MEP LOCK

I bought a new blackberry and i turned on my phone and it says that there is a MEP code needed and then it says (0 trys)? how do i get my sim card to work?

Again, my best advice, get your money back. It is not easy or cheap.
After the ten attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
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Similar Messages

MEP Locked

I was given a wrong code And wrong instruccions of how to unlock my Phone And know im in 0 attemps left And can not unlock my Phone any ideas how to reset the counter to 10 ? Please help?. Thanks

vajami wrote:
I was given a wrong code And wrong instruccions of how to unlock my Phone And know im in 0 attemps left And can not unlock my Phone any ideas how to reset the counter to 10 ? Please help?. Thanks
Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having RIM do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MEP LOCK BB 9800

Please guys, help me!!
My BB 9800 have the MEP Code lock, how can I unlock?

To determine if your BlackBerry is already "unlocked" or not:
1. On your BlackBerry, go to Options > Advanced Options > Sim Card.
2. At that screen type MEPD (see note below) on your keyboard. A new menu will pop up.
    * If your BlackBerry has a SureType keyboard (71xx, 81xx, 91xx devices) you will need to double-tap the P, so the actual keys entered become M E P P D.
3. Look for Network in the list.
4. If your device is "unlocked", it should say Disabled or Inactive. If it says Active, it's still locked to that carrier.
If you need instructions on how to unlock your BlackBerry for use on a
carrier other than the one to which it is branded, check out BlackBerry
Unlocks
and read this link for instructions.
After the ten MEP entry code attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Network locked

Hello
I just bought on internet BB Z10 , seller wrote that probably phone has simlock. When I checked phone is network locked,I guess somebody wrote 10 times wrong unlock network code and any network is avalible.I reaload software and during first settings apear "write network unlock code" attemps 0 and under "unlock".I dont have this codde and I would like to know there is a way to unlock this phone? Can Blackberry help me to unlock this phone even to original carrier.My first blackberry has problem with red led and motherboard is dead and now second blocked.I come from Poalnd where I can ask or fix this problem?
Please Help
Kind Regards
Kristof

Hi and Welcome to the Community!
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Code déverouillage réseau mep 0 essaie!!!!!!

bonjour voila j'ai besoin de debloquer mon bb torch 9800 pour mettre une carte sim d'un autre opérateur, mais on me demande le code reseau mep pour le deverouiller , je l'ai donc demandé a mon operateur orange mais malheureusement j'ai du faire une mauvaise manipulation et maintenant il me reste 0 essaie pour refaire le code qu'ils me donnent. Ils m'ont dit qu'ils ne pouvaient rien faire maintenant qu'il reste 0 essaie et que c'était avec blackberry qu'il fallai voir sa pour qu'ont m'explique ce qu'il faut faire et comment le déverouiller.....pouvez vous m'aider?

Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
(Google Translated Version)
Salut et Bienvenue à la Communauté!
S'il vous plaît lisez ce fil utile de commencer:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
Si vous avez utilisé tous vos chances d'entrer le code de déverrouillage correct, il n'y a plus rien que vous pouvez faire. Même s'il vous arrive d'avoir maintenant le bon code, il est inutile. Seule l'usine peut maintenant (légalement) déverrouiller votre BB. En général, j'ai entendu dire que le coût d'avoir BlackBerry faire pour vous sera plus grand que le coût de tout achat d'un nouveau. Mais, vous êtes en mesure de leur demander ... voir ici:
http://us.blackberry.com/support/programs/technical/incident.jsp
Notez, cependant, que ce processus débutera par une commission ...
Si vous avez obtenu votre code de déverrouillage à partir de quelque part, mais qu'elle était inexacte, votre recours pourrait être avec eux - toutefois, ils peuvent bien se demander pourquoi vous avez épuisé toutes les 10 tentatives avant de les contacter.
Si votre BB était déjà MEP verrouillé et vous l'avez obtenu d'une source qui a représenté comme pouvant être déverrouillé, alors votre recours serait avec le vendeur vous l'avez obtenu à partir.
Bonne chance!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Fix for MEP code 0 left

Unfortunately, the "rom booter" did not work. I have downloaded the desktop manager software from Blackberry suppport and have run that program also. Still no solution to the problem. Any other ideas?

Hello!
I've no idea what a "rom booter" is...maybe you are talking about something in a different thread. Nevertheless, there is NO LEGAL means for anyone but the RIM factory to recover your situation...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having RIM do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

Enter Network MEP (0 Left):

BB 9300 OS V5
PRD- 29973-025
PIN: [removed personal information]
Locked to Vodafone and we have EE SIMS
I have been given the above cast off for my 11-year-old daughter (who does what 11-year-olds do to phones and renders them useless)
I got a Network MEP unlock code off the intrernet and when I entered it the attempts left went from 10 - 0 and I got the message Code Error.
How do I recover from this?

Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unlock mep (0) left torch 9800

Dear guys.
I have torch9800 support carreer from vodafone u.k.
I've been in Indonesia right now, i would like to use this device by the operator / provider in this country..but my device is locked by M.E.P code.
How to unlock my M.E.P code (0) left, to make my device can be use?
Please give me advice for.
Regards,
Solved!
Go to Solution.

senagt27 wrote:
I am currently in Uganda and experiencing the same challenge. I really need someone to help me out with this.
Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having RIM do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

MEP Tries 0 on Pearl 9100

Does a Blackberry store have the ability to flash devices? I just purchased this phone off eBay. The device was locked to Bell mobility which I assumed meant it just hadn't been unlocked. I received the device and there are no MEP attempts left.
Any work arounds? I'm pulling my hair out.
RIM really ought to make a solution for this. I know it seems idiotic to try the same thing 10 times, but there are some of us with different situations.

ellizabeth wrote:
Can I flash my phone mep0
Hello!
Legally, no.
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having RIM do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Black Berry 9800 Torch Hard Lock

Hi Sirs,
I have Black Berry Torch 9800. I put more than 10 Times MEP Code wrongly. Now the phone is not accepting any SIM. I think phone has been hard locked by the manufacturer. Please advise how I can remove hard lock from phone, so I can use any network..
Hope to receive your response soon,
Best Regards,
Muhammad Ramzan
Solved!
Go to Solution.

Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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PIN: C0005A9AA Display/Scan Bar Code

MEP Code Require for Z10

Ho mates,
Can you please tell me how to find if a Z10 i purchase to a top rated ebay seller (asavings)is legal?
After receive it, i found Is MEP locked and i can figure how to unlock it
I Also cant get feedback since last 23th January, after the seller told me that was going to ask the manufacturer.
It was supposed an unlocked factory device.
O bought it to use in Portugal Country, but now requires a MEP code, to unlock SIM card?!
Please, please help me...
... i am wondering that could be stolen, or something nearby
If it is a stolen one, waht should i do?
Report to FBI? RIM?
Please send me a direct message, so i dont post here the IMEI, or tell me how to verify if IMEI as any issue
Tks in advance
Regards
Rui
Blackberry Theme Developer
http://appworld.blackberry.com/webstore/vendor/65743/?lang=en&countrycode=PT

Hi and Welcome to the Community!
No one here, in this user-to-user community, can tell you the answers to your questions...we have no access to anything that has that information. All we can do is provide you with guidance.
It would be rather rare (impossible, I think) for the eBay seller to have obtained, as you say, "an unlocked factory device"...from all I understand, BB makes no such devices for legal distribution to anyone. All devices produced for the authorized sales channels are MEP locked to an original carrier, and require obtaining of an MEP unlock code to allow it to be used on other carriers. As always, if an invalid code is used too many times, then the device is permanently locked to that original carrier, and even a valid code is useless.
Your carrier should be able to inquire as to the status of your specific device...properly reported lost/stolen devices are logged as such, and the carriers have access to that information (if you can convince the agent to work hard enough for you).
All in all, I recommend you use the eBay Buyer Protection services for your situation. From what you describe, you were sold a device that is not in compliance with what the seller described, and eBay provides protection for such circumstances.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Sim card locked

Dear BB Community,
Please help me link up with the BalckBerry Technical team to provide for me the locking code of a BlackBerry 9720. The IMEI is {REMOVED}. I got it a Christmas presence from a friend in UK. I intend to use it in Uganda hence it has to be unlocked. There is only one trial remaining thereafter I do not know what will happen.
Warm regards from Uganda.
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you fail the last time, there is nothing further you can do. Even if you happen to have now the correct code, it will be useless. Only the factory could then (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How do i kindly reset my MED 0 so that i can unlock my curve 8520

i have have mistakenly exceeded the 10 MED options giving to me to unlock my blackberry curve 8520. and the counter is now 0 MED. i kindly want to know how i can reset the counter. thank you.

Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Hardlocked

Hi, my bb 8520 got hard locked and displaying 0mep left, so plz help me out asap. Regards.

Hi and Welcome to the Community!
Please see this helpful thread to start:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
http://us.blackberry.com/support/programs/technical/incident.jsp
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Used all the 10 attempts to unlock the network

Dear all,
after having unlocked partially the phone with a code T mobile uk (the original carrier) provided me, the phone remained locked on the T-mobile (now EE) network. The network subset was showing unlocked but the phone was not working with any other SIM card.
After various attempts the EE technical department suggested to input 10 times the code they provided advising that the mobile would then reset to zero/ original setting and everything would be fine. I did that and as a consequence instead the phone is now Hard Locked (i.e. it does not work with any Sim card). the message says "One or more of your network codes is blocked. This is preventing your device from using the Mobile Network. Please contact your service provider". I did contact EE technical guys and they have no idea what to do. They adviced that is a blackberry issue to ask balckberry what I need to do to make the phone work again. So here I am.
Anyone knows what to do?
thank you

Contact your service provider technical support. Tell them you have this issue which needs to be escalated to BlackBerry level customer support.
They (Tmobile UK) hardlocked it for you, they will need to get BlackBerry to unlock.
Or, you can try one of the private vendors of such MEP locked devices.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

MEP LOCK

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