Memory errors Illustrator CS2 on WinXP

When the students use the program they get these error messages:
we have Illustrator installed on student workstations in a lab. We get the following error messages
The operation could not complete because there isnt enough memory (RAM) available. (this message occurs when opening the program.
Insufficient memory was available to complete the operation. (this message occurs when trying to place a rastor image on the artboard while using the program)
However, I can log on to the same computer and load graphics fine under my profile with Administrator rights and get no error message at all. Short of giving students admin rights, is there anything else I can do? I really need this issue resolved. Thanks.

I've just done almost exactly this. Moved to a brand new imac runnning Leopard, (but I've got the newer model imac - 4Gb, 2.93 Ghz 10.5.6) and not yet bought CS4.
I installed both Illustrator and Photoshop CS2 from the disc (migrating didn't work, suprise suprise so I just wiped everything off and started with a clean install) but both still refused to start until I'd repaired permissions. After I did that it worked fine.
Even using Rosetta, Photoshop CS2 seems to be faster than on the G5 imac I've just replaced (especially using an external firewire 800 drive as a scratch disc). And no apparent bugs so far.

Similar Messages

Can anyone help with an out of memory error on CS2?

Hello,
I have been battling with an out of memory error on a dell laptop running 2gb of ram. I have had no prior issues with this laptop running CS2 until last week when I started getting the out of memory errors. I have seen several articles about this occuring on later versions of illustrator. Just prior to this issue appearing I had to delete and rebuild the main user profile on the computer due to it consistently logging into a temporary account.
Once the new profile was established and all user documents and profile settings were transferred back into it, this problem started showing up. The error occurs when clicking on files listed as Illustrator files, and when opening the illustrator suite. Once I click on the out of memory error it still continues to load illustrator. The files are located on a server and not on the remote computer. I have tried to copy the files to the local hard drive with the same result when I try to open them. I also tried to change the extension to .pdf and got no further. I tried to open a file and recreate the work and all I got was the black outline of the fonts. none of the other artwork appeared. once rebuilt, when trying to save, It gives the out of memory error and does not save the file.
Illustrator was installed on another dell laptop, same model, etc and works fine. no problem accessing network files. I just attempted to use Illustrator from the admin profile on the machine in question and it works fine and lightening fast. Just not from the new rebuilt profile. I have tried to uninstall and reinstall the software. it has not helped. could there be stray configuration settings that we transfered over to the new profile that should not have been?
Any insights will be helpful.
Thank You,
Brad Yeutter

Here are some steps that could help you:
http://kb2.adobe.com/cps/320/320782.html
http://kb2.adobe.com/cps/401/kb401053.html
I hope this helps!

WinXP and Vista memory usage with Illustrator CS2 - is Vista winning?

Dear forum.
I have an AI-template file where I insert some very large PNG files into it, modifies the template a bit and then I print the the resulting document in PS-format. The PNG files may be as large as 100 MB (24-bits, approx. 100 mil. pixels in total). It appears that while a Vista-based machine has no problem loading one or even two copies of these huge files into memory, a WinXP-based machine can't even load a single file into memory. Instead, I a dialog box with the message: "Could not read the file because the plug-in could not understand this file". Is it really a faulty plug-in or is it just CS2's way of saying "not enough memory" in a quirky way?
All in all, I would like to hear whether someone has the same experience with Vista, ie. it seems to be better at memory management or better at allocating memory for Illustrator CS2, enabling it to load large PNG files.
The specifications of the WinXP-based machine:
Pentium 4 2.6 GHz
3 GB RAM
Virtual memory 4095 MB in a physically separate drive from the OS disk
All Visual Effects are turned off
Has Illustrator CS2, Adobe Acrobat 7 and Distiller installed (and a few auxilliary programs)
The specifications of the Vista-based machine:
Dell OptiPlex 740SF
AMD x2 5000 (2.6 GHHz)
2 GB RAM (667 MHz, 2 x 1 GB)
250 GB SATA disk
Windows Vista
Adobe Creative Suite 2 Standard + Adobe Creative Suite 3
Thanks!

Hi, everyone
I got a new t440p 20ANA00UHH (8GB RAM, win8 64bits) about one week ago. It works really well, but its memory usage confused me. In Task Manager, the "Performance" option shows memory is 68% (5.4G in use), but "Users" option shows memory usage 66% (1019.5M in use). Is that normal ? I just opened some websites and word files.

Illustrator cs2起動時の「Runtime error!」について

OS:WinXP
Illustrator CS2を利用しています。
昨日まで正常に起動していましたが、
本日より起動時に
「Runtime error!
Program: ...ratorCS2¥SupportFiles¥Contents¥Windows¥Illustrator.exe
This application has requested the runtime error to terminate it in an unusual way
Please contact the application's support team for more information.」
と表示されるようになり起動できなくなりました。
Illustratorを再インストールしましたが、
解決しません。
解決策をご教示いただければ幸いです。
よろしくお願いいたします。

「Illustrator.exe Runtime error」でネット検索すると、質問者は同じ日にYahoo知恵袋にも投稿したらしい（投稿文が同一）。
その日のうちに回答があり、その結果、アンインストール後に「C:¥Program Files...Illustratorのインストールされているフォルダを削除」で解決したとしている。
「解決済み」のアイコンも立っている。

Illustrator Memory Error

The following error occurs when logged into a domain account on a Windows XP workstation and open Illustrator....."The operation cannot complete because there isn't enough memory (RAM) available." I can open illustrator CS2 as an administrator or any local account. It seems to stop at pdfsuite.aip. If i answer ok it will continue to open but when launching a file the file is blank.
Any help would be appreciated.

The error suggests you have a problem with your Acrobat install and hence the shared PDF libraries (the plug-in only acts as a remote connector to some of those libraries). Maybe it got messed up with the latest 9.0.2 security patch? Therefore you should check and re-install Acrobat in Repair mode. This may help. If it doesn't, of course re-install AI. It's quite possible the update caused a version compatibility issue and re-installing the "old" files that come with CS2 will fix it...
Mylenium

Illustrator CS2 Memory Allocation Issue

I have a client who uses illustrator cs2 and whenever anyone uses illustrator to open enough files to cause illustrator.exe to consume 750mb of ram "through task manager" it says "An unknown error has occured"
Now i have tested this on around 6 different computers all with varying specs everyone with at least 2gb of ram and all core2duo or better and the problem is consistant across the board, i have searched through almost every google search possible relating to this issue with no avail, the issue does not persist in photoshop cs2 and you cannot directly allocate more ram to illustrator, i have also made changes to the page file making it up to 3 times as big as max memory. It seems to be some limitation of the memory that can be used by illustrator. Could anyone who has experienced such a problem or has illustrator and can try opening enough files to reach a peak of around 750mb mem use see if they experience the same issue.
The file sizes they are opening are only around 5mb but once opened consume around 300mb of mem. At this stage they dont want to upgrade to cs4 until there is some proof that this is indeed a limitation of cs2.
Any help would be much appreciated.
Cheers

Ok, Just because i have spent so much time researching this and it seems to be a recurring reported issue with abode users. I will attempt to summarise my findings and the resolution we used.
Firstly i would like to say that adobe has the worst call centre i have ever encountered with a 4 hour hold to speak to a SALES person before hanging up this occured between 12pm and 4pm aest on thursday 27/08/2009, I would never recommend calling adobe if your time is worth anything to you, because it is certainly worth nothing to adobe. *breath* I guess that can do this because they are the only feasable graphic solution available in their market segment, seems like microsoft of the graphic design world. Anyway, enough rant.
What i found was that adobe did not support working over a network share and went about fixing this issue a number of years ago, their solution which is more of a work around was to create version cue, So anyone who encounters constantly corrupt files while operating over a network must deploy and use version cue, the current supported version cs4 has numerous issues specifically with the check in and checkout procedure, the only way you can prevent data lose in the event of a windows crash (obviously a common occurance) is to checkin in your data regularly as saving will only keep a copy if adobe drive remains open, this results in numerous versions and kinda makes saving redundant as saving is only temporarily keeps your work for the session.
CS4 is much more stable and i have not encountered any issues with limitations of the ammount of virtual memory assigned i have had around 30 open at one time and no issues, overall a much better and more stable product that cs2, too bad they couldnt implement a better version control system, i am also very iffy about moving this data to another server.
Thanks to all who contributed and the assistance recieved by this community, way more helpful than adobe technical support.

Error al cargar illustrator cs2

Hola a todos.
Bueno les escribo para comentarles que estoy teniendo un problema al iniciar el illustrator cs2 en mi pc de trabajo(win xp pro, pentium D de 3.4 y 1 de ram)
Me da un mensaje al tratar de iniciar el AIcs2 y el mensaje que me da es el siguiente:
"could not complete the request operation"
"no podía completar la operación de petición" segun la traduccion,
la ventana con el mensaje me da la opcion a darle OK y luego se cierra el programa.
El error me lo da cuando tengo por ejemplo iniciado el corel, photoshop o cualquier otro programa abierto, a veces abre cuando tengo un programa abierto otras no, aunque antes no tenia ningun problema de este tipo.
A ver si me pueden ayudar con este detalle que lo tengo recien hace poco.
Gracias

Como solución provisional, lo puedes guardar como PDF, y luego desde cualquier Acrobat mandar a imprimir. Por cierto suele ser más rápido.
Seguramente el problema esté en Illustrator, a falta de más datos no me atrevo a aventurar la causa, o bien de la configuración de la impresora (aunque esto no es lo habitual. La impresora no será PostScript, verdad? Y la cantidad de memoria disponible no es muy holgada para muchas de las cosas que hacemos con Illustrator CS2.

Illustrator CS2 error message : Can't open the illustration : The illustration contains an incomplet

Hi,
I am getting this message once in a while in Illustrator CS2 :
Can't open the illustration : The illustration contains an incomplete or garbled object description.
Offending operator ''Bg''
Context :
357.2139 668.8398L
357.2139 669.8477L
161.228 669.8477L
Bb
1 (Unnamed gradient 1) 0 0 0 1 1 0 0 1 0 0 Bg
Is there something which is done wrong in illustrator to get this message ?
What can prevent this to happen, because unable to open the document, the document is blank when opened ?
Thanks in advance !

We have tried both saving the files on our company server and on our individual desktops - neither of which will open the files.
Fonts are ok - they are all created and saved in CS6.
Printers, I believe are all correctly set up.
We tried a complete reinstall on one PC - still running into the same random files ending up 'lost' with the same error message.
Originally, the cs6 design standards (6 licenses total) were loaded to the server/shared drive and then downloaded onto each PC from there - we believe this may have something to do with the corruption, but this problem has just begun within the last month and the programs were all downloaded over 6 months ago.

Runtime error when starting illustrator CS2

I have creative suite cs2 on my windows xp computer and illustrator has been acting kind of funky lately. Now Illustrator CS2 won't even start up. A Runtime error comes up. It says
Runtime Error!
Program: ...rator CS2\SupportFiles\contents\Windows\Illustrator.exe
"This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."
Any ideas or help would be greatly appreciated.
I try to use another user to login, and start the illustrator. It work.
so, i try to go to Documents and Settings and move my user folder to olduser folder.
and login to user, it will create a new user profile. I start the illustrator, it work. I need to copy back all my document file and email settings.
Beside this, any other way to solve this problem.

This is disgusting. I've pounded away for over 4 hours and I finally found a workaround. Here's the original post that had my answer:
http://www.adobeforums.com/webx/.3c05ac2f
The short of the story: if I put lightroom.exe into Windows XP compatibility mode" it will work. (To do that, for anyone else who comes across this, you just right-click your lightroom icon, click PROPERTIES, and go to the Compatibility tab and check the box next to "Run this program in compatibility mode for:" and select "Windows XP (Service Pack 2)")
I've loaded it up half a dozen times and it's still working perfectly as far as I can tell. Hopefully it won't hurt anything keeping it in that mode.
I'm glad this happened early enough into my trial that I'll have ample opportunity to see if it repeats itself. I'm not keen on sinking $300 into software that will give me ulcers as I troubleshoot problems like this.

Illustrator CS2 Run time error

i encountered error ..."Illustrator cs2\Support Files\Contents\Windows\Illustrator.exe . This application has requested the Runtime to terminate it in an unusual way.Please contact the application's support team for more information. "
i know this issue is not new but i have tried solutions found in this forum here but to no avail. For you information, I am using Window XP SP3 , Dual Core 3.0Ghz, 1GB RAM
Tried solutions:
1) Delete AIPref in c:\Documents & Settings\<User name>\Local Settings\Application Data\Adobe\Adobe Illustrator CS2 Settings ----> I just found this with local Admin login.Other user's login do not have this
folder (our pc running on domain)
( Suppose the path given in the solutions is in c:\Documents & Settings\<User name>\App Data\Adobe Illustrator CS2 Settings but mine is different )
2) Uninstall completely with all related folders cleared with RevoUninstaller and Reinstall back
3) Download adobe illustrator cs2 patches update and run but to no avail.
4) Thorough scan with AV and AntiMalware with zero detections found.
5) Using different login name, it works. I do not know why. (But that particular user having problem opening it on the same pc)
Previously, it was working fine until recently. For your information, no windows update were performed before this problem happened.
Please advice

As Wade said, try and trash the prefs first (C:\Users\Byron\AppData\Roaming\Adobe). If that doesn't help, check your system event viewer (Start Menu --> Programs --> Management) and find out, what component actrually throws an error. It's quite possible that there is some DLL missing or of the wrong version. Also make sure to run AI with administrative priviliges or at least turn off UAC. CS2 was long before Vista, so it will not be able to handle some of its intricacies correctly. You may also wish to run the program in compatibility mode. Might make things better.
Mylenium

Error: "Could not complete the requested operation" when you start Illustrator CS2 (Windows XP)

Hi everybody i'm nick from KL Malaysia, i having a problem with my Illustrator CS2 problem can't solved it, someone can help me?
My problem is when i open lllustrator after load finish the file thn will come out Error: "Could not complete the requested operation", i dunno y?
Have someone same problem with me anot? got any stion to solved it?

Nick,
The first thing to try is to
a) Ctrl/Cmd+Alt/Option+Shift during startup,
or (if a) does not work)
b) Move the folder
a) is easy but irreversible, b) is more thorough and reversible, so if you like your settings and do not want to destroy them in vain, use b).

Cannot generate 4' x 8' banner proof due to Memory Error

My system info:
Windows XP
Illustrator CS2 (legit, not bootleg copy)
2.8 Ghz processor
2.5 Gigs RAM
C: is 80 Gig with 40 Gigs free
F: is 700 Gig HD with 600Gigs Free
I designed a 4' x 8' banner from scratch in Illustrator.
The file is 12.6 MB in size.
I want to export the file so I can send to the client to proof. When I try and export as JPG, PSD or Save for Web, I receive the Out of Memory Error.
The ONLY way around this error that I can figure out is to do a screenprint but sadly, that is a low resolution at 96dpi. I was really hoping to send him something like a 1024 x 768 image at 300dpi.
I have rebooted my computer to clear the memory and only opened the Illustrator file and still receive the error.
Any suggestions other than Upgrade to Illustrator CS5? I rarely have clients that need banners created. I mainly use Illustrator for logo design.
I can probably Resize the image to something much smaller than 4' x 8' and export at that size. I'll try that in a sec and post my results.
Thanks in advance for any suggestions.

Thx everyone...
Wade, I tried to open the illustrator in PS but it is probably going to take an hour to rasterize. LOL
Craig, yes, I'm working on a 4' x 8' canvas. I see what you are saying about working with a smaller proportional document. Let's say I'm finished with the artwork and ready to export as a 4' x 8'. What is the best way to do that? Would you open it in PS and just set the dimensions and resolution you want it to raster at? I've never really thought of doing it that way (then again, I've only designed 3 - 4 banners too).
I use GRprint.com for my banners. I just read on their site, "Banners must be done at actual size. When submitting a rasterized image please have it at 100 DPI. No bleed is required for banners." That may help a bit since I don't have to print at 300dpi. I just opened the Illustrator in PS at 100dpi and it worked great! That's exactly what I needed.
John, I originally tried that but it goofed up one of the effects I had added. I even used the "scale stroke and effects" box.
You guys rock!

Activation problem of Illustrator CS2

Hi, i'm from IT of Brandt Italia S.p.A., we have 4 licence of Adobe Illustrator CS2 installed and actually utilized by users.
1 pc was broken last week, the hard disk failed and i cannot recover any data.
I'm installing another pc for the same user with the same programs that he was used on the previous pc, i'm using WinXP
I'm trying to activate Illustrator CS2 by internet, but don't work.
I have tryed to activate by phone, also don't work.
i have see on you site that this version is nomore supported, also the activation is not possible.
But different years ago i have buyed this version of software, is my rigtht to install and use it, i cannot spend money to buy a new version of the software because i cannot activate it legally.
surfing to your site, i see this page: https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads&loc=it but i cannot download Illustrator CS2 version.
How i can resolve the activation problem? i cannot install another version, i have 4 users that have to work to same files with the same software version, i have no money to spend to upgrade, i don't care if the software version is old, works well fo me, i don't need any new feature.
thanks for your help
Mario Ghidelli from italy

thanks for reply, but in the page you link, i select Italian language version:
https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads&lo c=it
and i have an error "Error processing your request, We're sorry, we encountered an error processing your request"

Illustrator CS2 won't execute scripts under Vista.

Dear group.
I would like to hear if anyone has experienced weird behaviors by Illustrator CS2 when running scripts (written in JavaScript) under Windows Vista? By "weird" I mean that at the execution of the code, it may complain that a closing bracket is missing and other errors. It seems to run fine when executing the script in ExtendScript Toolkit, and Illy CS2 didn't exhibit such problems under WinXP SP2.

I'm no system expert, Mylenium. Here's what I can tell you: yes, I did try the installation as the administrator. No luck. Didn't know to turn off aero or switch to a different theme, so haven't tried that. Don't know what UAC is, so can't (yet) turn it off. Here's the thing: all of the other parts of the suite installed. The setup.ini file for both Illustrator CS2 and InDesign CS2 contains the following:
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
InDesign installed; Illustrator did not because the OS "was not supported," or words to that effect. Unless "WinNT4" is code for Windows XP, these programs shouldn't have installed on an XP system, yet they did.
System CPU is an AMD Phenom 9600 quad-core. 6 GB RAM. What else would you need to know?

R6034 error Photoshop CS2 drag & drop

I've had this problem for some time. I'm on Vista-64-SP2 running Photoshop-CS2 When first installed PS-CS2 worked fine. I got no errors when starting the program and I could drag & drop icons from the desktop or windows onto the Adobe taskbar icon and the photo would load normally.
Then I let Adobe automatically upgrade my CS2 and other Adobe products (Dreamweaver CS4, Illustrator CS2, GoLive6, Reader, Flash browser plug-in, etc.) and then I started getting a windows error message R6034 saying that "An application has made an attempt to load the C runtime library incorrectly." Microsoft says the fix is to recompile the application. Yeah right!
OK, so I delete Photoshop and other applications and reinstall them all and the problem goes away ... until I let Adobe automatically update the products and the problem comes back. Yes, I can probably live with an unupdated virgin version of Photoshop CS2 but there should be an answer from Adobe or at least someone else to validate that my complaint is not unique.
Another problem that may be related is that I've seemed to have lost the ability for Adobe GoLive6 to open Photoshop images for editing
Also I've lost the ability to drag & drop from the desktop or a window onto an open Photoshop application or onto its icon on the taskbar.
I've searched the web and find nothing similar. The solutions I have found were unrelated to my situation or were for a Macintosh. I've searched the forums here and find nothing that gives an answer.
I know pretty much what I'm doing around computers and I keep a clean system. Informed replies are most appreciated.

I don't think you will have much luck on that one. The problem here clearly is the way 32bit DLLs need to be piped on 64bit systems, which for some reason does not seem to work in your case, probably due to soem registry key being changed and then it messes up the wghole OLE/ DDE/ COM shebang. It may be further complicated by some dispaly routiner incompatibility. Since CS2 was never developed with Vista 64 in mind, you can't even exactly blame someone and this seems a common problem with an assortment of legacy apps, not just Adobe programs. What you could try is to download Sysinternals' Process Monitor, establish a filter rule specific to the updater and see, which registry keys it changes, which DLLs it replaces etc. this may then offer some clues as to which ones you need to salvage before the update and may possibly put back into place thereafter. May work, may not, but in any case you are doing it on your own responsibility....
Mylenium

Memory errors Illustrator CS2 on WinXP

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