MeetingPlace Express 2.1.1.2 Email Notifications stopped working
Hello I am encountering the following issue with Email Notification with MPE 2.1.1.2:
I schedule a meeting and invite someone from outside of the company by email. The meeting creation works but no email is sent to the guess. When I go to the Email Notification Queue Status Report,in the Description field, I see the massage stating "New meeting scheduled. Queued for delivery" but never deliveried. Could you please let me know how can I resolve the email notification issue. Please note that the SMTP server is configured and it's working correctly.
This was previous post I found back in October 2006, so I'm hoping that in 2010 someone knows how to fix this problem.
https://supportforums.cisco.com/message/353918
Thanks in advanced!
You may have already checked these things, but it is worth asking:
1. There is a user called "guest" in MPE. This user account is what is tied to non-MPE users when they join meetings and is also used by MPE for notification. In particular, the E-mail type field is used. Set this to SMTP
2. Ensure that there are no ACLs/firewall rules between MPE and your SMTP relay that would block access. Yes, I know you said your SMTP relay server is working. I am suggesting you ensure that the communication will flow freely between MPE and your SMTP relay server.
3. If your SMTP relay server requires authorization, enable it in MPE. If not, then disable it. I am betting you have already done this but I am just checking.
4. Check to see if your SMTP relay server has any local permission features that would block access from MPE. Some relay servers differentiate between and internal (intra-company relay) and external. Make sure that MPE can relay to external participants.
5. Make sure MPE uses a SMTP e-mail alias that is valid.
6. Does SMTP relay work internally? If you are an Exchange/Outlook shop and have configured user internal MPE user accounts and groups with E-mail type Exchange. Change it to SMTP (for the internal entity) and test notification.
I have seen this issue a few times and I have had people say they know SMTP is working. Usually they stumble across the fix by going through the questions listed above.
HTH.
Regards,
Bill
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