Membership

Hi
My credit card expired and there was a problem with a payment. But I have updated my payment details an the new credit card has been already charged at least twice last time 16 of June 2014 but now I am getting info that there is problem with my payment details and the membership and I have lost access to my creative cloud apps . plus in seems in my account it is shown the the creatic cloud plan is active- but I must say that the account info set up is not clear. Can anyone help me?
Thanks
JD

Adobe contact information - http://helpx.adobe.com/contact.html may help

Similar Messages

Adobe Cloud membership - I am stuck in the loop of Licensing VERY Frustrating!!!

I have an Adobe Cloud membership - I am stuck in the loop of Licensing as well VERY Frustrating - I have a project due and have been troubleshooting for days -
Un Installing - Re installing - NIGHTMARE - Please someone help me!!! Thanks in advance -

What happens when you enter your Adobe ID tied to your subscription?

How can I move an Photoshop cc membership from one laptop to another?

Having to borrow a friends laptop for classes, installing a cc mebership on their compter. I have my own laptop back from repairs and want to move my membership with purchased Photoshop on it, HOW? or Can I?

Just repeat the installation process... install the CC manager program and sign in and download whichever application(s) are associated for your subscription. As a minimum you can sign out of the installation on the other machine to make it inactive... if you prefer.

I use a Mac, new to lightroom, I purchased the software, and now I cannot get into my develop module because it is telling me that I need to renew my membership ? Lost !!! lost in a dark cold cave of lightroom someone please help me !!

I cannot get into my develop module on lightroom, it is telling me to "please renew my membershipto reactivate the develop module" I do not understand. I bought the software must I pay a membership as well ? Also I do not want to use lightroom mobile and it is trying to sync my photos. I use a MAC

Did you purchased the Full Perpetual License from Adobe for $149.00?, if so then what has happened is that you probably downloaded the Creative Cloud trial version which has now expired.
The license key for the perpetual version will not be accepted to activate the CC version.
Uninstall the existing Lightroom and then download the one available from the link below. The uninstall process will not affect your Catalog, Preferences or personal files but will just remove the application. Install the new download and you license key will be accepted.
Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.6
If this is not the situation you face then provide some more details.

Is there a way for an end user to see who has membership in a security group

Windows Server 2008 R2
Active Directory Domain
Windows 7 workstations
I am looking for a way that my end users can look at a folder security tab and then discover who has membership in the security groups listed.
Is that possible? Any drawbacks or concerns?

Hi Tod,
Based on my research, other than viewing group membership in ADUC, we can use this PowerShell cmdlet
Get-ADGroupMember GroupName and Net Group GroupName to view members in a group:
However, these commands can only be used on Domain Controllers or when connecting to DCs remotely. That’s because accounts and account membership are stored on Domain Controllers, therefore we can only view group membership on DCs.
More information for you:
Viewing the Direct Members of a Group
http://technet.microsoft.com/en-us/library/dd391915(v=WS.10).aspx
Net group
http://technet.microsoft.com/en-us/library/cc754051.aspx
Best Regards,
Amy

Is Adobe Bridge included in my creative cloud membership?

Is Adobe Bridge included in my creative cloud membership?

Bridge CC included with, photoshop single App subscription, Photoshop Photography offer and Creative Cloud full Applications membership.
if you are having any of those subscription, then you can access Bridge CC Also.

Forced to buy entire Creative Cloud monthly membership

here is a transcript of a conversation I had with the adobe sales team today – surely we are not alone in thinking that this is unacceptable?
You are now chatting with 'Vani'
Vani: Hello! Welcome to Adobe Customer Service.
Suzi: Hi
Vani: Hi Suzi
Suzi: I spoke with your colleague earlier who tried to transfer me to sales but I got disconnected This is what I need a quote on for aAdobe Cloud: we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well.
Vani: Thank you for the information, I will be more than happy to help you.
Vani: I understand that you need assistance on purchase, am I correct?
Suzi: can you transfer me to sales or provide me with a valid email address that I can contact someone in sales who could provide me with a quote please as I am going round in circles on the website.
Vani: Sure, just to confirm, would you like to purchase creative cloud?
Suzi: I want to get a quote for our team before purchasing â€“Â like I said we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well. So I need to see if it is possible to tailor the creative cloud purchase to suit our needs.
Vani: Thank you, please stay online, I am transferring the chat to sales team.
Suzi: OK
Please wait while I transfer you to an operator at Adobe Sales.
You are now chatting with 'Preston' at Adobe Sales.
Preston: Hi, may I have your first name please?
Suzi: Hi Preston we got cut off earlier as I was busy for just a few mins
Suzi: Suzi
Preston: Hello Suzi
Suzi: Hi
Preston: Greetings!
Preston: How can I assist you in purchasing Adobe Products today?
Suzi: I want to get a quote for our team before purchasing. We have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well. So I need to see if it is possible to tailor the creative cloud monthly purchase to suit our needs.
Preston: Suzi, based on what you have mentioned regarding your team, I highly recommend that you purchase the Cloud team where you will have access to all the latest versions of Adobe software.
Preston: Creative Cloud for Teams is a new offering for groups and organizations who want to easily manage volume purchases of Creative Cloud licenses for multiple seats or users.
Suzi: We don't need all of the applications for our team! only 1 seat needs the web applications. Can we just have the equivelent of design standard for 8 seats and the equivelent of design premium for 1?
Preston: The Design Standard CS6 will at just £1238.40 per copy and the Design & Web Premium CS6 will cost you £1810.80.
Preston: cost*
Suzi: Yes but thats only CS6 what happens after that???
Preston: We plan to sell CS6 for use on supported platforms indefinitely. Adobe will continue to make Creative Suite 6 available as a perpetual software license, and will provide bug fixes and security updates as necessary.
Suzi: Are you telling me that CC only ships as Adobe CLoud monthly for all applications – in affect forcing us to have all of the applications at an expensive monthly fee whan we don't need them all???
Preston: Our vision for Creative Cloud is beyond just offering our creative applications for download. We're building a platform that lets you work when and where you want, and makes the community a key part of the creative process.
Preston: Enabling cloud-based workflows is a main area of focus for this and future releases, with the goal of making it easier to work across multiple machines and devices, as well as allowing collaboration and discovery within the creative community.
Suzi: You're not answering my question directly Preston – does this mean that in the future its all apps or nothing on the cloud based membership?
Suzi: its a very expensive monthly fee for Creative Cloud snd i'm sure our company will not be alone in requsting only the applications it needs and so therefore hopefully reducing the monthly cost per seat?
Preston: Well since you don't want to use the Cloud based software then you can purchase the CS6 full version which is available online now.
Suzi: and then what!?
Suzi: we don't want to be left behind but we shouldn't be forced to pay membership for certain apps that we simply won't use!?
Preston: I really understand your concern however it is not in our hand as we are only a sales representatives here.
Suzi: So lets be clear hear then We either take ful lmembership and a whole load of apps that we will never use or we are stuck with CS6 and thats the only options?
Suzi: Is there anyone at Adobe that we can voice our concerns with about this please?
Suzi: hello?
Suzi: Are you there?
Preston: Adobe plan to sell CS6 for use on supported platforms indefinitely. Adobe will continue to make Creative Suite 6 available as a perpetual software license.
Preston: Please click here to view more information.
Suzi: Yes but we want to have the latest versions of the Adobe DESIGN suite and it seems that unless we take all of the CLoud apps we won't be able to move forward – is that the case – please answer this directly please?
Suzi: I have read the info on CS6 that is not what i'm asking...
Preston: Yes, the upgrade path will be available only through Cloud now.
Preston: As CC will be replacing the CS version.
Suzi: But only if we take monthly subscription to all of the Creative Cloud applications right?
Preston: Yes, you are right, you need to upgrade to Creative Cloud to have the access to all the latest versions when Adobe releases it.
Suzi: That my friend is ridiculous profiteering by Adobe and I can't believe they are making us purchase membership for software we will not use. Is there someone at Adobe I can voice these concerns with please?
Your chat transcript will be sent to [email protected] at the end of your chat.
Suzi: Is there someone at Adobe I can voice these concerns with please? email adress would be appreciated.
Suzi: hello are you still there?
Preston: Suzi, I am sorry to tell you that we don't have the access to send you an email address however you can share with your feed back so that I provide it to them.
Thank you for chatting with us today.

Suzi I am afraid this is the way it is. All the Chat people seems as if they are still going to elementary school. The refuse to give a straight up direct answers until you have repeated yourself for the 20th time, and ready to bust a gut.
I had a similar experience myself just trying ask whether I could pay by direct deposit from my Bank so I wouldn't tie up a Credit card I could use for nothing else in Perpetuity. Plus the fact if you wish not to continue its one more PIA (Pain in the Backend) stop a Payment through a Credit card company You have to put the charges in dispute and its up to the CC company to decide if they (the company) keep you money or give it back. (I've went through that. the vendor is always in control.) With a Bank you tell vendor you no longer need service and, the Bank you no longer use service and they kill the auto Debt.
Its another way for companies to dig into your pockets even when you no longer need a service. I found out not by Adobe, but a Fellow forum user that dug a obscure document, I'm not sure adobe even knows about. I even asked if I could pre-pay for 12 month service because it's easier to come up with that than paying a Monthly charge. I received resounding. "NO!"
when we terminated the conversation When I said thank you for your time. I didn't so much as a Your Welcome. It was just BYE!
I can tell you you have no choice in the matter it’s the new Design /Web package or nothing I think you can DreamWeaver alone.
And they make no allowance to Non-Profits including Churches. They do claim they have an education Package.

Unable to install Creative Cloud on my Mac OSX Mavericks machine. Wish to cancel newly purchased monthly installment 1 year membership

Attempting to install CC on my Mac IOSX Mavericks. keep getting this message and have not been successful following the 'roundabout' install directions. not worth the effort
Photoshop: how to install
You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms.

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
Thanks in advance,
Liz

Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
Windows:
Delete these folders
SLStore from C:\ProgramData\Adobe
SLCache from C:\Program Files (x86)\Common Files\Adobe
OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
Delete SLStore and SLCache from /Library/Application Support/Adobe
Delete OOBE from ~/Library/Application Support/Adobe

Adobe cloud membership

Hi, I would like to pay an annual membership for adobe cloud and all its products. Will I be able to use the products on multiple machines or do I have to download the programs specifically on one?
Obviously I would like to develop on a powerful pc and perhaps a mac too and obviously my laptop. Oh and I live in Spain so I hope there is an option for me to change the language to English.
Oh - I would like CS6 not the new flash CC is there an option of version download?
Cheers

Hi, just found the info answered by Ned in another post:
http://forums.adobe.com/message/5440771

I am a Creative Cloud Member and have the Membership for one Year but in one month it syays expired

I am a Creative Cloud Member and have the Membership for one Year. It has been only one Month and the Plan says expired. I am not sure what has happened but I am unable to find any Customer Care Number of Adobe. Can anyone please help. Its Urgent. I use MAC.

Moving this discussion to the Adobe Creative Cloud forum.
Abhishek_zico you should be able to contact our support team at Contact Customer Care. You will want to work directly with our support team regarding the status of your subscription.

How can I cancel this membership??

I just started working for a company that has a ton of automated credit card payments for services they don't use any more. Adobe Creative Cloud single-app for Illustrator is one of them, and I can't find anywhere in the company's account page that lets me cancel, nor can I find a phone number or place to contact customer support. The only option I was given to contact Adobe was this forum. Please help.

Yes, I had a hard time as well with canceling my old Creative Cloud account. It will depend if you pay an annual rate or a month to month rate. Check out this link Cancel your membership or subscription | Creative Cloud and this second link should be direct to cancel your account once logged into Adobe Creative Cloud Contact Customer Care , let me know if this helps!

Have questions about your Creative Cloud or Subscription Membership?

You can find answers to several questions regarding membership to our subscription services. Please see Membership troubleshooting | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html for additional information. You can find information on such topics as:
I need help completeing my new purchase or upgrade.
I want to change the credit card on my account.
I have a question about my membership price or statement charges.
I want to change my membership: upgrade, renew, or restart.
I want to cancel my membership.
How do I access my account information or change update notifications?

Branching to new discussion.
Christym16625842 you are welcome to utilize the process listed in Creative Cloud Help | Install, update, or uninstall apps to install and evaluate the applications included with a Creative Cloud Membership. The software is fully supported on recent Mac computers. You can find the system requirements for the Creative Cloud at System requirements | Creative Cloud.

Or some reason everytime i got to my membership for pet insurance it says wrong password the i go back to IE 11 and it lets me sign in with the same password...

for some reason everytime i got to my membership for pet insurance it says wrong password then i go back to IE 11 and it lets me sign in with the same password...What gives..do I have to have 8 different browsers to get into certain accounts...lol...help

Hi vikadelic,
Do you store your passwords in the browser? If so, you may want to update them to make sure that they are trying to login with the right credentials: [[Password manager - Remember, delete and change saved passwords in Firefox]]
If that is not the case, it may be an old stored cookie: [[Delete cookies to remove the information websites have stored on your computer]]

Two New Membership Questions

I am coming to Photoshop from another editing program and face a bit of a learning curve.
Two questions.
Because of the learning curve, I am interested in starting with just a subscription to photoshop . Is the single subscription for Photoshop ($19.99 per month version with a contract), for Photoshop or Photshop Extended?
Second, will it be possible to upgrade mid contract from just photoshop to the full Master Collection, either ending or converting the original contract without having to pay both at once (similar to the way you can with cell phones)?
Thanks for your time

Your best bet would be to contact Adobe Customer Service with your questions. There are several FAQs online which may help you. In this one http://www.adobe.com/products/creativesuite/faq.html I found the following:
If I decide I would like to upgrade to Adobe Creative Cloud rather than continue to subscribe to an individual CS6 application, how do I do that?
You can upgrade your subscription to a Creative Cloud membership by logging in to www.creativecloud.com, going to the My Account page, and simply walking through the steps to upgrade. You will be given a partial refund on the remaining amount due on your existing subscription.
Good luck!

I just finished the 30 day trial and bought the monthly student membership but my programs are not updating and it still wont let me use them. How do I fix this?

Hi there,
I just finished with my 30 day trial and then purchased the monthly student membership. My payment went through but I am still not able to open my apps for creative cloud. I really need this fixed as I am in the middle of doing a school project. If anyone can help that would be great!
Thank you,
Kayla

Hi Kayla, Kindly try to sign out and sigin back in to Creative Cloud. Please follow the below mentioned link for more info and troubleshooting further.
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Thanks,
Atul Saini

Membership

Similar Messages

Maybe you are looking for