Menu Button to End Workout Does not Work!

Question

I recently got a nike + kit for a new 16 GB Ipod Nano.
I've successfully started and enjoyed several workouts with the kit. However, when I am done with my workout, and I attempt to "end my workout" by depressing the Menu button, nothing happens. It's as if the Menu button does not work. This effectively locks my Ipod in the Nike Plus workout. I've had to reset my Ipod in order to get out of the workout. Needless to say, my workout is not recorded, and I am not interested in constantly resetting my Ipod as a long term solution to ending my workouts.
Any ideas on how I can resolve this issue? I have not tried resetting my Ipod to factory default settings. I do have the latest firmware loaded on my Ipod, and the "hold" switch is not on when this happens.
Thanks!

Answer 1

This just in from Nike on how to retrieve lost run data for Windows users. Once he sends me the Mac version I will post that too.
Hi Shana,
This sounds like it is a really frustrating issue. I would like to help you resolve it.
So far you have done a soft reset on the iPod, turned off spoken feedback, and checked for software updates. If your workouts were saved in your iPod, the following instructions will help you recover them.
If you have a Mac system, please let me know and I will you send you the Mac instructions.
Re-uploading a workout (Windows)
1. Dock your iPod Nano
2. Open Itunes, select your iPod, and go to the summary tab
3. If the "enable disk use" box is not checked, check it and click Apply
4. Open My Computer; go to tools, folder options, and the view tab
5. If "Show Hidden Files and Folders" does not have a green dot next to it, select it and click Apply.
6. Close the Folder Options window and find your iPod on My Computer. It should be listed as a removable drive.
7. Open the following folders to reach your Sensor folder: iPod_Control\Device\Trainer\Workouts\Empeds
8. When you are in the Empeds folder, you will see a folder with a name that matches the serial number on your receiver. This is the Sensor folder.
9. Open the Sensor folder and you will see two folders, Latest and Synched.
10. Open the Synched folder and find the corresponding .xml files (date stamped) missing from your Nike+ account.
11. Move these files to the "Latest" folder. (You can either drag them to Latest or you can use the Edit menu to cut and paste them into Latest.)
11. Close the My Computer window
12. Go back to iTunes and safely un-dock your iPod Nano. iTunes will need to stay open.
13. Reconnect your iPod Nano, then select the check box to "Automatically send workout data to nikeplus.com" and click Apply at the bottom-right of the screen.
14. The missing runs will be re-synced.
If your iPod software is up to date and this continues to happen I recommend restoring the iPod. Keep in mind that restoring the iPod will permanently erase all of the data on the iPod.
If you restore the iPod and this issue continues to happen, please take the iPod to an Apple retail store for technical assistance or call 1-800-263-3394.
If you have additional questions related to Nike+ or if you need to reach Nike+ technical support, please email us or call us. Our phone number is 1-800-379-6453, option 3. We are available 7am -3:50pm PST seven days a week.
Best,
Howard
Nike+/Running Specialist