Menu button doesnt work

All of a sudden the menu button stopped working. It was fine one day then I put the ipod on charge, several days later when I tried to use it again the Menu button no longer works...
Actually I just realized that the Play/Pause button doesnt work correctly either. When you push and hold it it does not turn the device off anymore although it would still pause/play the songs. The forward/reverse work ok.
I tried resetting the Ipod using the updater and that didnt help. I also tried Menu + Select ... strangely enough it resets the device but after it resets the Menu key doesnt work.
Has anyone experienced this problem?
I submitted a service request. Is there any way of modifying the service request since I just realized that the play/pause button is screwed up also?
Finally, when you turn the hold on/off is that supposed to turn the backlight on/off as well? I never paid attention to it but now when I turn hold on that also turns the backlight on...is that screwed up as well?

I am having a similar problem with my mini - it turns on fine and will scroll through the menus, but will not respond by going back through the menus. Instead, it freezes on a screen and does not respond to anything except resetting it (menu & select button). Doesn't seem like the proper way to navigate through the screens and is completely frustrating. I was ready to cry yesterday at the gym because it wouldn't work and didn't know the reset "trick" until 3 hours later! I have also had many problems turning it off too. My brother who owns a regular iPod thinks I am crazy but at least I am seeing people out there with similar problems.
On another note, I have to say I am completely disappointed with Apple. The company loves to portray this user-friendly persona, but in truth it is not that way at all. I received my mini in May and have just started to use it full force this month (October) ... now my 30-day phone support has expired and if I want "live" help I have to pay $50 for extended service. That's bull - I'd like some real answers but have been relegated to chat boards (no offense) and trying to troubleshoot the problem myself by finding close but not exact postings. It seems like such a deceptive bait & switch ploy by Apple. I am tempted to send my mini back for service but just read on the web site that I could be charged up to $100 for service. Again, sounds very sneaky so not sure if I should take the risk or live with a highly annoying product defect. Any suggestions?

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