Memberships Cloud

I have been a member of Creative Cloud for a while but my CS has not been upgrades as I though it would. It is still CS 5.5. Therefore I tried to upgrade the programs last night by signing up for the new Creative Cloud membership. I have now downloaded what seems to be new versions of the programs - but don´t need two memberships! What do I do?
And why hasn´t The first Cloud membership upgraded the programs to newest versions as I thought i would?

Inger are you indicating that you have a single application subscription in addition to a newly subscribed full Creative Cloud Membership? You can verify your current subscriptions under you account at http://www.adobe.com/. You can find more details at http://forums.adobe.com/thread/1146459.

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Photoshop CC, Flash CC, After Effects CC, Dreamweaver CC all Closes right after opening????

I have tried everything on the forums, but every time i open Photoshop, Dreamweaver, flash, after effects all with CC paid membership closes right after opening them. I have read the forums searched in the internet, update and downgrade the drivers on graphic card, sign in and out the adobe creative cloud, The one thing i notices is that when i open Photoshop in the notifications on my windows, it appears in the notifications that i register my product on adobe with ID but i have entered my Id with billing information an all when i click to continue it goes sign in then back to the address??. And in my products shows i have membership cloud, don't know what to do anymore! I have even uninstall the program and clean everything with adobe cleaning tool. I don't Know what to do!!!

Have you found a solution, I am having same problem

CS6 trial downloads still available?

Can I still download/install a trial version of say Photoshop CS6 without joining creative cloud? If so does anyone have a link and know if they will install without joining CC. My goal is to evaluate each program for 30 days each, I was under the impression that if I join free cloud membership I can get 30day trials of all CC programs and try them out separately as time permits, but apparently with cloud that means more like only a 30 day evaluation period of all apps simultaneously, according to 3 different chat adobe reps. Anybody know if the trials for CS 6 are any different and still available. Or if the rep is mistaken (from your experience with free membership cloud free trials) in regards to having 30 days to evaluate all programs at once? I am afraid to install/test one software in CC as that will mean I will have to get started on evaluating all softwares at once.

Hi Steve,
Great idea—Thanks for helping fill in the blanks for anyone looking for the same information And once again, infinite thank yous for answering so many questions thoroughly and accurately.
Best Wishes,
-ailed.
SG... wrote:
Hi Ailedg,
In case others find this thread seeking the same information, I'm adding details I already covered in other posts.
The CS6 Trials (same as regular full intaller) can be found here:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-download s.html
The installer will give the option to run as a Trial license or a purchased license.
As far as CC membership, registering, even for the Free plan, will have no bearing on the 30 day evaluation period for any of the individual applications. Each application will start the 30 day period after the first launch and explicit action of click ing a button to start Trial.
regards,
steve

Adobe Cloud membership - I am stuck in the loop of Licensing VERY Frustrating!!!

I have an Adobe Cloud membership - I am stuck in the loop of Licensing as well VERY Frustrating - I have a project due and have been troubleshooting for days -
Un Installing - Re installing - NIGHTMARE - Please someone help me!!! Thanks in advance -

What happens when you enter your Adobe ID tied to your subscription?

Is Adobe Bridge included in my creative cloud membership?

Is Adobe Bridge included in my creative cloud membership?

Bridge CC included with, photoshop single App subscription, Photoshop Photography offer and Creative Cloud full Applications membership.
if you are having any of those subscription, then you can access Bridge CC Also.

Forced to buy entire Creative Cloud monthly membership

here is a transcript of a conversation I had with the adobe sales team today – surely we are not alone in thinking that this is unacceptable?
You are now chatting with 'Vani'
Vani: Hello! Welcome to Adobe Customer Service.
Suzi: Hi
Vani: Hi Suzi
Suzi: I spoke with your colleague earlier who tried to transfer me to sales but I got disconnected This is what I need a quote on for aAdobe Cloud: we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well.
Vani: Thank you for the information, I will be more than happy to help you.
Vani: I understand that you need assistance on purchase, am I correct?
Suzi: can you transfer me to sales or provide me with a valid email address that I can contact someone in sales who could provide me with a quote please as I am going round in circles on the website.
Vani: Sure, just to confirm, would you like to purchase creative cloud?
Suzi: I want to get a quote for our team before purchasing â€“Â like I said we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well. So I need to see if it is possible to tailor the creative cloud purchase to suit our needs.
Vani: Thank you, please stay online, I am transferring the chat to sales team.
Suzi: OK
Please wait while I transfer you to an operator at Adobe Sales.
You are now chatting with 'Preston' at Adobe Sales.
Preston: Hi, may I have your first name please?
Suzi: Hi Preston we got cut off earlier as I was busy for just a few mins
Suzi: Suzi
Preston: Hello Suzi
Suzi: Hi
Preston: Greetings!
Preston: How can I assist you in purchasing Adobe Products today?
Suzi: I want to get a quote for our team before purchasing. We have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well. So I need to see if it is possible to tailor the creative cloud monthly purchase to suit our needs.
Preston: Suzi, based on what you have mentioned regarding your team, I highly recommend that you purchase the Cloud team where you will have access to all the latest versions of Adobe software.
Preston: Creative Cloud for Teams is a new offering for groups and organizations who want to easily manage volume purchases of Creative Cloud licenses for multiple seats or users.
Suzi: We don't need all of the applications for our team! only 1 seat needs the web applications. Can we just have the equivelent of design standard for 8 seats and the equivelent of design premium for 1?
Preston: The Design Standard CS6 will at just £1238.40 per copy and the Design & Web Premium CS6 will cost you £1810.80.
Preston: cost*
Suzi: Yes but thats only CS6 what happens after that???
Preston: We plan to sell CS6 for use on supported platforms indefinitely. Adobe will continue to make Creative Suite 6 available as a perpetual software license, and will provide bug fixes and security updates as necessary.
Suzi: Are you telling me that CC only ships as Adobe CLoud monthly for all applications – in affect forcing us to have all of the applications at an expensive monthly fee whan we don't need them all???
Preston: Our vision for Creative Cloud is beyond just offering our creative applications for download. We're building a platform that lets you work when and where you want, and makes the community a key part of the creative process.
Preston: Enabling cloud-based workflows is a main area of focus for this and future releases, with the goal of making it easier to work across multiple machines and devices, as well as allowing collaboration and discovery within the creative community.
Suzi: You're not answering my question directly Preston – does this mean that in the future its all apps or nothing on the cloud based membership?
Suzi: its a very expensive monthly fee for Creative Cloud snd i'm sure our company will not be alone in requsting only the applications it needs and so therefore hopefully reducing the monthly cost per seat?
Preston: Well since you don't want to use the Cloud based software then you can purchase the CS6 full version which is available online now.
Suzi: and then what!?
Suzi: we don't want to be left behind but we shouldn't be forced to pay membership for certain apps that we simply won't use!?
Preston: I really understand your concern however it is not in our hand as we are only a sales representatives here.
Suzi: So lets be clear hear then We either take ful lmembership and a whole load of apps that we will never use or we are stuck with CS6 and thats the only options?
Suzi: Is there anyone at Adobe that we can voice our concerns with about this please?
Suzi: hello?
Suzi: Are you there?
Preston: Adobe plan to sell CS6 for use on supported platforms indefinitely. Adobe will continue to make Creative Suite 6 available as a perpetual software license.
Preston: Please click here to view more information.
Suzi: Yes but we want to have the latest versions of the Adobe DESIGN suite and it seems that unless we take all of the CLoud apps we won't be able to move forward – is that the case – please answer this directly please?
Suzi: I have read the info on CS6 that is not what i'm asking...
Preston: Yes, the upgrade path will be available only through Cloud now.
Preston: As CC will be replacing the CS version.
Suzi: But only if we take monthly subscription to all of the Creative Cloud applications right?
Preston: Yes, you are right, you need to upgrade to Creative Cloud to have the access to all the latest versions when Adobe releases it.
Suzi: That my friend is ridiculous profiteering by Adobe and I can't believe they are making us purchase membership for software we will not use. Is there someone at Adobe I can voice these concerns with please?
Your chat transcript will be sent to [email protected] at the end of your chat.
Suzi: Is there someone at Adobe I can voice these concerns with please? email adress would be appreciated.
Suzi: hello are you still there?
Preston: Suzi, I am sorry to tell you that we don't have the access to send you an email address however you can share with your feed back so that I provide it to them.
Thank you for chatting with us today.

Suzi I am afraid this is the way it is. All the Chat people seems as if they are still going to elementary school. The refuse to give a straight up direct answers until you have repeated yourself for the 20th time, and ready to bust a gut.
I had a similar experience myself just trying ask whether I could pay by direct deposit from my Bank so I wouldn't tie up a Credit card I could use for nothing else in Perpetuity. Plus the fact if you wish not to continue its one more PIA (Pain in the Backend) stop a Payment through a Credit card company You have to put the charges in dispute and its up to the CC company to decide if they (the company) keep you money or give it back. (I've went through that. the vendor is always in control.) With a Bank you tell vendor you no longer need service and, the Bank you no longer use service and they kill the auto Debt.
Its another way for companies to dig into your pockets even when you no longer need a service. I found out not by Adobe, but a Fellow forum user that dug a obscure document, I'm not sure adobe even knows about. I even asked if I could pre-pay for 12 month service because it's easier to come up with that than paying a Monthly charge. I received resounding. "NO!"
when we terminated the conversation When I said thank you for your time. I didn't so much as a Your Welcome. It was just BYE!
I can tell you you have no choice in the matter it’s the new Design /Web package or nothing I think you can DreamWeaver alone.
And they make no allowance to Non-Profits including Churches. They do claim they have an education Package.

Unable to install Creative Cloud on my Mac OSX Mavericks machine. Wish to cancel newly purchased monthly installment 1 year membership

Attempting to install CC on my Mac IOSX Mavericks. keep getting this message and have not been successful following the 'roundabout' install directions. not worth the effort
Photoshop: how to install
You are running an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms.

Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

How do I enter CS6 license key when Adobe Application Manager immediately tries to authenticate against my expired Creative Cloud membership?

I have CS6 Master Suite installed along side my now-expired Creative Cloud apps (I am evaluating whether to renew my subscription at this time). Both CS6 and Creative Cloud are currently unlicensed due to a snafu with my educational license, but I have a new CS6 license that I am trying to register CS6 with. However, upon launching any CS6 program, Adobe Application Manager then launches and tells me that my Creative Cloud membership is now expired. How/where to I enter my CS6 license key? I have already tried entering my new license on my Adobe account profile > “My products and services”, and reinstalled CS6 applications from my original disk image (MasterCollection_CS6_LS16.dmg).
Thanks in advance,
Liz

Figured this one out from another thread, after which I was able to sign in again with my Adobe ID and my software was ready to use:
Windows:
Delete these folders
SLStore from C:\ProgramData\Adobe
SLCache from C:\Program Files (x86)\Common Files\Adobe
OOBE from C:\Users\(Your Username)\AppData\Local\Adobe
Mac:
Delete SLStore and SLCache from /Library/Application Support/Adobe
Delete OOBE from ~/Library/Application Support/Adobe

Adobe cloud membership

Hi, I would like to pay an annual membership for adobe cloud and all its products. Will I be able to use the products on multiple machines or do I have to download the programs specifically on one?
Obviously I would like to develop on a powerful pc and perhaps a mac too and obviously my laptop. Oh and I live in Spain so I hope there is an option for me to change the language to English.
Oh - I would like CS6 not the new flash CC is there an option of version download?
Cheers

Hi, just found the info answered by Ned in another post:
http://forums.adobe.com/message/5440771

I am a Creative Cloud Member and have the Membership for one Year but in one month it syays expired

I am a Creative Cloud Member and have the Membership for one Year. It has been only one Month and the Plan says expired. I am not sure what has happened but I am unable to find any Customer Care Number of Adobe. Can anyone please help. Its Urgent. I use MAC.

Moving this discussion to the Adobe Creative Cloud forum.
Abhishek_zico you should be able to contact our support team at Contact Customer Care. You will want to work directly with our support team regarding the status of your subscription.

Have questions about your Creative Cloud or Subscription Membership?

You can find answers to several questions regarding membership to our subscription services. Please see Membership troubleshooting | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html for additional information. You can find information on such topics as:
I need help completeing my new purchase or upgrade.
I want to change the credit card on my account.
I have a question about my membership price or statement charges.
I want to change my membership: upgrade, renew, or restart.
I want to cancel my membership.
How do I access my account information or change update notifications?

Branching to new discussion.
Christym16625842 you are welcome to utilize the process listed in Creative Cloud Help | Install, update, or uninstall apps to install and evaluate the applications included with a Creative Cloud Membership. The software is fully supported on recent Mac computers. You can find the system requirements for the Creative Cloud at System requirements | Creative Cloud.

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.

I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.
I am getting very frustrated with this. When I try to install the Creative Cloud thing it asks me to pay even though it says try for free.

Hi Mirrormonolith,
Please try the following steps assuming its a MAC:
1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
Please let me know of that worked.
-Ankit

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

How can I switch my cloud membership to a different country?

Hello,
I started my cloud memebership in June 2012 in the UK (1 year contract) and moved now to Germany. Unfortunately I can't change the country infomation under “My Adobe“. Is there any other solution than cancelling my membership (which means I have to pay penalties because it runs less than 1 year), setting up a new account for Germany and buying a new membership?
Thank you

Hi John,
Please contact our customer service and explain what happened. They should be able to help you get things setup at the new address and waive the fees given the circumstances.
http://helpx.adobe.com/de/contact/
If you select Creative Cloud and then cancellation or refunds and the still need help button, it should allow you open a chat session with an agent.
-Dave

Creative Cloud Student, can I use one membership on my laptop and desktop (two machines)?

Hi,
I currently have a macbook and am subscribed to creative cloud (student). I am looking at buying a second machine (desktop) and want to know if I can use CC on two machines under my one membership? Obviously I am a single user and will not be using the two machines at the same time.
Thanks

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time

Memberships Cloud

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