Membership error on creative cloud

Hi,
i have problem with adobe Creative cloud i am getting the below error message while opening any of the adobe creative cloud products like photoshop, illustrator etc. can you plese help me some buddy on this.
Note this will be an lincenced version.
Thanks
Shekar

Hi Shekar,
I checked your Adobe account and it seems that your current Creative Cloud for Team subscription is cancelled and your ID is not associated with any other Creative Cloud subscription.
I would suggest you to consult your Primary account holder.
Thanks,
Ratandeep Arora

Similar Messages

  • Changing from single membership to full Creative Cloud membership failed

    I have tried to change my single membership to full Creative Cloud membership but it failed. In URL https://creative.adobe.com/account/plans is place where you can update your membership when you give password below next sentence
    (To upgrade your membership, we need your account password.)
    After giving my password, it gives message: Oops! We have detected an error and were unable to update your plan. Please try again later.
    Ihave tried it many times during last 24 hours and with different browsers like Firefox, Chrome and IE-10 wihout success.
    Can you please help me to change my single membership to full Creative Cloud membership!
    Yours sincerely,

    I have to get AE for my animation work because the trial has experied. I have 5 months left my single membership. If I buy now full access instead upgrading, i loose about 125 euros! Does Adobe refund my those 5 months payments?

  • Error in Creative Cloud

    Hello:  From Creative Cloud tells me that an update is available for DC PhotoShop but when trying to update sends me this error:
    Failed to update  Download Error. Press retry or contact Customer Support. (49)
    It uninstall and newly install PhotoShop but the error persists.
    These are the details of my computer: Adobe Photoshop Versión: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64 Sistema operativo: Windows 8 64 bits Versión: 6.2  Arquitectura del sistema: AMD  Familia CPU:15, Modelo:0, Versión:1 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

    Hello Jeff:
    Thank you.
    Sorry, I do not understand your answer.
    Your answer is the same to your previous answer
    In the link Error downloading Creative Cloud applications there is nothing about the error that I wrote.
    The only message that sends Creative Cloud is trying to update photoshop is: "Download Error. Press retry or contact customer support (49)"
    I have two computers. One is Windows 7 32-bit and one is 64-bit Windows 8.
    In the 32-bit no problem to update PhotoShop
    In the 64-bit there is a problem of update
    Jeff, why when I install PhotoShop for the first time in the 64-bit computer, the version is old?
    "Adobe Photoshop Versión: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64
    Thank you

  • Download/Install Error with Creative Cloud App

    I have Windows 7... I have been a Creative Cloud member since the beginning... I know what I am doing. Anyways... suddenly, the Creative Cloud app that keeps track of your apps and updating them, etc. is jacked up. As far as I can tell, nothing changed on my end... perhaps Creative Cloud updated itself and caught a bug? When you go to the Apps tab, it says, "Download error, the Creative Cloud installation is no longer functioning, please uninstall and download again..." which I did twice now... rebootted and all that good stuff... the other tabs work - ie. Home, Assets and Community... and yes, I am signed in properly and have an active account. This isn't the first time this app has been a problem... Adobe has seemed to have issues with this app for awhile now - off and on... and from what I can see in the various forums, it's not just me with these issues.

    WebWorxTech which error are you currently experiencing?  Is it only a download error or are you still prompted to uninstall?  If you are prompted to uninstall then please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.
    If you are continuing to receive download errors then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

  • Download error in creative cloud, won't let me install updates.

    download error in creative cloud, won't let me install updates.
    Evert time I hit reload, It keeps saying download error.
    I uninstalled the cloud, and Re installed it, and still have issues

    Quading2390 make sure that you are browsing to the User/<UserName>/Library folder.  You can see an example screen shot below.

  • Apps Tab in Creative Cloud says Download Error [was: Creative Cloud]

    When I choose Apps Tab in Creative Cloud it will say Download Error Please Retry to try again or contact customer support.
    Any idea how to solve this problem?

    Hi KS Sor,
    Please refer to the threads below where this issue has been resolved:
    Creative Cloud "Download Error" message
    Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop applicatio

    Hi,
    I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop application is set to a different language and strat on trial mode
    I allready unistall all and reinstall everything.
    On Adobe there's a solution to fix the problem:
    http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
    but I don't have the Adobe Application Manager anywhere on computer
    I download it from downloads and run the set up, but although does not installed on my computer so I can't fix the problem as Adobe wants

    Hi TrauTanka,
    Please change the CC apps language from creative cloud desktop. Go to preferences and you can change the language as mentioned in below screen shot.
    Regards,
    Ashish

  • Dowload error on creative cloud.Unable to reload applications.

    Dowload error on creative cloud.Unable to reload applications.
    Does anyone have this problem as well ? thanks !

    Hi Elias Lo,
    Please refer to the following forum thread for solution for resolution.
    Creative Cloud - Download error - stubborn error
    Hope this helps.
    Thanks and Regards,
    Sumit Singh

  • When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up

    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up message is:cookies dir: cannot make folder/cookies:Permission denied (error 13). What to do?

    Thank you!
    Best regards
    Johanna Pettersson
    Founder, Wedding Planner
    Your Wedding - My Passion!
    [personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
    [This is an open forum, not Adobe support, please do not post personal information]
    [If you are posting using email, please turn your 'sig file' function OFF for posting]
    Visit: Järsta 5, 647 95 Åkers Styckebruk
    Post: Box 194, 645 35 Strängnäs
    [email protected] www.weddinginsweden.se
    Join me at Instagram:weddinginsweden Twitter: weddingsweden Facebook: www.facebook.com/weddinginsweden
    The information in this electronic mail message is confidential and may be legally privileged. It is intended solely for the addressee(s). Access to this internet electronic mail message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution, dissemination or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful. Please notify sender immediately by return email if you have received this communication in error and then delete it. Please also note that if this email contains a forwarded email or is a reply to a prior email, the contents may not have been produced by sender and therefore sender is not responsible for its contents. Thank you.
    15 sep 2014 kl. 22:52 skrev Sheena Kaul <[email protected]>:
    When I try to download Creative Cloud on my mac  Error Starting Creative Cloud comes up
    created by Sheena Kaul in Adobe Creative Cloud - View the full discussion
    Hi weddinginsweden,
    Please refer to the help document below where this issue stands resolved:
    Re: cannot make folder /cookies: Permission denied (error 13)
    Regards,
    Sheena
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6732337#6732337
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • I get error saying creative cloud setup has stopped working

    why do i get an error saying creative cloud set up has stopped working.

    NObody can tell you anything without proper system information and other technical details.
    Mylenium

  • I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

    I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

    Welcome to Adobe Forum,
    You have CC for individual purchased which can be activated on two machines by the same Adobe ID.
    How ever if you want to use it on more than two machine, you can cancel this order & buy the creative cloud for Team, in which you can buy the number of seats & assign them to as many user you would like to.
    Each user can activate it two times with 100GB of space as compared to 20 GB space for CC for individual.
    Regards,
    Rajshree

  • Receiving error updating creative cloud after firewall changes to our network.

    Receiving error updating creative cloud after firewall changes to our network.
    We have an end user that is trying to update through the creative cloud application.  We have tried track down what is being blocked but have hit a dead end.
    When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
    I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService.  This appears to be an authentication service.  The issue is that "ops" is not a valid domain.
    This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
    The user's system and our test system are running OS X Yosemite

    Hi There,
    Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Thanks,
    Ashish

  • Getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
    Regards,
    Romit Sinha

  • Urgent: I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID.

    Hi I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID, I want to install each membership in one different computer, how I do it?

    One Adobe ID can be used to activate any CC subscription twice. So you need to have three  different Adobe ID for each of the pre paid subscription so that they can be used.
    If you keep the same ID for three CC, it will not activate the third time & ask you to de activate it from the previous one.
    You can return two of the subscription & buy them under different ID.
    Regards
    Rajshree

Maybe you are looking for

  • Connecting a 144hz monitor to 15'' retina macbook pro?

    Hi, I recently bought the benq xl2411z 24'' monitor which has the capacity to run in 140hz as opposed to 60hz. I have been told that you cannot run 144hz in OSX but you can do it in Windows (bootcamp), Right now the screen is connected via HDMI; howe

  • ORA-00932 while using nvl with trunc function

    What happens when trunc is executed on null? I am executing the following query: "select nvl(trunc(null),sysdate) from dual" and this throws "ORA-00932: inconsistent datatypes: expected NUMBER got DATE, error at Line:1 Column:23". Whereas "select nvl

  • 10g Full Database Dump Takes more than 2 Hours Still not finished

    Hi all, Full Database Dump Takes more than 2 Hours, Still not finished. Version - Oracle 10g 1.0.2.0 Database Size is Around 160GB. Used Below Query to take Full Database Dump. expdp user/pwd@10gdb full=y directory=test_dir dumpfile=curent10g.dmp log

  • Smartform - Output by email

    Hi all, Requirement: I wnat to send the output of the smatfrom thruogh email. May be we can do it by doing the required settings in SCOT w/o wrting any code. Query: What I want to know is the details about the specific things that I need to do in SCO

  • New Billing and Payment Pages

    Good news! I'm happy to announce that we've launched our shiny new Billing and Payment pages.  You can view them now, here: http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment A few things to keep an eye on include: Separated con