SPAN>
<SPAN>Can someone please offer suggestions?
<SPAN>Thanks

Ha ha ha! Sucess at last!
I got it working now!
I was missing a step in the second suggestion (link posted by DM) to edit the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\U SB and add "EVERYONE." Plus I didn't reboot right away! I guess that would help too. Sorry forgot to do that.
THANK YOU! The support on this fourm is wonderful! Glad to see the help is here for Creative products.

I just got told that you are not Making Zen Micros Anymore...Is this tr

Topic.
Someone Just please give me a short 'n sweet answer so I can Decide If I am Getting a Zen Micro for Christmas or some other mp3 player.
Thanks In Advance

OK Someone that works at a shop where my mum went to get me one fore Christmas said that the Zen Micros were now obselete, But they still had stock left, just no more will be shipped into them.
So I asked it to see if this was true, I mean if it is it might not be worth it, what with the difficulty of findng accesories (sp?) and all.
Also Does the Zen Micro Photo Have an accesory that is a dock/ recharger but also has speakers on it's

Dead Zen Micro - an expensive pink br

I've had my Zen for a couple of years now. Yesterday when I got in to work, I switched it off then plugged it into my computer to charge. Nothing happened, puter failed to recognise it, Zen failed to switch on. Since then, I cannot switch it on, it is not recognised by my computer and the recovery tool doesn't see it either. I've tried taking the battery out and putting it back in again, but it seems to be a brick.
Anything I can do except buying a replacement?

Taken from the Zen Micro FAQ How do I reset Zen Micro
Ensure that the ZEN Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro.
Hold the Power button until the Rescue mode appears.

Zen Micro Photo bugs need to be worked out - firmware update comi

Hi,
I've had my Zen Micro Photo 8gb for a month & have discovered some interesting quirks: first, I don't believe mine is defecti've, though I've had problems. I have encountered freezing on both the "Zen Microphoto" logo and "rebuilding library" screen; I scoured this forum and the Knowledge Base for answers, trying all that seemed applicable?- I tried disk cleanup and reboot (leading to rebuilding library freezes), reformats & carefully reloading the latest firmware?a couple of times. I've drawn some conclusions:?) Mediasource software is not working for me; when I switched to using only Windows Media , most problems went away.2) For whatever reason, "rebuilding library" can only be accomplished while my Zen is connected to the computer - should this be the case?3) It seems like the times my screen freezes on the "Zen Microphoto" logo I may have held the "on" switch to the side a little longer than necessary; I'm wondering if this is happening because I'm holding the switch on a little too long?Anyway, I love the size, look and sound of this player, so I hope to keep using it. NOTE: can anyone from CREATIVE tell me if there will be future firmware updates? Thanks
!!! Steve M.Message Edited by smills on 08-0-20070:24 AM

I run windows XP pro . sp2, its quite strange.. it should work. ! **bleep** IT SHOULD WORK ! :smileyindifferent: , and the wirld thing is. i also try'ed it on another windows XP machine at work.. and it didient work there either. im beginning to question if this is the product for me. its realy sad though, i love the zen design.. not to mention the price.
It realy realy bugs me that the zen micro photo isset supportet on windows 2000, i had this vision of syncronizing my work calender with the zen ... and now its just not possible ! unless my boss wants to give me a new laptop.. and i dont think that will happen . hehe
Well i will keep on working on this issue.. ill let you know guys.

Impossible to use MediaSource after installing PlayforSure upgrade for ZEN Mic

This seems ridiculous but it seems like once you install the latest software update so the Zen Micro works with WMP 0, MediaSource will no longer detect the Zen Micro. Why would a company make a software update that stops you from using its own product? Creative please make another update that allows you to use both WMP 0 and MediaSource. Its ridiculous that I have to choose one or the other. MediaSource is so much better when it comes to organizing music already on your Micro. Plus "syncing" with WMP 0 is a joke. If you change one thing on a song such as genre or album and then sync, all it does is add the song to your player, it doesn't update the current file. I learned this the hard way.
You really need to make it clearer that MediaSource will not work once you install the playforsure update. I would never of installed it if I knew that.

I just read it over again and it says the following:
Require software updates if you want to use any currently installed applications like Creative MediaSource?, Zen Media Explorer, or other track management tools with your player.
To me it implies that there is a software update available to let you use both. Still I think they should of put these warings in bold and made it much more clearer. Anyways is there a way to revert back to the old way and still be able to play songs purchased from sites such as Napster on the Micro?

Zen Micro Problem- Email support not helpin

I tried email support, I waited over 24 hours just to have someone tell me to upgrade the firmware. I know this is not the problem and I have the upgraded firmware. I thought I would bring my problem here for assistance since I am getting canned responses from the email support team. Heres the problem:?Sunday Night- I put my Zen Micro on the USB charger, I have a trip on Monday and wanted to be sure I have a full charge. Monday morning- I notice that the Zen Micro is on, and has a blank screen. I can see a little line at the bottom, I can scroll through the keys but nothing on the screen. I take the battery out and put the unit away, at this point I have to leave and I opt not to take the unit with me.
Friday- I come back from my trip and decide to further research my problem. I find that I cannot reset the unit, I cannot access the restore screen. I hold the power in the ON position and insert the battery. I wait about 5 seconds, nothing is happening so I let off the power. At this point I get a blank screen. I plugged the unit into the USB charger (unit is off) and I get a blank screen. The blue LED light around the unit dims and brightens which to me indicates it is charging. Windows XP gives me the found new hardware wizard but Media player 0 attempts to locate the device and comes back to tell me to connect the device. I just bought this unit in December and was not expecting it to fail me this soon.
Saturday- I email support. The support team emails me back after 24 hours and gives me the firmware upgrade canned response. I have replied to that email but I would like to get this resolved pretty quick since I am now week into this ordeal.
I do alot of flying, the MP3 player makes the long flights a little more tolerable. This is my first time to purchase a creative unit. I weeded through some threads here and found other folks with the same problem. I assume that Creative Labs is aware of this problem and working to implement a fix soon that will resolve any future problems. I have my email headers, and contact information available upon request. I look forward to a speedy and sensible solution to this problem. Sincerely,Tim

What I am learning is that customer service is not really service. I was telling everybody about my great Zen Micro but, if I don't get a timely response, will start spreading the word. It's?frustrating to spend money on a product that doesn't even last eight months and that they don't support. I want to buy reliable electronics from companies that stand behind them. I wonder what it takes to get their attention.

Updated Zen Micro Media Explo

I've just updated to the newer zen micro media explorer, so that I could use it with my newly updated firmware. But now I find the explorer missing alot of stuff that was there in the old one? What happened to the neat sorting by artist/genre/album boxes to the left? Right now it just displays the list of mp3s as files, how am I suppose to edit and reorganize my music?
Someone help?
Thanx

jasonchewy wrote:mm...well for some reason my mediasource doesn't detect my player anymore for some reason.... I have no way to change the genre and stuff now....well...except if I go into the tag and change them manually...then put htem in...
For MediaSource to detect your PlaysForSure firmware Zen Micro, you have to download and install "Creative MediaSource Plugin for PlaysForSure devices (version .00.8)". However, it will not have the Genre/Artist/Album windows. That is the nature of PlaysForSure firmware whereby the track listing is by directories.

Zen Micro Downlo

My Micro works with Media Center 0 now. Need to download 3 programs from Creative to make it work with Napster and have easier organizing with Media Organizer. Question: when I download do I have the player connected? Do I hit RUN or SAVE when the dialog box appears. Last time I tried Creative Organizer did not see the connected Micro. Am I right that Firmware resides on the player and Software on my computer?

Ecamp,
Did you download the plugin as Jason recommended?
<TABLE id=Table3 cellSpacing=0 cellPadding=0 width="00%" bgColor=#eeeeee border=0>
<TBODY>
<TR vAlign=top>
<TD vAlign=top align=right><FONT color=#330099 size=>5. </TD>
<TD height=5><FONT color=blue>Creative MediaSource Plugin for PlaysForSure devices (version .00.8) (<FONT color=#222222 size=><B>23.98 MB</B>) </TD>
<TD><FONT color=#222222 size=>28 Apr 05 </TD>
<TD><IMG height=8 alt="Download Now" src="http://images.americas.creative.com/images/support/downloads/download-icon.gif" width=3 vspace=3 border=0></TD>
<TD align=middle><FONT color=#ff0000 size=>Download Now</TD></TR></TBODY></TABLE>
<TABLE id=Table4 cellSpacing=0 cellPadding=0 width="00%" border=0>
<TBODY>
<TR>
<TD><IMG height=5 alt="" src="http://images.americas.creative.com/images/dot-clear.gif" width= border=0></TD></TR>
<TR>
<TD width=8><IMG height= alt="" src="http://images.americas.creative.com/images/dot-clear.gif" width=8 border=0></TD>
<TD width=522><IMG height= alt="" src="http://images.americas.creative.com/images/dot-clear.gif" width=522 border=0>
<TABLE id=Table5 border=0>
<TBODY>
<TR vAlign=top>
<TD width="88%">
<DIV id=ShowShortDesc_8588 style="DISPLAY: none">
<DIV id=ShortDesc>This software update enables you to use Creative MediaSource? with your PlaysForSure-enabled Zen Micro. </TD>
<TD align=middle width="2%"><A id=ShowDetailText_8588 onclick="return ShowHideDetails();" href="http://us.creative.com/support/downloads/download.asp?Product_ID=0795&Product_Name=ZEN+Micr o&OSName=Windows+XP&OS=0&DriverType=0&details=]Hide Details[/url] </TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE>
<DIV id=ShowDetailDesc_8588>
<TABLE id=Table6 borderColor=#cccccc cellSpacing=0 cellPadding=3 width="00%" border=>
<TBODY>
<TR>
<TD colSpan=2><B>Filename: </B><B>CMS_PCMTP_LB__00_8.exe</B></TD></TR>
<TR>
<TD colSpan=2>
<DIV id=ShortDesc>
This software update enables you to use Creative MediaSource? with your PlaysForSure-enabled Zen Micro.
<DIV id=DetailedDesc>
This software update package includes the following applications:
<UL type=disc>[*]<B>Creative MediaSource Plugin for PlaysForSure devices</B> The plugin enables you to organize, transfer and manage music tracks in your Zen Micro and computer, using Creative MediaSource Organizer. [*]<B>Sync Manager </B>Sync Manager synchronizes music tracks in your Zen Micro and computer. [*]Import Wizard Import Wizard enables you to selecti'vely transfer music tracks easily to your Zen Micro. </LI>[/list]
<DIV id=Notes>
<I>Requirements</I>
<UL type=disc>[*]Microsoft? Windows? XP with Service Pack or 2 [*]Microsoft Windows Media? Player 0 [*]Creative Zen Micro with PlaysForSure firmware installed (version 2.00.2 or above) [*]Creative MediaSource (version 3.0.09 or above)</LI>[/list]
<I>Notes</I>
<UL type=disc>[*]To check your Creative MediaSource and Creative MediaSource Plugin for PlaysForSure devices version numbers:</LI>[/list]
<OL type=>
<OL type=>[*]Launch Creative MediaSource. [*]Click <B>Help</B> on the menu bar. [*]Click the <B>About Creative MediaSource</B> option. A dialog box displaying the Creative MediaSource version number appears. Drag the scrolling area to see the Plugin version number. [*]Click the <B>OK</B> button.</LI>[/list][/list]
To check your Zen Micro's firmware version number:</LI>
<OL type=>
<OL type=>[*]Turn on Zen Micro. [*]From the main menu, select <B>System</B> -> <B>Information</B>. The firmware version number is indicated under "Version". </LI>[/list][/list]</TD></TR></TBODY></TABLE>

Zen micro overheat

Every time I turn on my zen micro before it begins to play a song a screen pops up and says overheating, shutting down... The micro is not hot and wasnt on for that long before it happened, anyone have any ideas.

Hello!
I hope this tip can help the users that may get this "overheating" failure in the future... maybe it's too late to help the ones that get this trouble in the past and perhaps it won't be effecti've to all, since a "overheating" message can be due to several possible reason.
I've been using my 4GB Zen when I'm working out or jogging and yesterday it showed this overheating-related message soon after have booted up, being powered down right after. Reset, long reset, several resets didn't manage to restore normal condition. I've tried to re-update its firmware, expecting that some software bug could be repaired, but my Zen always get off before updating process get through.... and nothing changed...
Considering the situation (I'm in Brazil and there isn't any local authorized service shop; my Zen is not exactly new; my previous measures to try to make it survi've failed) and regarding that my Zen could be malfunction due to moist and/or sweat, a last try might be successful... or my Zen would keep useless.
I've poored inside my Zen some ml of isopropyl alcohol and tried to bath all internal parts, rocking and rolling (sorry!) it. Afterwards, a vigorously shaked my Zen in order do expel the most of the alcohol and let my Zen resting in a upward position, earphone jack hole downward,? for a couple of hours.
When I tried to power it on, BINGO! It returned to life!
I suppose that some residual sweat has really penetrated into Zen case and messed up the overheating circuitry, leading it to alarm a false condition.
Important: never use ethanol for domestic usage (etilic alcohol) since it contains water and it would disturb circuitry, making tha problem worst! This type of alcohol also may react wtith some plastic types and may dissolve some insulating internal substances. Allways try isopropyl alcohol!!!
I hope this procedure may recover your Zen and make it serve you for many years!
Regards,
S?rgio

[Zen Micro]Questions about the Firmw

Hello,
I have some questions about the firmware of the Zen Micro
. Can I use the Zen Micro without any Software (MediaSource?) on my PC (winXP) when im using the Firmware Creative Zen Micro *PlaysForSure/MTP Firmware 2.00.2 ? This means that i copy my Music only by drag&drop from the Explorer after my Computer has detected the Zen Micro as a Removable Disk!
2. I know that the Zen Micro has two parts with the Normal Firmware. The "Removable Disk" Part and the "Playable" Part which can only used by the Software! But what happens if my . question is right. How can i seperate this two parts?
Thanks for answers

I don't have the 2.x firmware, but I think I'm correct in saying this :
with the 2.x firmware, your Micro becomes an MTP compatible device, which can be recognized on PCs having an MTP compatible OS (operating system). For the moment, the only OS that fits the bill to my knowledge, is Win XP with Windows Media Player 0. In this combination of MTP device + MTP OS, you don't need to install other drivers, and you can do drag and drop
BUT ! The 2.x firmware doesn't make your device a "removable disc" in the traditional sense of the word. It doesn't become a file system, like a USB memory stick.
I hope I was clear enough to see the difference :-)Message Edited by fred_be9300 on 04-03-2005 02:52 AM

Zen Micro Keeps Getting Random Free

Just bought myself a Zen Micro 5gb yesterday. Updated the firmwire to the latest version--version .02.05.
The problem is that the Zen Micro keeps on freezing randomly during the playback of music. When it freezes, the only way to reboot is through taking out the battery and having it rebuild the library again. I'm quite happy with the purchase but this presistent problem sounds like it's going to lead to bigger ones.

It could be your musics that you uploaded into the player. How did you do transfer your music?... If you use MediaSource.. I would recommend upgrade that software also; from www.nomadworld.com
Try reload your music after you have the latest version of the Mediasource.
Have fun,
K

MediaSource fails to recognise that my Zen Micro is docked

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