Menu scroll no longer works

While adding a star rating to a song, my scrolling stopped working. I can still change songs forward or backward and return to the menu, but I can't scroll up and down or adjust the volume. I'm assuming this is an internal problem. The ipod has never been dropped, but does have a history of completely freezing buttons for five to fifteen seconds while still playing songs and difficulty turning it off.

Hi!
I was exactly at the same situation and I could fix the problem as following:
Turn off the phone.
Remove the battery.
Put the battery again (it’s not necessary to wait).
The phone will restart automatically with a square on the top right corner with the inscription “ALT”.
Press “alt” button and the square will disappear with the problems, I hope.
It’s probably due to a combination of keys while the phone was in the pocket (for example) but I didn’t found the way to return to original configuration without doing 1 – 5.
So, after fixing this issue I recommend to lock the keyboard (pressing Q). One unlocks with Play/Pause/Mute button (over screen, by the side).
I expect that this helps you.

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