MegaView 566 not being recognized by PC - PLEASE HELP!

I purchased a 566 yesterday.   The PC has only been able to see the 566 in Device Manager intermitently, and not at all in the last few hours.    I've tried everything I can think of, including reinstalling the USB ports, scanning for new hardware in Device Manager, confirmed the cables and ports are ok, etc.   Stangely enough, the 566's display shows that its connected. 
I'm ready to return this unit but don't want to until I'm sure its the unit and not somethign else. 
 I see there's a firmware update for the 561 but not the 566.  Is there one forthcomiing?   
Thanks in advance for the help.   

Why don't you uninstall service pack 2 to see if it is the cause?
See: http://www.tech-recipes.com/windows_tips624.html for instructions on how to remove it.
You can always install service pack 1 for USB 2.0 support.

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