Memory error when selecting a network printer in print dialogue

Hello,
I have the following situation:
Adobe Acrobat 9.0 was installed with a 30-days trial together with Adobe Reader 9.1.3
Worked perfectly
I uninstalled the trial and got Adobe Acrobat Pro 9.0 installed.
From this point on, whenever I open the print dialogue and select a network printer, the application crashes with an memory violation
The instruction at x referenced at y. The memory could not be read.
This happens in Acrobat Pro as well as Adobe Reader.
If the trial worked and the Pro does not, do I have to clean the system somehow before installing the full version?
Thank you

Hi JeffWilko,
What is your current situation?
To receive better analyzation, please provide more details?
1. Could you explain a bit about the sentence ‘installing multiple printers from the portal’ ?
2. Check the event viewer and share us the related error log.
Please take the following steps for troubleshooting:
1. Ping the printers
2. Check if there are network firewall to block the access
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

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0x6ef0000 - 0x6ef2fff +com.hp.setuploadwifi (2.1.2 - 2.1.2) /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/Plugins/Setup_LoadWiFi.plugin/Contents/MacOS/Setup_LoadWiFi
0x6ef8000 - 0x6efafff +com.hp.setupwidgets (2.1.2 - 2.1.2) /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/Plugins/Setup_Widgets.plugin/Contents/MacOS/Setup_Widgets
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 48576
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=141.2M resident=35.0M(25%) swapped_out_or_unallocated=106.1M(75%)
Writable regions: Total=72.9M written=4876K(7%) resident=8628K(12%) swapped_out=8K(0%) unallocated=64.5M(88%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1800K
CG image 236K
CG raster data 24K
CG shared images 180K
Image IO 912K
Kernel Alloc Once 4K
MALLOC 42.4M
MALLOC (admin) 48K
Memory Tag 242 12K
Stack 67.2M
VM_ALLOCATE 16.5M
__DATA 14.1M
__IMAGE 528K
__IMPORT 44K
__LINKEDIT 43.7M
__OBJC 1956K
__PAGEZERO 4K
__TEXT 97.4M
__UNICODE 544K
mapped file 154.4M
shared memory 4K
=========== =======
TOTAL 441.9M
This question was solved.
View Solution.

Hi leslievilla,
There is no full feature software and driver available from HP, but the OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU).
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
This explains the issue you are having with the Printer Assistant. That program, and any other HP Software for that printer that is on the computer was intended for an earlier version of the operating system not 10.9.
Is your printer currently on your home network? If not you will not be able to use the software to configure it and this model does not have a wireless setup wizard available from the front panel. Instead you will need to either connect a USB cable, or we can try a work around to get the printer on the network.
Please complete the steps below to rid the computer of the incompatible software.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
At this point you can connect a USB cable from the printer to the computer and you will be able to print and scan, or if the printer is already on your network you can add the printer to your System Preferences with these steps;
Please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can choose the printer driver instead of AirPrint
You can scan using one of the following methods;
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions or have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
If you want to use your printer wirelessly, you can use another computer with a compatible operating system to configure the printer onto your wireless network, if you have one, or you can message me back and let me know and we can look at the work around as an option.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Memory error when selecting a network printer in print dialogue

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