Menu Transition not playing completely

I have an Encore Project with transition videos created to go from menu to scene selection, and scene selection to menu etc. I also have a first play / intro video. When I build out an image to test it, the intro video plays correctly (to lead into the main menu). Then I click on scene selection and that transition plays correctly. But when I go backwards to go to the menu again, the transition gets cut off (only about 2 of the 6 seconds play).
I even tried looping it back to the first play / intro video without any transition, and it doesn't play the entire intro when I do this either. Anyone have any idea why it does this?
*It actually works in the preview button on Encore but it doesn't work correctly when playing the Disc Image. Is the problem just my laptop then?

On a side note, VLC media player sometimes cuts off 1 to 3 seconds of the video transition too.

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