Member selector hierarchy expansion

Hi
We have a problem that when we open the member selector from context (or by clicking context member formula) in EPM 10 excel, we are not able to click on the + mark to expand the hierarchy.  This happens once in a while (randomly).  It would occur in all dimensions.  Only way to get out of the problem is to close excel and reopen again.  But after sometime we would again face the same issue.
We are on BPC 10 SP16.
Detailed screen shots attached.
Any inputs are really appreciated.
-Udath

Upgrade to SP17?
Vadim

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