Memory Dump Analysus

Hi,
I am attaching memory.dmp file could any one help me to find culpret which causing this issue.
I have already tried to find out but no luck.
complete memory.dump file attached on sky drive
https://onedrive.live.com/redir?resid=31AB871D03D4F4C7%21177
thanks in advance.
Regards, Triyambak

Hi,
Please understand in this forum, we do not provide debugging support. If you would like to perform debugging, please contact Microsoft Customer Support Service (CSS).
To obtain the phone numbers for specific technology request, please refer to the website listed below:
http://support.microsoft.com/contactus/?ws=support&ln=en-us
Regards.
Vivian Wang

Similar Messages

IPOD causes "Blue Screen of Death" with physical memory dump

Plugged in the IPOD into USB port on computer. It shows "found USB device" and then 5-10 seconds later I get the blue screen of death and a notification that there is a driver error and a physical memory dump as occurred.
Spent two hours with Apple people and Dell people this morning and nothing. I have updated drivers, flashed my bios, uninstalled and then reinstalled the latest version of Itunes.
Any help would be greatly appreciated.

what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
if the blue screen mentions a specific file, let us know what that is called too. (exact spelling, please.)
here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
if you're just seeing a flash of a blue screen, we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

Blue Screen re: Physicial Memory Dump on HP Pavilion DV6-3210-US

Hello. I am running Windows 7 and recently have been getting this bright blue screen with a ton a words on it but I can only pick out CRASH DUMP and PHYSICAL MEMORY DUMP from this before it just disappears. In a couple of cases it tried to run a service repair and didn't let me choose to run in anything but safe mode. It has also let me choose what mode to run.
I took it to a computer repair company and they put a new hard drive on my computer, tuned it up and sent me on my way. I've had it back 2 days and I just got the error again. I have a 30 day guarantee on my repair and probably should take it back but they didn't fix it the first time. I don't think they knew what this was and went for what they knew they could do easily.
What do I do?

Hello SandykUtah.
The two most common causes of blue screen errors are problems with either the hard drive or the memory. Your notebook has diagnostics for both of these pieces of hardware. I suggest running them both in addition to the advice suggested above by maxpower757.
This document covers running the hard drive test. Simply repeat the process and select "memory test" to run the RAM test.
Make sure to post the results. I hope you have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

Windows 7 - Memory Dump problem ! Blue screen of death !! HELP

Hey guys,
I have an iMac 27 inch 2011 running Windows 7 home premium 64bit using bootcamp. My computer specs are
I Mac OSX 10.7
CPU - Intel i7 3.4 ghz quad core
RAM - (16 gb )
VIDEO - ATI Radeon HD 2 GB
I installed windows 7 on my imac using bootcamp today. It was working fine until i started installing things and i ran into the blue screen of death saying Memory dump. This message only shows for about 2 seconds and then restarts my computer. It randomly happens, such as internet explorer or just on my homescreen.
Thanks in advance for you help.
Thank you

To locate any of the forums click the Apple Support Communities link in the upper left of this page, then type in the first word of what you're looking for.
As for returning the machine no, I suspect you just have an installation problem. Macs run MS Windows in Boot Camp better than most dedicated Windows boxes.

Blue screen hard disk dump AND memory dump

I sent my toshiba satellite a215-s4767 to the repair depot for a screen replacement and since i got it back i have had 2 blue screen memory dumps and 1 hard disk dump blue screen(that was last night). I got it back on christmas eve so ive had it back for 2 weeks.

Please take a look at this document USB 3.0 Blue Screen Document. Verify your USB 3.0 chipset is the same as described in the document and if it is the same download the fix from Intel.
Best regards,
I am an HP employee

HP Pavilion dv6 Vista Recovery - Physical memory dump w/ error code 0x000000F4 (and others)

Hello Everyone,
This is my first time posting in the forums so I hope that I have chosen the appropriate area and will do my best to be brief but informative.
Computer: HP Pavilion dv6000
Operating System: Windows Vista.
For the past 6-8 months it has been unable to perform Windows Update citing that the most likely reason was a virus. I have tried numerous trouble shooting options when it was recommended that I perform a chkdsk. After initiating a chkdsk in Command Prompt, my computer restarted and had a black screen with no cursor. After watching this for 2 hours and realizing that none of the usual chkdsk progress or text was coming up I made the decision to force shut down.
When I rebooted, I was told to enter system recovery which I did and completed a system recovery from the hard drive. After the system recovery finished and the laptop restarted, I experience a Blue Screen of Death due to a physical memory dump. The error codes are STOP: 0x000000F4 (0x0000000000000003, 0xFFFFFA8006671040, 0xFFFFFA8006671278, 0xFFFFF80001D01DA0).
I am not able to boot in safe mode. In the start up repair, I am able to enter command prompt from which I started chkdsk again. Both chkdsk f/ and chkdsk r/ passed with no errors. Additionally, the computer passed both UEFI Hard Drive and Memory tests. I have system recovery CDs for the computer but they fail at 78% completion.
Please let me know if you have any questions or require anymore information. I would appreciate any and all advice!
Thank you!
This question was solved.
View Solution.

Hello @GraydonS,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how there is an error message being displayed on your notebook, being a Blue Screen of Death (BSOD), and I would be happy to assist you in this matter!
Since you are having recovery issues with your system, I recommend following this document on Troubleshooting System Recovery Problems (Windows Vista). This should help you to successfully recover your Operating System.
If the issue persists, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Windows 2003 Memory Dump - Bug check Analysis attached

Hi all
I recently have had a Windows 2003 Standard with SP2 server crash with a memory dump
I have used WinDBG to read the file and output below
can anyone shed any light on the faults, or point me in the right direction?
*                        Bugcheck Analysis
KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8081c630, The address that the exception occurred at
Arg3: b7487c30, Trap Frame
Arg4: 00000000
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!IoGetAttachedDevice+c
8081c630 8b4810          mov     ecx,dword ptr [eax+10h]
TRAP_FRAME: b7487c30 -- (.trap 0xffffffffb7487c30)
ErrCode = 00000000
eax=000007f6 ebx=85e76068 ecx=000007f6 edx=00000000 esi=85e76068 edi=89d42020
eip=8081c630 esp=b7487ca4 ebp=b7487ca4 iopl=0         nv up ei pl nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000             efl=00010206
nt!IoGetAttachedDevice+0xc:
8081c630 8b4810          mov     ecx,dword ptr [eax+10h] ds:0023:00000806=????????
Resetting default scope
DEFAULT_BUCKET_ID: DRIVER_FAULT
BUGCHECK_STR: 0x8E
PROCESS_NAME: DocTransport.ex
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) x86fre
LAST_CONTROL_TRANSFER: from 8082db20 to 80827f7d
STACK_TEXT:
b74877fc 8082db20 0000008e c0000005 8081c630 nt!KeBugCheckEx+0x1b
b7487bc0 8088c12a b7487bdc 00000000 b7487c30 nt!KiDispatchException+0x3a2
b7487c28 8088c0de b7487ca4 8081c630 badb0d00 nt!CommonDispatchException+0x4a
b7487ca4 8081c7e1 89d42020 b7487d64 00000000 nt!KiExceptionExit+0x186
b7487cb8 808f44c7 85e76068 b7487d64 08a9ea50 nt!IoGetRelatedDeviceObject+0x63
b7487d38 8088b658 00001e20 00000000 00000000 nt!NtReadFile+0x55
b7487d38 7c82845c 00001e20 00000000 00000000 nt!KiSystemServicePostCall
WARNING: Frame IP not in any known module. Following frames may be wrong.
08a9ea8c 00000000 00000000 00000000 00000000 0x7c82845c
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!IoGetAttachedDevice+c
8081c630 8b4810          mov     ecx,dword ptr [eax+10h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!IoGetAttachedDevice+c
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrpamp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 51d4c567
IMAGE_VERSION: 5.2.3790.5190
FAILURE_BUCKET_ID: 0x8E_nt!IoGetAttachedDevice+c
BUCKET_ID: 0x8E_nt!IoGetAttachedDevice+c
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x8e_nt!iogetattacheddevice+c
FAILURE_ID_HASH: {22c1c728-5bf3-efb9-fff4-40d5ae0d47e2}
Followup: MachineOwner

Hi,
For Bug Check 0x8E, it
indicates that a kernel-mode application generated an exception that the error handler did not catch. For more details, please refer to following article and check if can help you.
Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
Did you remember that which operation (or any change) you do before this issue occurred? Or just the server
crashed suddenly?
Please check if all necessary updates were installed and drivers were updated.
à
PROCESS_NAME:
DocTransport.exe
Did you install any third-party application on the server? Please
perform a clean boot and monitor the result.
By the way, as you know, troubleshoot this kind of kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. However, it is not
effective for us to debug the crash dump file here in the forum. If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu

Database memory dump (please help!!!!!).

Hello people,
I have a big problem with one of the database of my company, it seems that is a memory fail when try to allocate space or something, i search the Metalink looking for a solution but, I really don´t know what is the real problem of this memory dump, in the alert log that post down shows error in the TRC file, but there only shows the dump memory not the cause of this, we have big datafiles with a lot of data, I dont know if this is because the DBF files contain too much data or what..... the ORA-07445 seems that is a very generic error, and I dont have any tips to search the original error.
Can be this error because the server don´t have big resources?, the configuration of the server are:
XEON 1 core 4 cpu´s
4gb ram
1TB hard disk
Windows 2003 standard edition
Oracle 10g 10.2.0.1 standard edition.
All in 32bits, ¿do you recommend migrating to 64bits for the 2gb memory limit of users in W2003?
¿The big datafiles and big tablespaces can be an issue for this memory dump? ¿Oracle 11g manages better big files that Oracle10g?
Please if your need any more info of configuration or something, please tellme.
Thanks for all your answers.
ALERT.LOG
Mon May 31 11:44:15 2010
Errors in file e:\oracle\product\10.2.0\admin\udump\orcl_ora_1620.trc:
ORA-07445: se ha encontrado una excepción: volcado de memoria [ACCESS_VIOLATION] [_kglrfcl+313] [PC:0x603F7EE5] [ADDR:0x4] [UNABLE_TO_WRITE] []
Mon May 31 11:44:19 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_pmon_2104.trc:
ORA-00600: internal error code, arguments: [1100], [0x4FCCB9FC], [0x4A54A8EC], [], [], [], [], []
Mon May 31 11:44:20 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_pmon_2104.trc:
ORA-00600: internal error code, arguments: [1100], [0x4FCCB9FC], [0x4A54A8EC], [], [], [], [], []
Mon May 31 11:44:20 2010
PMON: terminating instance due to error 472
Mon May 31 11:44:22 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_psp0_3604.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:22 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_j000_3844.trc:
ORA-00472: proceso PMON terminado con error
Mon May 31 11:44:22 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_mman_3760.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:23 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_lgwr_360.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:23 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_ckpt_2112.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:24 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_q001_952.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:24 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_dbw0_1444.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:26 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_reco_1256.trc:
ORA-00472: PMON process terminated with error
Mon May 31 11:44:26 2010
Errors in file e:\oracle\product\10.2.0\admin\bdump\orcl_smon_2504.trc:
ORA-00472: PMON process terminated with error
Instance terminated by PMON, pid = 2104

I have tracked the SQL that hangs up the database but is a SQL that works always not only once, but there is something that when the database is with too many resources this crash the DB and not always is the same SQL. I have searched any tip or solution on the metalink but nothing is like this error.
I don´t know if anyone can help me with this... I have open an request via Metalink but i dont know if going to be any solution to this error.
Thanks anyway.

Several LR3 issues - Crashes, memory dumps, and other oddities

I recently built a new PC dedicated to my photo work.
i7 2600k, 16gb DDR 3 ripjaws, 128GB crucial m4 SSD, (2) x 1TB 7200 HDDs (mirrored), Sapphire Radeon HD 5570.
The first month or so of use LR worked great. However, recently I have been getting several errors and oddities.
1) Randomly closes. I can restart it without a problem and pick back up where I left off. There are not warnings or signs that it is about to close.. it just does.
2) "Unexpected end of file". Unable to edit photo. Preview does show, however. I have never seen this error before on other machines.
3) Memory dumps. I assume this is related to LR3 as that is the only program I am actively using when it happens (Chome is always open as well, however) I will have the dump files examined to know for sure.
4) Something new that just started today. In the preview bar on the bottom, as I scroll through the photos I see the previews of other photos.. some photos from other folders I took weeks or months ago. When I hover over the image it changes to what it should be. I am seeing 2 instances of this. 1 with a photo from this particular shoot and one from one I did over a month ago. Everything I scroll back and forth (rapidly or not) as the previews load it loads the wrong files first, multiple times (around 8 or 9 in a row) and then they slowly change to what it should be.
I am not sure if I am properly describing this error but it is really weird.
Also, this seems to only happen on the images off a CF card. I was borrowing a friends D200 as a 2nd body for a party. When I scroll through the images off my SD card I do not see the issue appear. When I get to the CF portion of the folder is when I see the problem....
I just updated LR today but these issues occured prior to the update and still exist afterwards.
Do I need to do a fresh install of LR?
What precautions do I need to take in doing so to insure my catalogue stays intact?
Thanks for your help.

I am still having issues.
The crash dumps are far less frequent now. I think it may have been a catalogue issue maybe? I started a new one and things were better.
However, I am consistantly getting the "Lightroom has stopped working" and it closes down..... repeatedly. Very Very annoying.
It is not a major issue to just restart Lightroom, esp since it is on an SSD, it pops right back up instantly.
All of my files are on the HDD, however, not the SSD.
I had reinstalled LR3 once before which did not help. Any other suggestinos?
I can't imagine a reinstall of Windows would do anything for me. I have no issues with anything other than LR.
Could my video card be playing a role in the errors? I do notice weird random artifacts in my images sometimes when I add a brush stroke, or clone something out. Or sometimes just simply zooming in will great these weird multicolored lines in the image. Zooming out makes it go away. It is random when it shows up and often times closing and reopening LR will make it go away. So these are not permanent artifacts in the image unless I export the file with them showing. This leads me to think maybe the video card is having some issues. All drivers are up to date. It is not a high end card. Based on all my research when buidling this machine, a basic video card is all that is needed as RL is CPU and memory intensive, which is where I put most of my $. (i7 2600k and 16GB DDR3)

Physical Memory Dump in Windows 7

I bought my computer a little over a year ago, an HP Pavillion 6313w, at Wal-Mart. Up until the past week, I started receiving an error when completing a full scan using the Mcafee program that came with Verizon Internet Security Suite about dumping physical memory. A blue screen comes on, it completes the memory dump, and then restarts my computer. It'll ask how I want to start Windows and I'll check normally. It restarts and everything's fine again. No files are lost or anything. I just notice this whenever I complete a full anti-virus scan. I contacted Verizon via Live Chat and was told that my system is corrupt and would need to contact my system vendor. My computer is now out of warranty as of this past March. Is there any way to fix this problem without going through too much trouble or too much expense? One thing I have not done is back up my files and it shows one important message at the bottom. I'm not sure if this is related to a hardware problem. I did recently have some Windows updates completed. I complete a system restore back to about a month ago, but this did not resolve the issue. Any help would be much appreciated.

Sorry for not having gotten back to you sooner. I did recently follow the directions that you outlined for me and the issue has not come back after I did a full scan on McAfee. Hopefully that is what was needed to correct the problem. Thank you again for all of your help.

Memory dump in virtual machine

One of our VMs is restarting frequently and is using a Windows Server 2012 R2.
From the screenshot it have memory dump.
Is this a hardware related issue even though it happened on a virtual environment?
Will we be able to get cause of error if we try using any memory checking tools on the virtual environment? or should it be done on the ESXI host level (physical server)?
Thanks!

Good day.
Please provide more info. What version of ESXi you are using?
Are there any errors in windows (guest) system logs? For example if you are running ESXi 5.0 and Windows 2012R2 as guest you could get bsod with 0x00000109 error The Ultimate SysAdmin Fanboy: Resolve bugcheck 0x00000109 CRITICAL_STRUCTURE_CORRUPTION on Windows Server 2012 running i…

Memory dump in contract data load

Hi,
e are doing CRM service contract data load from flat file to CRM using
BAPI_BUSPROCESSND_CREATEMULTI and it is giving ABAP memory dump.Please
see attached file for more details about dump.
Following steps we are doing.
1.Call following functional modules in loop to create service contract.
2. call
call function 'BAPI_BUSPROCESSND_CREATEMULTI'
    tables
      header          = lt_header
      item            = lt_item
      sales           = lt_sales
      partner         = lt_partner
      appointment     = lt_appointment
      status          = lt_status
      input_fields    = lt_input_fields
      created_process = lt_created_process
      return          = lt_return
      scheduleline    = lt_scheduleline
      pricing         = lt_pricing
      billing         = lt_billing
      objects         = lt_objects
      condition_create = lt_condition_create
     billplan        = lt_billplan
     billplan_date   = lt_billplan_date
       cancel          = lt_cancel
      document_flow   = lt_docflow.
2.call
      call function 'CRM_ORDER_SAVE'
    exporting
      it_objects_to_save = lt_objects_to_save
      iv_no_bdoc_send    = 'X'
    exceptions
      document_not_saved = 1
      others             = 2.
3. call
          call function 'BAPI_TRANSACTION_COMMIT'
    exporting
      wait = 'X'.
4.call
           call function 'CRM_ORDER_INITIALIZE'
    exporting
      it_guids_to_init           = lt_guid_16
      iv_initialize_whole_buffer = 'X'
      iv_init_frame_log          = 'X'
    exceptions
      error_occurred             = 1
      others                     = 2.
5.close the loop.
Though we are every time calling 'CRM_ORDER_INITIALIZE' it's still
giving following dump. Looks like 'CRM_ORDER_INITIALIZE' is not
initializing the memory.
Dump details
STORAGE_PARAMETERS_WRONG_SET
&INCLUDE INCL_INSTALLATION_ERROR
What happened?
The current program had to be terminated because of an
error when installing the R/3 System.
The program had already requested 256701152 bytes from the operating
system with 'malloc' when the operating system reported after a
further memory request that there was no more memory space
available.
Could you please suggest how to clear the memory?
-Kavitha

Hi Kavitha,
What are the approx. number of records you are trying to Populate? You can follow the below given sequence for loading the data.
1. call function 'BAPI_BUSPROCESSND_CREATEMULTI'
2. CALL FUNCTION 'BAPI_BUSPROCESSND_SAVE'
Example:
call function 'BAPI_BUSPROCESSND_SAVE'
      EXPORTING
        update_task_local = false
        save_frame_log    = true
     IMPORTING
      log_handle        = lv_loghandle
      TABLES
        objects_to_save   = lt_objects_to_save
        saved_objects     = lt_saved_objects
        return            = lt_return.
3.   CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
i think this would work without problem. Let me know whether you still get ABAP Dump.
Regards
Abinash

No memory dump files after BSOD

Hi. I'm experiencing BSOD problem for quite a long time. I really don't know anymore what could be the cause of this problem and i desperately need help about it. I don't know much about this, but I've been told to upload memory dump file so that experts
may determent what is the cause of my problem. But that is where another problem is. I'm not getting any new memory dump files after my PC crashes. It just stopped ''appearing''. I did everything on this site to enable mini dumps:
http://www.carrona.org/setmini.html
But I'm still not getting them... What should i do? Please help me.

1. Start > type
%systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.
2. Windows key +
Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.
3. Windows key +
Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.
Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.
4. Double check
that the WERS is ENABLED:
Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it
and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Memory dump file

how do u fix the blue screen memory dump files i can only use the laptop on safe mode why what is causing this

try to call toshiba tech support. its possible you need to send the laptop for a replacement memory chip.

Reading Memory Dump for 8.1

Can someone help me read a memory dump resulting from Event ID 1001 The computer has rebooted from a bugcheck

Hi,
Please upload the dump file to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply for our research.
You can also try it yourself by using Windbg tool:
How to read the small memory dump file that is created by Windows if a crash occurs
http://support.microsoft.com/kb/315263
Analyzing a User-Mode Dump File with WinDbg
http://msdn.microsoft.com/en-us/library/windows/hardware/ff538058(v=vs.85).aspx
Kate Li
TechNet Community Support

Memory Dump Analysus

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