MeetingPlace Express 2.1.1.2 Dial Out was not Successful
I'm configuring a MeetingPlace Express v.2.1.1.2 and I can't make the MPX do the call to the guests of a meeting.
I make the configuration test in: Services > Logs > Verify Configuration > Call configuration verification and show the following error:
==============================================================
==============================================================
Call-Config Report
Summary
WARNING:The H.323 ID should match the host name
Valid E.164 Address has been configured
H.323 gateway has been configured
Error: Dial Out was not Successful
Call-Config Report Details
H.323 Details
H.323 enabled : YES
E.164 address : 196
H.323 ID : mpxadmin
H.323 gateway 1 : 010.145.002.030
SIP enabled : YES
DialOut Session Summary
VUI Configuration: 250 Sessions, 250 Confs
*** VUI INTERNAL STATUS UTILITY ***
DebugMenu:
1) Quick Status of all Ports 4) Make Test Call
2) Verbose Status of Port Range 5) Show All Confs
3) Display complete Port Information 0) Quit
Enter the Command (0 -- 100) []: You entered 4.
Enter destination for your call: The Telephone Number is 196. Len is 3
Do you want specific ports? (t -- F): You entered f.
Placing Call .....Call was unsuccessful: Ring No Answer.
DebugMenu:
1) Quick Status of all Ports 4) Make Test Call
2) Verbose Status of Port Range 5) Show All Confs
3) Display complete Port Information 0) Quit
Enter the Command (0 -- 100) []: You entered 0.
==============================================================
==============================================================
That parameter could check?
Here I place information on the configuration of my network:
CUCM v.7.0 --> 10.145.2.10
Voice Gatweay --> 10.145.2.30
In CUCM > Device > Gateway --> Gateway: 10.145.2.20 | Description: Cisco MeetingPlace Express | Type: H.323 Gateway | IP: 10.145.2.20
Please expect your valuable help!
Thanks a lot!
ErnestoG
hi Ernesto,
As the problem you are facing is a dial out issue on MPE, go
through the checklist mentioned below in order to confirm the configuration
is intact.
Here is the checklist :
1. Ensure that H323 GW is defined on CCM/CUCM.
Device > Gateway > find.
Look for a device name that equals either MPE's hostname, FQDN, or IP
Address.
2. Ensure that h323 Gateways are configured on MPE.
MPE Administration Center > System Configuration > Call Configuration > H323
Configuration
Ensure that h323 is enabled.
Ensure that you have entered your CCM's IPs in h323 Gateway 1, 2
3. Ensure that CCM's interface with MPE is up.
Ensure that MPE's IP Address is listed under the "IP Address" column.
Ensure that this IP Address is that of the FIRST NIC on MPE, not the second.
4. Verify that MPE has the CSS required to call the destination.
FIRST, FIND MPE's CSS:
When MPE places a call, the CSS in question is Device > Gateway > MPE-GW >
Inbound
THEN the relevant config is under Device > "Call Routing Information -
Inbound Calls" > Calling Search Space
SECOND, FIND DESTINATION PATTERN's PARTITION:
If the destination is an IP Phone within the CCM/CUCM Cluster, then the
relevant config is under Device > Phone > click on Directory Number in CCM.
If the destination is a PSTN endpoint/phone, then the relevant config is
under Device > Route Pattern.
5. Ensure that your user profile is set to allow outdials.
MPE Administration Center > User Configuration > User Profile Management >
Your User Profile > Can call out of meetings should be set to "Yes".
6. When you place a call from from the CLI, the system applies permissions
from the "Guest" User profile since mpxadmin or root are not Users within
the MPX application. To allow this to work, you need to verify two
settings:
MPE Administration Center > User Configuration > User Profile Management >
Guest > Can call out of meetings should be set to "Yes".
Ensure that the Guest profile is not in a "locked" state.
MPE Administration Center > System Configuration > Usage Configuration >
Allow Guest outdials should be set to "Yes".
Hope this helps!
Thanks,
Karthik
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http://www.ciscosystems.org/en/US/docs/voice_ip_comm/meetingplace_express/1_1/english/administration/guide/bagmtgs.pdf (page five)
http://docwiki.cisco.com/wiki/Cisco_Unified_MeetingPlace_Express,_Release_2.x_--_How_to_Configure_Scheduled_and_Reservationless_Meetings#Enabling_Users_to_Schedule_Continuous_Meetings
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