Mercedes car ipod connector will not navigate itunes

Hi,
My ipod and iphone no longer work properly with any Mercedes ipod connector.
I cannot navigate itunes on the phone or ipad - the screen says "Connected to an ipod accessory"
I can navigate audible or other apps but not itunes.
This is a new problem and I have tried it out on 2 different model Mercs with an iphone and ipod.
Could this be caused by an apple update?
Does anyone know how to solve it.
Thanks J

Has Apple dropped support for older model iPods?
Nope. Support is still there, even back to the original 1G iPod with the wheel that actually turns. I have a 3G iPod, and it syncs just fine. There have not been any software updates for years, but the old software still works fine with the latest iTunes.
You have to use FireWire, which you seem to be doing.
Try putting it into Disk Mode first, then connect it.
http://support.apple.com/kb/HT1363
Does the iPod currently play music as it should?
Do you have another docking cable (FireWire) that you can try? FireWire connectors often get worn and they no longer work, although the power connection can continue to work.
Did you try the other FireWire port in the iMac?

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