Menus not active in iTunes

Hi! I just want to know if you have any idea about the issue that I am having right now with my iPod touch 5th Gen. I'm using Windows 7 computer & my iTunes is updated. Whenever I connect my iPod touch, the menus are not responding. I can click on the menus for the iPod but it's not showing the data on the iTunes screen. I thought at first it was my computer but after connecting my iPhone 5 & iPod Nano, it's working with them. Is it a possible problem on my unit? I already reset the device to it's factory default settings & reconfigured it again.
Thank you,
Renei

I just tried it on the device because whenever I open the iPod in iTunes, it's just giving me the picture of the device. Clicking on the Summary is not giving me the data also. Yup, the iPod is working properly. The only problem is whenever I connect it to the iTunes. I cannot transfer photos & playlist but I can add songs one at a time.
Thanks,
Renei

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Total Number of Cores:    4
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L3 Cache:                            6 MB
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