Meet Xperia Z1

Weight
169 grams
Dimensions
144.4 x 73.9 x 8.5 mm
Camera
20 megapixel camera with Sony Exmor RS® for mobile image sensor
Display
5.0 inch Full HD TRILUMINOS™ Display for mobile with X-Reality™ for mobile picture engine
16,777,216 colours, 1920x1080 pixels
On the inside
Google™ Android™ 4.2 (Jelly Bean)
2.2 GHz Qualcomm MSM8974 Quad Core
Durability
Waterproof (IPX5 and IPX8) ***
Dustproof (IP5X) ***
Battery
Talk time: Up to 14 hours**
Standby time: Up to 550 hours**
Music listening time: Up to 40 hours**
Video playback time: Up to 5.5 hours**
Specifications
This is a listing of Xperia Z1‘s main features and functions.
Camera and video
20 megapixel camera with pulsed LED flash and auto focus
Burst mode
HDR for both picture/film
8x digital zoom
BIONZ™ for mobile image processor engine
Front-facing camera (2 MP 1080p)
Geotagging
HD video recording (1080p)
Sony G Lens
Image stabiliser
Object tracking
Red-eye reduction
Scene recognition
Send to web
Smile shutter™
Sony Exmor RS for mobile image sensor
Superior Auto
Sweep Panorama
Touch focus
Touch capture
White balance
Image capture, supported format: JPEG
Image playback, supported formats: BMP, GIF, JPEG, PNG, WebP
Video recording, supported formats: 3GPP, MP4
Video playback, supported formats: 3GPP, MP4, M4V, MKV, AVI, XVID, WEBM
Face detection
Design and display
5”, 16,777,216 colours, 1920 x 1080 pixels
Full HD TRILUMINOS™ Display for mobile
X-Reality™ for mobile picture engine
Sony Mobile BRAVIA® Engine 2
Face Unlock
Gesture input
Senser-on-lens
STAMINA mode
Touch gesture - multi-touch, up to 10 fingers supported
Screenshot capturing
Throw
Pan & zoom
Networks
UMTS HSPA+ 850 (Band V), 900 (Band VIII), 1700 (Band IV), 1900 (Band II), 2100 (Band I) MHz
GSM GPRS/EDGE 850, 900, 1800, 1900 MHz
LTE (Bands 1, 2, 3, 4, 5, 7, 8, 17, 20)****
Connectivity and communication
3.5 mm audio jack (CTIA)
aGPS
ANT+
Bluetooth 4.0 wireless technology
DLNA Certified
MHL support
Native USB tethering
NFC
Screen mirroring
Smart Connect
Synchronisation via Exchange ActiveSync®, Facebook™, Google™ and SyncML™*
USB charging
USB High speed 2.0 and Micro USB support
Xperia Link
Wi-Fi and WiFi Hotspot functionality
Noise suppression
Voice enhancement
Xperia Socialife*
Entertainment
"Movies" application
3D and motion gaming
Google Wallet™
PlayStation Certified
FM Radio with RDS
SensMe and SensMe slideshow
Sony Entertainment Network (selected markets only)
TV launcher
YouTube*
“WALKMAN” application
Facebook application*
Twitter*
3D surround sound
Bluetooth stereo (A2DP)
Clear Audio+, Clear bass and Clear stereo
TrackID music recognition*
xLoud Experience – audio filter technology from Sony
Audio recording, supported formats: 3GPP, MP4, AMR
Audio playback, supported formats: MP3, 3GPP, MP4, ADTS, AMR, SMF, XMF, OTA, RTTTL, RTX, iMelody, WAV, OGG, FLAC
Memory
RAM: 2GB
Flash memory: Up to 16 GB****
Expansion slot: microSD™ card, up to 64 GB (SDXC supported)
Pre-loaded applications
Google Chrome*
Google Play*
Google Voice Search*
Google search*
Google Maps for Mobile with Street view and Latitude*
Google Talk application*
Sony Select
Web browser (WebKit)
* Not available in all markets.
** Values are according to GSM Association Battery Life Measurement Technique as performed in controlled laboratory conditions. Actual time may vary.
*** In compliance with IP55 and IP58, Xperia™ Z1 is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1.50 metre of freshwater for up to 30 minutes in compliance with IP 58.
**** Memory comprises of approximately TBD GB firmware, plus TBD GB of “Internal storage” for music, pictures and movies, and downloaded applications and their data.
For more information about Xperia Z1 and its capabilities please visit our website.
http://www.sonymobile.com/global-en/products/phones/xperia-z1/
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

I don't know i love the design but the emphasis is on cam with the z1 and yes although it's better than any of the previous xperia models i still think photos are compressed to much and there's alot of oversharpening in the samples i've seen. Sony needs to let the user decied how big he/she want there photo size to be i mean that's what real camera phones let the users do it's all about choice and trust me i've only purchased sony phones in my life but i won't shell out the kind of money sony wants for this if the s4 is taking better pics with sony's in house optics. It hurts that samsung,apple and now lg can take sony's optics and produce superior photos because sony's software development is coming up short. Sorry if i sound bashful but as an electrical engineer I work to hard for my money to just give it away just cause Sony built a reputation for having the best even if right now they aren't giving me the best, just fix the cam software we all know you can beat the rest of oems but it seems you don't want to cause you all seem to think that if you do they will shop elsewhere for optics.

Similar Messages

Meet Xperia Z2 Tablet

Weight
439 grams
15.49 oz
Dimensions
172 x 266 x 6.4 mm
6.8 x 10.47 x 0.25 inches
On the inside
Google Android 4.4 (Kitkat)
2.3 GHz Qualcomm APQ8074+MSM8974AB Quad-core
Adreno 320
Camera
8.1 MP
16 x digital zoom
Front-facing camera (2.2 MP 1080p)
Display
10.1" TFT
16,777,216 colours, 1920 x 1200 pixels
Durability
IPX5/IPX8 (waterproof) & IP5X (dust resistant)*
Display
Capacitive touchscreen with on-screen QWERTY keyboard
Sony Mobile BRAVIA® Engine 2
Screenshot capturing
16 million colours, 1920 x 1200 pixels
Wide colour gamut
Entertainment
PlayStation Certified
3D games
Video streaming
Sony Entertainment Network (selected markets only)
FM Radio with RDS
TV launcher
Camera and video
8.1-megapixel camera
8x digital zoom
Front-facing camera (2.2 MP 1080p)
HD video recording (1080p)
Exmor RS™ for mobile image sensor
HDR for both picture/film
Burst Mode
Scene recognition
Sweep Panorama
Smile detection
Face detection
Touch focus
Superior Auto
Networks
UMTS HSPA+ 850 (Band V), 900 (Band VIII), 1700 (Band IV), 1900 (Band II), 2100 (Band I) MHz ****
GSM GPRS/EDGE 850, 900, 1800, 1900 MHz ****
LTE Band I, Band II, Band III, Band IV, Band V, Band VII, Band VIII, Band XIII, Band XVII, Band XX ****
Connectivity and communication
Screen mirroring
Throw
TV side view
Remote control application
MHL 3.0 support
Wi-Fi and WiFi Hotspot functionality
DLNA Certified
Bluetooth 4.0 wireless technology
NFC
USB High speed 2.0 and Micro USB support
Xperia Link
PC Companion
3.5 mm audio jack (CTIA)
Synchronisation via Exchange ActiveSync, Google Sync and Facebook
Media Go
USB charging
GLONASS**
Memory
RAM: 3 GB
Flash memory: Up to 16 GB
Expansion slot: microSD™ card, up to 64 GB
Pre-loaded applications
Google Chrome**
Google Maps for Mobile with Street view and Latitude**
Google Play**
Design
Face unlock
Screenshot capturing
IPX5/8 (waterproof) & IP5X (dust-resistant) ***
** Not available in all markets
*** In compliance with IP55 and IP58, the Xperia Z2 tablet is protected against the ingress of dust and is waterproof. Provided that all ports and covers are firmly closed, the tablet is (i) protected against low pressure jets of water from all practicable directions in compliance with IP55; and/or (ii) can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP58. The tablet is not designed to float or work submerged underwater outside the IP55 or IP58 classification range. This may lead to your warranty being void.
**** Does not apply to Wi-Fi only versions.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Do you experience the same if you boot on safe mode
How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Questions regarding Xperia Z2

Hi, i just have a few questions on the Z2 smartphone.
Is the battery 3000mAh or 3200mAh? Because from the specifications of the phone in the link below, it states "3000mAh minimum".
http://talk.sonymobile.com/t5/Xperia-Z2/Meet-Xperia-Z2/m-p/573751#U573751
Secondly, will there be a magnetic charging cable for the Z2? Because while the charging dock is interesting, it is nowhere as portable. For instance, I like to charge my Z2 with a portable charger using the magnetic charging cable instead of using the microUSB port as I'm afraid the flap will be torn off in my bag and charging while the dock is in my bag is just unusual.
And it would be nice if the charging dock could be use for subsequent Z models smartphones in the future (i.e. Z3, Z4... etc)
Thank you!

Recently I wass thinking, how exactly will the lifelog app work.. Meaning will it drain battery superfast when xperia will be 24/7 on bluetooth, and what about internal space for recording all life movement.
Will all actions be stored in somekind of cloud, or everything will be packed to SD card... You know what I mean... hundreds of logs ewery week, photos, gals, music, places, google maps etc.. How whole life can be monitored on 10GB space, when ewerybody will use their own dropboxes, office editores, games and make it only 5GB available free space?
Maybe I'm ald thinking, but having Xperia T all day in bluetoth just kills the accu in some 6 hours, I just can't imagine the efficiency of lifelog with Z2 and it's 3200 accu.
> Give cudos if helped

Id does not start on SE Xperia Mino pro, ALTHOUGH android 2.1 , it says (device does not meet system requirements)

Was able to install,
but at startup says: the device does not meet minimum system requirements.
sony ericsson xepria x10 mini pro Model U20i
android 2.1 update 1
probabaly the screen is too small?
build 2.2.A.0.504

That device is not compatible with the main mobile Firefox version, but checking the system requirements you may be able to use the experimental ARMv6 nightly builds. For details see https://wiki.mozilla.org/Mobile/Platforms/Android#System_Requirements

Who has these kind of problems of xperia Z2?

hi all
there are some problems in my phone
There have been 5 batches of Sony Xperia Z2s from the original release until now. Some of these batches have different problems and issues. Follow the guide below to find out what batch your Xperia Z2 is and whether it has any problems.
To find the batch number, remove the SIM card slot. In the slot is written various information about the device like the IMEI number, serial codes and the manufacturing date. You need to see the manufacturing date. The present batches are 14w15, 14w16, 14w17, 14w18 and 14w19.
he first one, 14w15 has a small gap on the top (the part where the screen and bezels meet), dead pixel and also the camera lens is off centered.
The second one, 14w16, has a problem with the double tap to wake feature, overheating issues when using the camera, gaps on the top and off centered camera lens.
The third one, 14w17 suffers from overheating when using the camera, 1 mm gaps on the top and the bottom, off centered front facing and rear camera.
The fourth one, 14w18, has a big gap on the bottom, dust under the screen and camera lens, dead pixels, overheating issues when using applications and the charging port doesn’t close properly.
The fifth one, 14w19 is the batch with less problems. It has a tiny gap on the bottom and again, the camera is off centered.
What batch do you Xperia Z2 owners have? Do you have any other problems that haven’t been mentioned above?
mine is 14w18
what is Sony gonna do for this problems?

Mine is 14w15.
My Z2 got a gap on top right and big gap on the bottom left(1mm) which allows some dust to get in there.
Futhermore my camera protecting class (rear) seems to be odd since i've got already 1 big and another minor scratch on it though im always carrying my Z2 in a bag. No Idea where this came from... So frustrating.
It's my first xperia smartphone and unfortunately i'm already really disappointed after one month of usage...

Cannot view the detailed Email date and time about the meeting request

Hi,I am unable to view the detailed message and Date and time of a meeting request in the default Email app in my Sony Xperia P mobile. Even when i select the calender it does not defaultly go to the meeting date. I need to manually select the date to see the meeting. I cannot see the meeting details without accepting it.I have seen the better behaviors on HTC One V and Galaxy Nexus where full meeting details including message, Date, time, venue appears in the meeting request message.Is there any setting which needs to be changes or is it the limitation of the phone app.Regards,Pratik Ranjan

Hi Johan,Im also seeing this on my xperia s, ICS. Here's some additional info i have after some testing:Work have Exchange 2010, I have sent calendar invites from outlook 2007 and 2010 clients and it works for the 2007 clients as it automatically adds the meeting details into the body of the request, something it doesn’t do in 2010, so it may be the way the calendar form has changed in 2010. It also works fine when i get an invite from an external person.This however is just adding the text into the body, I too have tested with the HTC One S and Samsung Galxay S3, bith use the stock email and both display the time as part ofthe invite no tin the body of the invite,
In doing the testing I have also found another issue. I have found that it doesn’t inform you of a calendar conflict.ThanksMike

Nokia N97 Mini Outlook meeting problems

Hello,
On my old HTC windowsphone when i got invite to a meeting in outlook i could see on my phone what ppl are also invited / are joining the meeting. For some reason i cant find this on my new N97 Mini. Is this not supported by this phone or is there a way to enable it?
Regrads,
Florian

AFAIK the calendar on the mini is exactly the same as on other Symbian devices, so that means there is no field for invited people in it. I am not aware of any alternative calendar apps that have what you need.
The inherent difference from your old phone is that WIndowsMobile phones have Mobile Office which includes a Mobile version of Outlook, which contains a lot of the exact same functionalities as the PC version of Outlook. Only WindowsMobile phones have this kind of exact emulation of PC applications. Sad to say though that Windows Mobile Office is yet to be released for Nokia phones. There has been an agreement between Nokia and Microsoft more than a year ago but it still hasnt come into fruitition.
If the feature is extremely important to you, you might want to consider swapping your phone (if your retailer would allow it) to a Samsung B7610 or a Sony Xperia 2 as both runs Windows Mobile and would have Outlook Mobile as well.
Otherwise, I have no knowledge of any possibility of activating the feature in question.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Xperia m2 s' eteint tout seul

Mon sony xperia m2 s' eteint tout seul ! Au moins une fois par jour à n'importe quel moment et même en charge !Obligée de faire un reset pour le rallumer systématiquement. Et comme cela peut se produire ds la nuit mon reveil ne sonne pas...Vous est il arrivé la même chose? Avez vous une solution à me proposer ?

Most likely, your computer doesn't meet the minimum system requirements. Have you checked them on the Adobe site?
http://www.adobe.com/products/dreamweaver/tech-specs.html

Very loud, but very weak vibration motor [Xperia Z1]

Hi,
I've bought new Sony Xperia Z1 a few days ago and overall it's a great device, but there is one issue, which is very annoying for me.
The vibration motor is very loud, but at the same time vibrations are just weak, so that when the ringtone is set on the lowest level, the motor is louder than this ringtone and when I keep the phone in my pocket I can hardly feel anything when it's vibrating.
In the keyboard I've set the shortest possible vibrating time, but it still makes more sound than vibrations.
The pitch of the sound is increasing with the duration of the motor working: eg. when I push home button for one time, the sound is quite low (but still loud), but when I press a few times in a row the sound gets higher and even more irritating.
Is it normal behavior for this smartphone? It's very annoying, because vibration should be discrete way to notify me about incoming calls or text messages. The fact that it is louder than a normal ringtone makes it useless.
Is it possible to fix it via software or is it a hardware issue and I should send the phone to the repair center.

I have the exact same issue. When the phone is in my holster and vibrates to remind me of a meeting, I can hear the vibrate but not really feel it. I had a Samsung Galaxy S3 before this and I could feel the vibration all the time and not really feel it.
This is really a huge downer for it.

Wireless and network printing transcript for Meet the Experts

On March 16th, HP hosted its first online chat event on wireless and network printing. Below is a transcript of that session.
I am in the process of planning the next chat event. I would love to hear what topics would interest you, what day of the week and time is best for you, and if you think an hour is too long.
So, if you get a minute, please let me know.
Here's the transcript:
SiobhanF-HP: Welcome! Cameron, Craig, David, and Jim are ready to tackle your questions.
SiobhanF-HP: Just to remind you if you want to ask a question, you must be a member of the HP Support Forums. If you want to join, go here https://passport2.hp.com/hppcf/createuser.do
nc256: Do I need a wireless router to hook up my wireless printer?
CameronL-HP: No, but most people will want to do it this way. You can use a feature called an ad hoc connection to avoid using a router, but it is only covered under an older standard that is slower and less secure. Also, without something to route traffic between the local network and the internet, you cannot get an internet connection. Using a wireless router makes setting up a wireless network easier, and it will generally make the network work better too.
jest1: I've seen some hardware in stores for a "print server" hardware device that attaches to a network. Is this something that I need in order to run a printer over a network?
CraigB--HP: Not if you have a printer that has a network connection built in. Many models of HP computers are ready to be connected directly to your wired or wireless network.
katiepage: How can I print when I am using a VPN?
DavidH-HP: VPN connections generally hide the rest of your home network to increase the security of the VPN connection. A printer on the network isn’t a security threat but the VPN doesn’t know that. It just hides everything just to be sure. That means that when a VPN is active you need some way to connect to the printer other than your home network. Bluetooth, USB, and even printing to a thumb drive and plugging that into the printer are all ways of getting your print job to the printer that don’t go through your home network.
SiobhanF-HP: If you have specific product questions, the more information you give us the better we will be able to help you. Getting your exact model number; any error messages; a description of your wireless network including what kind of security you have, what wireless-devices are connected to your network, and your IP address will go a long way to helping us answer your question.
MelissaP: Why would I want a wireless printer?
CraigB--HP: The main advantage of a wireless printer is the ability to place the printer somewhere in your home or office even if this is not near your router or computer.
Deltan: What is the maximum distance I can have between my router and my printer?
CameronL-HP: It does depend on your environment. Without interference about 25 feet. Walls and floors and other objects can reduce this. The types of walls are important. For example, mirrors and outdoor walls will greatly reduce the indoor range.
jest1: Is there a preferred wireless router type or brand for wireless printing compatibility? We are using a Linksys 802.11g router in my home.
JimB-HP: In general, any wireless-router from a name brand manufacturer that has been Wi-Fi certified is compatible with our printers (look for the Wi-Fi logo). We use Linksys in our lab with great success.
nc256: Are there any digital cameras that can send directly to an HP wireless printer for photo printing?
DavidH-HP: Many printers support a feature called Pictbridge. If the camera and printer both supports this feature, the camera can be plugged directly into the printer to print photos. Or are you asking about printing over a network connection?
KevinW: I keep hearing that you shouldn’t use default settings for a network. Why?
CraigB--HP: There are three reasons not use default settings: First, wireless-routers do not have any wireless security enabled by default. Second, you will be using a common network name in which case you may connect accidentally to your neighbor’s network. Third, your wireless-router is accessible by inadvertent guests who may change the configuration of your wireless-router without your knowledge or use your internet connection without your permission.
Bodie08: I have an HP Lan attached printer and Windows XP on my home network. Is there a known setting (Firewall/port/other) or patch to address the issue of hpqtra08.exe hanging on Windows XP Shutdown? A number of us in the forum have identified this issue. Thanks!
DavidH-HP: This problem has been seen in the past but there were attempts to address it. Have you checked to see if there is a later release of software available on the web? (hp.com)
ZhuLee3: How old is wireless printing technology? I noticed all the experts have around 20 years of experience with it, was there wireless 20 years ago?
JimB-HP: Wireless printing first appeared with the introduction of the 802.11 standard in late 1990's. HP has been making wireless printers since 2003.
lpeterson123: What makes wireless so flaky at times?
CameronL-HP: There are lots of reasons. Wireless signals are affected by distance, walls, metal objects, and other wireless devices like cordless phones. However, most of the problems seem to be from how the network or how security software is configured, and these can also cause things to fail only occasionally or in certain situations. Having a good wireless connection between a PC and printer involves several hardware devices and lots of software made by different companies that all have to work together; if something is not quite right in any of these things then the whole solution looks flaky.
Bowman16: I use a Mac, are there any features that would not work if I was to set it up for wireless use
DavidH-HP: All the features will work on a Mac if you install the full HP software solution.
jest1: Thanks for the answer on the router question. The next question, then, is to ask what would be a recommended consumer-grade wireless-enabled printer (or series) just so I can start my research.
JimB-HP: Any of our Photosmart or Officejet wireless printers will work with Wi-Fi certified wireless-routers. Our price points really have more to do with how much printing you do. In general, our more expensive printers cost less per page than our less expensive models.
Bodie08: Why would I choose "spooling" on my PC over "direct connect”?
CraigB--HP: In general, spooling allows you to use your program sooner than printing directly.
ZhuLee3: Jim: What is it like to be an "HP Printing Expert"? What kind of stuff do you get to work on, on a day to day basis?
JimB-HP: I really like my job -- I've always been a radio enthusiast so working on 802.11 technology is really a dream job for me. I'm also fortunate to work with a great team here in Vancouver, WA. More importantly, I like designing equipment that people use in their everyday lives.
TEACHER1: Recently I changed routers, now I am unable to print wirelessly, even though the SES and wireless network light are steady on my Deskjet 6980 printer. What is the solution? Thanks.
DavidH-HP: The wireless light indicates that the radio is on but does not indicate that the printer is connected to the network. First check that the printer is connected to the network by printing a network configuration page from the printer.
AgentRed: I get my internet with a Verizon wireless broadband card. Someone told me that wouldn't work with a wireless printer. Is that true?
CameronL-HP: Our wireless printers use the 802.11 b, g or n standard which is not compatible with the wireless cellular standard. It would be like trying to connect to a wireless network using Bluetooth. They are different wireless technologies.
DavidH-HP: Regarding the Verizon card, it is true that you cannot connect the printer over the Verizon connection, but as long as your laptop has Wife you can print to the printer over WiFi at the same time that the Verizon connection is active. This should not be a problem.
jest1: Is there a "minimum" internet connection that is recommended for wireless printing? We live a bit far from the DSL CO so our connection is sometimes flaky. I would guess that incoming speed shouldn't affect my local wireless LAN but I want to ask it anyway
CameronL-HP: There are 2 parts to your home network. 1 is your wireless router which manages your local network equipment, then your network connection to the world wide web which your DSL provider gives you. The connection speed of your local network is not affected by your internet connection speed.
Bowman16: Are any HP printers 802.11n? I do not want to add an 802.11b,g to my network and cause it to slow down.
JimB-HP: Currently, our printers comply with the 802.11g standard. We are investigation the emerging 802.11n standard.
ZhuLee3: Will there be a transcript of all the questions and answers from this chat available for viewing after the session? I think I missed some questions at the start.
SiobhanF-HP: The chat event begins when you joined. Sorry that you can't see what was said before you joined. I hope to have transcript posted tomorrow or on Wednesday at the latest.
nc256: Where is the future of printers headed? Does HP have any interesting plans with printing technology? And what’s your opinion on whether or not color laser printing will ever approachthe photo realism of ink jet color?
JimB-HP: The future of HP printing will be characterized by wireless connectivity to not only computers but to mobile internet devices. In fact, as mobile devices become smaller (think phone or netbooks), the need to print from your mobile device might become more relevant.
jest1: Am I able to print from my iphone to a wireless printer?
CraigB--HP: You can print photos from your iPhone to HP wireless printers and it works great in my experience. Go to http://www.hp.com/go/iprintphoto to get the details.
TEACHER1: Thank you. I printed a page. It shows that wireless is disconnected.
DavidH-HP: Then you just need to input the wireless settings from your new router into the printer. If your printer does not let you input the settings from the front panel, you can use the CD that came with the printer or downloaded from hp.com to configure the printer again ( look for the option to "add a device" ).
ZhuLee3: Question about security... if I get a wireless printer, what’s to prevent other people within range of my printer, from adding it and printing documents? How is this configured on the actual printer?
JimB-HP: The simplest way to secure your printer is to enable WPA-PSK security for your wireless network and to use a security pass-phrase that is at least 12 characters long. This configuration is very safe from intruders for the foreseeable future.
CameronL-HP: It' is also a good idea to use a unique network name, also called an SSID.
carolj: I have a photosmart C7180 and I have it hooked up to my laptop (windows vista) when the setup completed the printer was put in networking instead of printers and I cannot access it or move it out of there. What do you suggest?
CraigB--HP: You might need to uninstall and reinstall. Before doing this, make sure your get the latest driver from the HP support at: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153754&lc=en&cc=us&dlc=en&lang=en&cc=us This is also where you can get a copy of the instruction book.
wizll: Hi, I haven't done much research in wireless printing, but I'm interested as I currently have my printer set up the old fashioned way where it's connected to a networked PC, but if the PC is off I can no longer print, which is obviously inconvenient. Do hp wireless printers have a web gui you can connect to once it's on the home network, or is it simply all done from the printer's interface. I've seen some old wired network printers that only use the printer's ui and that seems like a clunky use.
DavidH-HP: Yes, the HP printers which have networking built-in have what we call an "embedded" web server which allow you to configure settings, check status, and have many other features; on some models you can even scan using the embedded web server.
nc256: Jim: Will color laser printing ever reach ink jet quality for photos?
JimB-HP: While never is a long time, inkjet printers will, for the near future, output higher quality photos.
katiepage: If I'm at home, connected to my office network via VPN, can I access my office networked printers?
CraigB--HP: Yes, when you are connected to the office VPN, you can print to your office printers. However, you will not be able to print to your home networked printers while you are connected to the VPN.
jest1: If a friend comes over to my house with their laptop and needs to print something, are they able to do this just by authenticating with my wireless LAN (assuming I have a wireless printer set up)?
CraigB--HP: In addition to authenticating to your network, you friend will also need to install the printer driver for your printer.
jpszambelan: Is there a wireless USB device of some kind I can connect to my printer if there is no network connection already built in?
JimB-HP: HP sells an accessory that adds Wi-Fi capability to your USB printer (see http://www.shopping.hp.com/product/printer/inkjet/wireless/4/accessories/Q6236A%2523A2L) Also, many higher-end wireless-routers allows USB printers to be connected to them to allow sharing of the printer from the network. Note that this solution often limits you to just printing and not scanning from the network.
rockwoodchev: It seems that my computer can find my printer, but my printer can't find the computer, so that "Scan to computer" won't work. What do I need to do in order to fix that?
DavidH-HP: This can be blocked by security software running on the PC (such as a personal firewall). Make sure that your firewall is configured to allow communication on your local network. You can also unblock specific ports, but the easiest way is often just to allow communication on the local home network. The specific setting varies from firewall to firewall.
SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
SSPatrick: Is it possible to print wirelessly to the same HP printer using both a PC and a Mac?
JimB-HP: Yes -- I do this in my home. I have both Macs and PCs on my network without any trouble.
Bowman16: Any plans to do this again?
SiobhanF-HP: Yes we are.
ZhuLee3: Do all of the experts hang out on the HP community? Will we see you posting there after this?
DavidH-HP: Oh yes, whenever time permits. In addition to trying to help people, I learn things too.
JimB-HP: I'm known as Wi-Fi-Guy on the support forums. I hang out there often helping where I can. It helps me be a better designer.
CraigB--HP: I monitor the forums looking for problems to take back to the development lab for investigation. To date, I have only posted one reply.
CameronL-HP: I haven't been involved in the past but expect to be more involved in the future.
SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Networking and Wireless board in the Printers and All-in-Ones forum. http://h30434.www3.hp.com/psg/board?board.id=Networking
ZhuLee3: Thanks for setting this up!
SiobhanF-HP: The transcript will be posted on http://h30434.www3.hp.com/psg/board?board.id=Networking
TEACHER1: Thank you all for conducting this session !!!!
jest1: Is there an OS limitation to print wirelessly?
JimB-HP: All the OS versions supported by the printer as supported wirelessly. In general, we are compatible with Macs, Windows and Linux.
SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in the Networking and Wireless board in the Printers and All-in-Ones forum. We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved. http://h30434.www3.hp.com/psg/board/message?board.id=Feedback&thread.id=525
Live Forum Closed
Message Edited by timhsu on 03-18-2009 05:39 PM
Message Edited by timhsu on 03-18-2009 05:43 PM
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

I expected this to be released quite earlier. But now that it's in process, I'll wait patiently.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

I forgot pattern lock on my Sony Xperia Z1 and i need it back

Hello,
on my sony xperia z1 phone i forgot my pattern lock. I can't use the Forgot Pattern Lock because it uses Wifi conection which i can't connect to...(my screen is locked) I want to hard reset it somehow but i tried allmost every method on the internet but none of them were working I tried holding the volume up and these things....but as i said it won't work for me. Can anyone please help me? THANK YOU VERY MUCH

In order to fix this you need to perform a system repair
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

I have a Mac mini OSX 10.4.11 Intel Core Duo, 512mb, 1.83 GHz with iTunes 9.0.3. What steps do I need to take to get my music library to my iPad. I dont think I meet the requirements to just upgrad to snow leopard and/or lion. I want the music I paid for

I have a Mac mini OS X 10.4.11, intel core duo processor (not core 2 duo), with 512 mb and 1.83 GHz processor. I only have version 9.0.3 of iTunes because it hasn't let me go higher, which I believe is because of the operating system. I want to get my purchased music from the Mac mini to a different computer (that has the latest version of iTunes) and also my iPad. The Mac mini does not meet the requirements listed to simply upgrade to snow leopard or lion. As far as I can tell. Forgive me if I am lacking here...this is new to me. What can I do to get the music transferred. I have invested alot of money over the past few years on all this music that I should be able to transfer. Thank you in advance if you can help me.

If you want to sync it to the iPad from that Mac, you need to upgrade it to at least 10.5.8.
If you want to copy the music to another Mac, you don't. Move the iTunes folder of the item in the Finder's sidebar over as you would any other folder. If you put it somewhere other than the Music folder, launch iTunes with the Option key held down and point it to that location.
(61713)

Adobe CS3 Windows 7 installation says does not meet minimum requirements

I am trying to install Adobe Creative Suite 3 Design Premium on a brand new Windows 7 machine (32-bit). It is a downloaded copy from Adobe's website.
When I start the install process, it takes me to the "Options" Screen and will not let me install Photoshop, Illustrator, or InDesign. All those options are grayed out.
At the bottom, the reason it gives is as follows:
"The minimum system requirements listed below needed to run adobe photoshop cs3 are required and are not met:
- Windows XP (Service Pack 2)
- Windows Vista"
It gives the same error for the other 2 programs as well.
I have tried the following troubleshooting steps already with no luck:
1. Run Setup.exe as Administrator
2. Run Setup.exe in compatibility mode (either as Windows XP SP2, or Windows Vista)
3. Logged-in to Administrator profile and tried installing from there
4. did the regsvr32 on both vbscript.dll and jscript.dll.
5. Tried the CS3 cleanup tool at multiple levels.
6. Made sure there are no other Adobe products installed
7. Called Adobe Tech support, they are no help. They said to re-install the OS, which doesn't make any sense since it's a clean install.
No AV installed yet, so that's not the issue either.
Any ideas?

I realise I'm a bit late to the party here.. but after spending a few hours going through the Adobe CS3 Bootstrapper and Install process and files, I have the answer to why Windows 7 does not meet the minimum requirements.
The answer is in the xml files contained in the payloads for the CS3 Installation.
Line 72786 of AdobeIllustrator13en_US.proxy.xml :
<SystemRequirementsJSON>[
     {"OS":{"Windows":{"XP":{"Exclude":true,"Require":{"MinServicePack":"2","@servicePack64Bit" :1
,"Need64Bit":"0"}},"Server2003":{"Exclude":true},"Vista":{"Require":true}}},
                              "Memory":{"System":{"Default":{"Require":"512","Exclude":"500"}}},
                              "Display":{"Default":{"Require":{"Width":"1024","Height":"768"},"Exclude":{"Width":"800"," Height":"600"}}}
]</SystemRequirementsJSON>
Basically it is this: For Adobe Illustrator CS3 the following is supported: Windows XP SP2, or Vista ONLY
Not Windows XP SP2 or above, or Windows XP SP2 and Vista or above ...
The same is in several other files, but not all. Illustrator and InDesign are the 2 that I know of.
I have 500 odd machines that I need to deploy this software to.
If Adobe would like to offer a work around with consideration to deploying the software silently via Microsoft SMS to 500 Windows 7 Workstations - I would be most grateful.
My rage at software installer developers with such little foresight is only tempered by the knowledge that the task itself is so difficult.
However, that does not excuse the lack of thought given to how enterprise level administrators are supposed to deal with updates, patches, and deployments to machines where users have limited rights, and the difficulty that is caused by the inclusion of unhelpful and sparse documentation and software (such as Adobe Updater).

Improve PC Performance transcript of Meet the Experts online chat event

On June 1st, HP hosted an online chat event on improving PC performance. Below is a transcriptof that session.
Please note that I have altered the transcript so that follow up questions areincluded in the logical order.
I am in the process of planning the next chatevent. I would love to hear what topics would interest you, what day of theweek and time is best for you, and if you think an hour is too long.
So, if you get a minute, please let me know.
Here's the transcript:
SiobhanF-HP: Welcome!
SiobhanF-HP: If you want to ask a question, you must be a member of the HP Support Forums. If you want to join, go here https://passport2.hp.com/hppcf/createuser.do
SiobhanF-HP: Our team of experts is here and ready to tackle your toughest questions.
SiobhanF-HP: Bryan_N began tinkering with computers in the early 80s with the Atari 400. He has been at HP for almost 10 years and is focused on notebooks and Wireless Wide Area Networks (WWAN.)
SiobhanF-HP: RasterBlaster, aka Randy, also began his fascination with computers 30 years ago when he spent $550 for an Atari 400. He has been addicted to desktop computers ever since and has worked at HP for 16 years.
SiobhanF-HP: Mister Do, aka Kevin, has worked for HP for 11 years. He is a desktop guy and has been ripping PCs apart to see how they work and get better performance out of them for more than 20 years.
SiobhanF-HP: Sanchertx, aka Ralph, is another 20 year PC veteran. He has worked at HP for 15 years and focuses on improving notebook and network performance.
SiobhanF-HP: Huffer, aka Steve, is an attorney by day and a PC enthusiast by night. Although Steve does not work for HP, he is an avid member of the Support Forums. His forte is troubleshooting hardware and software issues, and he uses Linux as a personal operating system instead of Windows.
DexterM: Hello people. I believe that the main reason PC's slow down is because of files leftover after program uninstalls. Many programs leave behind files that store user settings and preferences of the programs even after "complete" uninstallation. Is there any way to completely remove them during uninstallation?
Bryan_N: To DexterM Hi Dexter, Some applications have specific removal tools to fully clean them out, such as the Norton Removal Tool. You can go to symantec.com and search for "Norton Removal Tool". There are also third party applications for cleaning out abandoned registry files, such as CrapCleaner which is what I have used personally. It can be found at ccleaner.com
nseidl33: Can I add more memory to my notebook? If I do, will it void the warranty?
Sanchertx: To nseidl33 hello Nseid133, no you will not void the warranty - you should make sure the specs match up if you buy memory from someone other than HP. That said, you may be required to remove the memory in the event there is a troubleshooting session with HP Support.
aarond22: Does adding more memory really make my PC run faster? If it does, how can I figure out how much memory to add and how hard is it to do?
RasterBlaster: To aarond22 While you use your computer, all software and drivers take up memory. Windows "places" the software and drivers into the hardware memory first because it is fastest. After it runs out of hardware memory it will eventually store the excess data on the hard drive which is much slower. So the amount of memory you have will speed up your computer, but how much speed depends on several factors. Generally, for Vista 64-bit, adding up to 4 GB has the biggest speed gains. Over 4 GB doesn't speed things up all that much unless you do things like video or large graphic editing - software that uses a lot of data. You can find memory upgrade information from the product specification or motherboard specification for your model of desktop PC. This HP support article should answer everything:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph03886&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE....
animeowns: need a good gaming video card dx10 to play the newer games in hpa1720n
Huffer: To animeowns I am a big fan of the ATI HD 4800 series. It is DX10 compatible and very fast.
HPMAN10: I have a problem with my PC freezing up when I return from sleep mode. This just starting happening recently. Could it have anything to with installing Windows Vista Service Pack 2?
Huffer: To HPMAN10 Have you also added any new hardware? Sleep mode issues are often driver related. Also, some systems need to have their BIOS updated after installing Vista SP2.
HPMAN10: No I have not added new drivers. So you’re saying I should upgrade the BIOS. Isn't that a tricky to do? It could cause more problems.
Huffer: To HPMAN10 Yes, you should be careful with the BIOS upgrades but it should work well from Windows. Close all other programs and be patient with it.
HPMAN10: What about the freeze up in sleep mode? Do I need to update the BIOS for that problem too?
Huffer: To HPMAN10 Yes, there is a good chance it will help, and it cannot hurt to have the latest BIOS. Here is a good link for information: http://technet.microsoft.com/enus/library/dd335032(WS.10).aspx
Here is a good link to locate BIOS Updates for notebooks http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
Here is a good link to update the BIOS for desktops http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&cc=us&lc=en&dlc=en HPMAN10: So I should update the BIOS from the HP download page?
Huffer: To HPMAN10 Yes, use the Windows-based BIOS updater. Turn off all other programs.
HPMAN10: If I have a problem with BIOS update can I do a system restore to revert back to original BIOS?
RasterBlaster: To HPMAN10 System Restore will not revert to a previous BIOS. System Restore is only for Windows - BIOS is a separate lower level function.
Huffer: To HPMAN10 BIOS is not part of the operating system, but you can flash back to an earlier version of the OS if needed. I really doubt you will have an issue. HPMAN10: I have a HP s3220n system and my Windows Media Center has a Tuner Not Installed message when I try to use live TV, I have tried everything from HP online support to Microsoft Help and nothing has solved the problem. Any suggestions?
RasterBlaster: To HPMAN10 s3220n comes with a tuner card. The no tuner found error can happen when some other TV capture software "checks out" the tuner. If you have a startup item, like webcam software that is set to hook into the Tuner card, you should go in and change the setting or remove it. Have you read this support document?http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01187871&cc=us&lc=en&dlc=en
HPMAN10: Yes I have read the HP document and tried the suggestions on it without success.
HPMAN10: I do not have a webcam.
HPMAN10: Also my PC Doctor software does not show tuner in the diagnostic program.
Mister_Do: To HPMAN10 If your tuner card is not showing up in PC Doctor, try opening the PC and reseating the tuner. If it still doesn't work, you possibly have a hardware failure.
HPMAN10: Yes I tried hardware and software recovery in HP Help and Tools. Same results NO TUNER INSTALLED.
RasterBlaster: To HPMAN10 Well, unless you did something major ... like upgrade your OS to Vista SP2... or something like that... I'd say your tuner hardware is gone. Especially if you did a system recovery. System recovery takes you back the original configuration
HPMAN10: I have removed the tuner card and reseated it without results in PC Doctor. I'll try it once more.
HPMAN10: Will a BIOS update also help the TV tuner problem?
HPMAN10: By the way I can watch programs I have recorded in the past in Media Center.
RasterBlaster: To HPMAN10 I don't think the BIOS update will help... here is the text from the site: M2N61-AR Motherboard BIOS update resolves issue with the computer shutting down and displaying message "ERROR: Unsupported CPU installed. PC will automatically shut down in a few seconds." Did you reinstall the driver from HP Help and Tools? There should at least be an unknown device in Device Manager. You older files that you are able to view are simply files that were created before you lost your tuner. “No Tuner Found” just means that Media Center cannot find the card because the card is "Check out" of the drivers are out of whack.
HPMAN10: I had tuner problem even before I installed SP2.
RasterBlaster: To HPMAN10 Well, if your tuner died and you could never get it to work after that, it might be a heat related failure. Tuners get hot... but usually, when a tuner gets too hot, you'll get some funny symptoms before it dies... like channel changing takes way too long -- to change up or down - or lots of frame skipping. IF it comes and goes - you have a software conflict problem.
amberdidi: Hi to you all, Why am I constantly receiving the following message and what can I do to correct it. "Windows cannot access the specified device, path or file. You may not have the appropriate permissions" Note: After I click Ok to this message it usually takes me to the page anyhow.
Bryan_N: To amberdidi Hi amberdidi, I'm not sure what OS you have, but this is a helpful document from Microsoft for XP: http://support.microsoft.com/?kbid=308421
amberdidi: About that message "Windows cannot access the specified device...." I am using Vista Home Edition 64 bit SP2.
Bryan_N: To amberdidi Ok, thanks for the clarification. It sounds like it is a security setting in Internet Explorer, try this please: http://support.microsoft.com/kb/959079
animeowns: Did you receive my other message?
Mister_Do: To animeowns Yes, we are working on it.
animeowns: I need a card that will fit in my computer case right now I’m using a 7900 and it’s a tight fit. Here are the specs for my motherboard http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00864946&lc=en&dlc=en&cc=us&os=2093&product=334...
animeowns: It must be about 7.8 x 3 x 4.4 inches – that’s the size of my 7900 gs, and it’s a tight fit. My motherboard is Micro-ATX: 9.6 in X 9.6 in. Please help. I want to upgrade to a nice card that will be able to play games like crysis fear 2 unreal tournament 3.
RasterBlaster: To animeowns Yeah, finding low-profile cards can be tricky. It sounds like you have the measurement. Searching the internet shopping sites for low-profile graphics cards should bring up some cards - then find one you like and work with the site to make sure it fits your measurement. HP can supply a replacement - but if it is not on HP shopping's site - you can go with other shopping sites.
animeowns: Will this video card fit in my system? http://www.newegg.com/Product/Product.aspx?Item=N82E16814127414
Mister_Do: To animeowns Sorry, I haven't tried that one personally, so I'm not sure. You'll need to make sure your current card dimensions match the new card.animeowns: Can someone please help me find a direct x 10 gaming card that will fit in my hp a1720n? The size has to be 7.8 x 3 x 4.4 inches or smaller that is the size of my pny 7900 gs and its a tight fit because the memory is real close.
RasterBlaster: To animeowns Huffer had to step out. The folks trying to help you in this chat session are from HP. We can't recommend a video card upgrade that did not already come with your PC - sorry You should post this same question into the forums under desktop PC and hardware (or video) category.
whitey: I have a ZD-7015us laptop and would like to know if the processor can be upgraded.
Huffer: To whitey I wouldn’t really recommended it because it is hard to know if it will overheat, but a Pentium 4 desktop processor will fit.
SiobhanF-HP: If you have specific product questions, the more information you give us the better we will be able to help you. Getting your exact model number; any error messages; what operating system version are you running; any recent hardware or software changes will go a long way to helping us answer your question.
amberdidi: I would like to know if NOD 32 antivirus is compatible with my Vista 64 bit. I am using Avast at the moment, but I am really interested in NOD32 or a good quality antivirus you can recommend for 64 bit. Thank you.
Huffer: To amberdidi I use Avast or AVG on Vista 64 bit systems and either works well. I have only used NOD32 on 32 bit systems. The NOD32 website will answer this question definitively.
amberdidi: Back to the freezing problem with my Vista 64 bit. I downloaded only the final version of SP2 but I have updated most of my drivers including the latest NVIDIA driver from their site. Should I also update my BIOS?
Sanchertx: To amberdidi Yes, update the BIOS.
DexterM: Other than unchecking Startup Programs from MS Configuration Utility, is there any other way to speed up startup time of a Windows PC?
RasterBlaster: To DexterM There are lots of methods. If you have Vista - go in and shut down aero, if you don't need it, make sure your temp files are cleared, etc... Here is a support document:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&lc=en&dlc=en
XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&lc=en&dlc=en
Blondechica: I just bought a HP HDX16 and I am embarrassed to say I do not how to find the On button. I am using my friend’s computer and told him that I had a different problem with my computer and gave this site. Also, when I do get it turned on will it be blank. Do have to buy software? I hope this is not the first time someone has asked this question. This is all new to me. Thank you for your help.
Sanchertx: To Blondechica Hello, please hit the power button on the top left of the keyboard cover. This will illuminate to a blue color to show the unit is on. You must let the unit create the image. This means you will let it run on its own until you see the Welcome screen. The unit comes with the Vista operating system and has HP applications. It also comes with trial versions of Norton antivirus and MS Office.
Petedog11: I have the HP Pavilion a6745f Desktop PC and would like to upgrade my graphics card. I like to run high-end flight simulators. What graphics card do you recommend? Will I need to upgrade my power supply unit also? Is there a way to disable the on board graphics card that came with the computer once I install a new graphics card? Thank you.
Huffer: To Petedog11 A new power supply should not be needed. When you plug in a new video card it will automatically disable the onboard. Just be sure you have a pci-e poer connector (6 pin)
Petedog11: The power supply unit that is in my HP Pavilion a6745f Desktop PC is 300 watts I believe. My understanding is that the newer Radeon's etc...need more power. Will you please answer the remainder of my original question.....I like to run high-end flight simulators. What graphics card do you recommend? Thanks!
Huffer: To Petedog11 300 watts is a bit light. I would look for around a 500 watt psu.
mlk3742: I have a dv9000 laptop, it has 4 gigs of ram. I run Photoshop CS4. Is there any way to increase processing speed?
Sanchertx: To mlk3742 While there isn’t a switch you can turn on to make the processor run faster, you can do things like remove un-needed software and remove items from startup. Also disabling HP Advisor helps. Here is a good reference -
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00816938&lc=en&dlc=en&cc=us&lang=en&rule=13847&...
amberdidi: Since I downloaded SP2 on my Vista Home Edition I also am freezing up every so often to the point that I have to use Task Manager to end it and start over again. I have an HP Elite with 1000GB hard drive and 8192MB memory. What can I do? Thank you.
Bryan_N: To amberdidi If you downloaded the beta version of SP2 you might want to uninstall it and download the final version. If you downloaded the final version and this started with SP2, you can check the Problem Reports and Solutions feature of Vista. Just click the Start button, and type: Problem Reports, then click on the application
scribblesteve: Besides the usual cleaning up Temp files and using Disk Clean up or Defrag, how can I prevent my computer from running sluggishly? I want it to run as fast and as smooth as it did the first time I turned it on?
Mister_Do: To scribblesteve Removing startup items or keeping programs from running in the background helps a lot. And depending on what operating system you have there are multiple settings you can change to improve performance. Here are two HP support documents that list multiple ways to improve your PC performance: For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph06569&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE...
For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00815926&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
bjm: I have a Compaq Presario A931NR Notebook BIOS F.32 Software Driver download site displays F.34 I don't know if I should Update to F.34 because F.32 is not listed as a previous version, and I don't know if I can go from F.32 to F,34 without F.33
Huffer: To bjm No problem. You can easily skip a level of BIOS update and go right to 3.4.
bjm: Need to know if I should update my BIOS
Huffer: To bjm The update will work, but I really need to know what your problem is to assess whether the BIOS update is necessary.
bjm: HP Updates report no available Updates so how do I know if I need Update other than what is presented on Software Driver download page
Mister_Do: To bjm If HP Update says you don't have any new updates, then your PC is up to date with the latest drivers. If you by chance see a software or driver file on you product support page, and it's newer than what you have. You can install it, but if your PC is running fine, you may not want to bother.
bjm: Huffer asked why is BIOS update necessary. I would ask why does Software Update site show an Update if it's not necessary? HP Update is not working to report BIOS updates. 13 months and no Updates ever. So, all I have to go by is Software Update site which report newer BIOS with Enhancements to Security. Why would Total Care Advisor, HP Health Check and HP Update not have even one Update or info after 13 months of service?
RasterBlaster: To bjm The software BIOS update page on hp.com/customercare should tell you what the BIOS update fixes or improves. If your system is running well or the BIOS update page does not list a fix for your problem - don't update the BIOS. That's my opinion anyway. BIOS updates do introduce a level of risk. For example if you have a power outage while updating the BIOS, the PC will require service. So ... if in doubt, don't do it unless you know it resolves an issue.
bjm: The BIOS Update to F.34 is stated as having Security Enhancements. Does the System Info refresh with a BIOS update or is System Info static
Mister_Do: To bjm Where are you viewing the System Info? From the BIOS itself, from "Properties" under "Computer", etc.? Here’s good document on Locating HP Software, Driver and BIOS Updates:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u...
puter_student: I sent my hp Mini 1000 (Win XP) into service about two weeks ago. I gave a lady friend a 1120NR (Mi on Linux) yesterday. As she is a geographic distance, and using a different OS, how would you suggest I assist her by telephone. And, once she establishes solid Internet access, is it best to send her e-mail or instant messages?
Bryan_N: To puter_student Hi Puter_student, you have several choices since HPMI supports MSN messenger and other chat programs via the "pidgeon" application, and it also comes preinstalled with Skype. You can install either of those on your XP unit. Skype also allows you to use a webcam at the same time.
puter_student: Sorry, I stated my question badly. I did not mean to ask about the communications technology. I meant the information resources available online -- to both her and me -- WRT setup, configuration (if needed), etc. The realization came to me earlier today that I cannot "walk" her thru it by simply telling her what I see on my own machine as I take certain actions [other, of course, than accessing appropriate documents about her model]. Can you point me in the right direction to those resource documents?
Bryan_N: To puter_student For support documents you can start here:
http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
puter_student: I clicked the link you supplied. Doing so took me out of this chat, but did not get me where you were trying to send me. Now, when I return to the chat, I no longer have the earlier session history. When will it be posted, and where can I find the whole chat session later?
Bryan_N: To puter_student The transcript will be posted on the boards within 48 hours after this event. I got to the link by going to hp.com, and searching for support on "mini 1110nr" http://h10025.www1.hp.com/ewfrf/wc/product?product=3860346&lc=en&cc=us&dlc=en&lang=en&cc=us
The MI desktop is based on Ubuntu, and you can also find lots of general Ubuntu information on external forums Certain applications have support externally as well, such as the Firefox browser.
mlk3742: to Sanchertx: Can I swap out or replace the graphics card to speed up graphic intensive demands such as Photoshop?
Sanchertx: To mlk3742 Hello - not with our notebooks. They are either attached to system board or a daughter board, which is then attached to the system board.mlk3742: to Sanchertx: So there is no way from a hardware approach to increase speed? The only time I notice my lap slows down is processing large files, i.e. photos, or while performing image edits in Photoshop. After increasing RAM, everything else has speeded up noticeably. My laptop has more than half the hard drive space free.
Sanchertx: To mlk3742 Hardware wise you can get a faster hard drive - example move from a 5400 rpm to 7200 RPM - Also make sure you have the latest BIOS update. These usually have maintenance modifications to resolve potential problems and tweak the hardware.mlk3742: to Sanchertx: How and or where do I get a BIOS upgrade? Do you have a recommendation for which hard drive to get? Will any aftermarket drive fit in my laptop?
Sanchertx: To mlk3742 Hello – this document Locating HP Software, Driver and BIOS Updates should help http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042629&tmp_track_link=ot_faqs/top_issues/en_u... I cannot recommend a 3rd party - aftermarket drive - but there are many available. A good place to look is notebookforum.com.
scribblesteve: My battery is fine, but the HP Battery check doesn't recognize it. I have the most updated versions of BIOS, Help and Support and sp41862, and it still doesn't recognize it. I'm running Vista32bit on an HP pavilion dv6704nr. What else can I try to check and prolong the life of my battery?
Bryan_N: To scribblesteve Hi scribblesteve, ensure the battery is charged and the AC adaptor is plugged in when testing. If that doesn't work, you can do some basic battery life steps. These are found at http://h20239.www2.hp.com/techcenter/battery/Battery_max.htm and also at http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821429&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
DexterM: What tweaks do you guys usually do on your Windows PC's to ensure optimal PC performance?
Bryan_N: To DexterM Hi DexterM, I uninstall any applications I don't use, run Microsoft and HP updates, keep a good antivirus installed, and also I personally use a third party application called ccleaner. I back up my unit in full every month as well just in case.
amdkenworth: Hi I have an HP that has a on board video card and it won’t show any video when its turned on???
RasterBlaster: To amdkenworth First thing you should do is try connecting another monitor to see if it is related to the monitor or the video on the motherboard. Here is document that you should check out: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph04760&lc=en&dlc=en&cc=us&lang=en&rule=3950&pr...
jest1: My notebook has a short battery life. Is there something I can do?
Sanchertx: To jest1 A: There are several things you can do to extend battery life such as changing your power plan, calibrating your battery to increase capacity, or shutting off unused features in the OS. Here is an excellent document on notebook battery usage that will walk you through your options step by step http://tinyurl.com/57x38x
Dominick_7: Hi I have an HDX 9000t and was wondering if anyone knew if/how I could upgrade the graphics card, to say an MXM GPU?
Bryan_N: To Dominick_7 Hi Dominick_7, there isn't a way to upgrade the video card itself. You can ensure you have the latest drivers by visiting hp.com and checking drivers, and keep your overall system optimized with standard PC Tune up steps such as this document: c00034290 - HP Notebook PCs - Improving the Performance of Your Notebook PC
Dominick_7: From what I understand, an HP tech told me MXM has on board BIOS which doesn’t depend on the BIOS from the motherboard. What leads you to say it can’t be done?
Bryan_N: To Dominick_7 The video card is separate, but not replaceable as it is directly attached to the system board
Dominick_7: Can't the same be said about the processor? Yet I know people who have updated their processors, and GPUs when they upgrade them from an ATI to the 8800M GTS NVIDIA GPU? If you could please elaborate in a more detailed fashion as to what the obstacles are I'd appreciate it. Is that the ONLY reason why you say it can't be done? Because it’s directly connected to the motherboard? If that was insurmountable wouldn't that make it impossible to upgrade the ATI GPU in lower specd HDXs to the 8800 NVI...
Bryan_N: To Dominick_7 The CPU is not soldered onto the system board, so it is replaceable. The GPU/Graphics card is soldered onto the system board and is not replaceable.
SSPatrick: HP Total Care Advisor is giving me warnings - How do I clear these up?
Sanchertx: To SSPatrick Click on the PC Update button inside of Advisor to check for and run updates. After you run all the necessary updates, you should click on Health Check to scan your computer to remove the warnings. Here is a good document on the ins and outs of Total Care Advisor. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01599730&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
Petedog11: I have the HP Pavilion a6745f Desktop PC. Media Center came pre-installed with the computer. Do I have a Tuner card installed?
Mister_Do: To Petedog11 Hi Petedog11, It doesn't look like you have a TV Tuner installed. Here is your product spec for reference: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01625611&cc=us&lc=en&dlc=en&product=3870515
laurensw: I installed antivirus software and now my PC is running really slow - what should I do?
Bryan_N: To laurensw Hi Laurensw, It often helps to ensure the original antivirus software was fully removed. One possible solution is to use the Norton Removal Tool to completely remove the trial version of Norton that shipped with your PC.
rdewing: My PC is about a year old and it is getting slower and slower. Do I have a virus? Is there something that I can do to make run faster?
Mister_Do: To rdewing It is tough to say why your PC is running slowly, but there are some things you can do that may help its performance. Check out this web site for step by step instructions on basic PC care. http://h20239.www2.hp.com/techcenter/pctuneup/ HP also offers free online classes to teach you how to tune up your XP or Vista PC. Check it out http://tinyurl.com/lj86yt
scribblesteve: I'm having a graphics problem where I cannot see images. I have only seen it with the HP Help and Support and the Installation of Adobe Web Premium Installation. I have no Idea how to fix this, and neither does anyone in the multiple Support Forums I've posted the problem in. Here are some screenshots: http://www.stevedolan.com/shared/graphicsproblem.jpg | http://www.stevedolan.com/shared/graphicsproblem2.jpg
Bryan_N: To scribblesteve This one looks like something I cannot answer before the event terminates. Can you start a thread on this on the customer forums here and we can continue? If you already have, can you send me the link and I can subscribe to it?
scribblesteve: Bryan_N: Here is that link: http://h30434.www3.hp.com/psg/board/message?board.id=Display&message.id=1715#M1715
Bryan_N: To scribblesteve Thanks scribblesteve
SiobhanF-HP: We are nearing the end of our chat session. We only have time for 3 more questions. If we did not get to your question, please post it on the Notebook and Desktop boards.
jest1: It takes my PC a pretty long time to boot. Any recommendations?
Mister_Do: To jest1 The first two things I would consider doing would be to 1) add more memory to your PC (unless you already have max memory), and 2) I would change my Startup program and process settings. Here are a few HP Support documents that explain how to prevent unnecessary programs from running at startup: For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00813419 For Vista: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00819747&cc=us&lc=en&dlc=en For XP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07149&cc=us&lc=en&dlc=en
SiobhanF-HP: We only have time for one more question. If we did not get to your question, please post it on the Notebook or Desktop boards.
jest1: I think I have a notebook battery that was part of a recent recall, what do I do about this?
Mister_Do: To jest1 Visit the HP Notebook PC Battery Pack Replacement Program Web site at: http://www.hp.com/support/BatteryReplacement for additional information and to determine if your battery is part of the program.
jest1: How can I find out the maximum amount of memory my system can accept?
Mister_Do: To jest1 HP has product specifications for your PC on its web site. Go to www.HP.com and click on Software Driver and enter your exact PC model name. You must give the specific model number, ex dv9009nr, and not the series number, ex dv9000. Click on the document that references Product Specifications at the top of the list of articles. You will get a detailed breakdown of your system including microprocessor, graphics card, and the maximum amount of memory you can load onto your PC.
SiobhanF-HP: We are ending the chat event. Thank you for coming. We hope you found it worthwhile. I will be posting a transcript of the event in announcement section at the top of the Notebook and Desktop boards. Please feel free to continue these conversations on the Forums.
SiobhanF-HP: We will be hosting future Meet the Experts chat sessions on a variety of topics, so please tell us what you thought of the event and how it could be improved.
Message Edited by timhsu on 06-02-2009 05:28 PM
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.

hello sir,
i want to your help
i was installed fresh windows 7 via cd rom and then after installed all software.
and now after 1 day customer complained me that cd rom not read any cd and i m also check when i insurt cd so its not read and when i am double click on cd rom icon its eject so what i do for that please reply on my email address.
[text removed for privacy]
VIMAL

Sessão Meet-The-Expert de NF-e - Escolha o tema e registre-se!!!

Oi Pessoal,
No dia 23 de abril iremos realizar uma sessão meet-the-expert sobre NF-e e gostaríamos da colaboração de vocês para moldar essa sessão. Esse webinar ocorrerá tanto em inglês como em português, sendo as 10:00 da manhã em inglês e as 14:00 em português.
O objetivo da sessão é mostrar os erros mais comuns da nota fiscal no ERP e no GRC e como analisá-los e resolvê-los, desta forma minimizando impacto nas operações e facilitando implementação de mudanças/melhorias.
Para isso criamos um formulário do google no qual listamos os principais incidentes de NF-e e gostaríamos que vocês nos ajudassem a priorizar quais seriam os mais relevantes para apresentar.
Para registrar-se na sessão é necessário possuir S-User e utilizar o seguinte link.
Você podem entrar no formulário e votar nos assuntos neste link.
Além dessa sessão iremos criar uma séria de posts no formato documento ( que permite colaboração e edição de várias pessoas ) descrevendo esses cenários.
att,
Renan Correa

Olá Paulo,
Você pode acessar o service marketplace, procurar por uma área chamada SAP Enterprise Support Academy e buscar o curso abaixo:
Analyze and Solve Nota Fiscal Issues in SAP ERP and SAP Nota Fiscal 10.0
att,
Renan

Meet Xperia Z1

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