Mercury playback stuttering

I'm getting stuttery playback out of AE 2014 with mercury transmit.
I'm in a 25fps 1080p comp coming out the back of an nVidia 780 6Gb. Everything is ram previewed and plays back smoothly in the comp window but it looks like I'm dropping the odd frame on my monitor. Things are no better at 720p or SD. Info panel reports real time playback.
nVidia drivers are up-to-date and nVidia control panel settings are set to 1080p 50hz and RGB. Windows is seeing the monitor as monitor 1 (I'm assuming the HDMI from the 780 is assigned as output 1?) but my working monitor is set to be the main display.
System is Windows 7, 3930k, 64Gb ddr3 1600, nVidia 780 and 680.
Unfortunately I'm stuck with GPU output for now as until blackmagic sort out 25p to 50i I can't use my Intensity Pro and right now AE 2014 flat out refuses to acknowledge the existence of my Matrox MX02 mini )but then every new driver update from matrox never works anyway so that's to be expected...)

ChrisBrearley1 wrote:
Why is it that on this forum I could ask a completely noob question of which the answer could be found be doing a quick search of the manual and that would get a flood of answers.
However, when I have a serious issues which means I have clients sat over my shoulder who are paying over £1000 to be in my suite are asking me why my £6000 system cannot play their footage back without being all choppy, no-one seems to have any idea.
I can't answer for everybody else, but for me I didn't answer because I don't have a setup like yours to test with.
Mylenium or any of the Adobe guys who might pop their heads in have some very in-depth technical knowledge and might be able to help better than I, but keep in mind that this is just a user-to-user forum. If you want official Adobe support (and this issue will probably require a fairly high-level Adobe tech-person to solve), I'd suggest contacting Adobe's technical support team.
In the meantime, a bit more info might help. When you say it's dropping "the odd frame", how bad are we talking. Are we talking a stutter here and there or are we experiencing a pretty frequent glitching? Is your Windows updated to at least Service Pack 1?
Can you give a more detailed description of your GPU setup? What exact model of monitor or TV do you have plugged in to what?

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2014 Mac Pro, 12GB RAM, 3.7 GHz Quad-Core Intel Xenon ES Processor, duel AMD FirePro D300 2048 MB graphics cards
Software
Mavericks (10.9.4)
Premiere Pro CC2014 (8.0.1)
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FAQ: What are CUDA and the Mercury Playback Engine, and how do I use them?

See these articles:
CUDA, Mercury Playback Engine, and Adobe Premiere Pro
Adobe Premiere Pro CS5.5 improvements in CUDA processing and the Mercury Playback Engine
... and these movies:
GPU: CUDA
The Mercury Playback Engine: CUDA Improvements

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I am unable to activate Mercury playback?

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Mercury playback with GTX 460 still not working

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You also have to make some change in the Nvidia graphics control panel for the MPE to function.
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http://ppbm7.com/index.php/tweakers-page
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Hi all. Firts of all, sorry for the forum nickname, the registration process drove me crazy with the unavailable names... :-)
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Below are the results of the test.... (sorry, I couldn't find a way to attach a file)
HappyTrimmer,   Personal or Computer ID
ASUS P5K64WS, Computer Manufacturer
P5K64 WS,   Computer Model
1407.1, secs Total Benchmark Time
11.1, secs AVI Encoding Time
58, secs MPEG Elapsed Time
1338, secs Rendering Time
Intel,    CPU Manufacturer
Quad Core 9400,    CPU Model
2500 MHz (7.5 x 333),    GHz CPU speed
unknown,    Number of CPU chips
4,    Total Number of Cores
4 GBs,    GB RAM
CS4 (4.2),    APP Version PPBM4 DV
WinXP Pro,    OSVersion
SATA,    OS Disk Interface
250,    GB OS Disk Capacity
7200,    OS Disk Speed
SATA,    Project Disk Interface
750,    GB Project Disk Capacity
7200,    Project Disk Speed
SATA,    Preview Disk Interface
750,    GB Preview Disk Capacity
7200,    Preview Disk Speed
SATA,    Output Disk Interface
750,    GB Output Disk Capacity
7200,    Output Disk Speed
NVIDIA GeForce 8800 GTS 512,    Graphics Board
no,    Comment

Can't Change Mercury Playback Engine

Everytime I try to change the Mercury Playback Engine from "Software Only" to "GPU Acceleration", I can't. The section to change the Mercury Playback Engine, appears to be grey, like everyone else has been saying.
I have read and searched around the Adobe Forums, but I can't seem to find an answer.
I just got the PNY Nvidia Quadro 2000D. I know it works with Premiere Pro CS5.5, because it's listed on the site --> http://www.adobe.com/products/premiere/tech-specs.html.
I've tried everything I could of think of:
- Uninstalled Adobe CS5.5 then Reinstalled Adobe CS5.5
- Setected Maximum Bit Depth & Maximum Render Quality (From Sequence Settings)
So My Question Is:
How do I fix this problem?

I DID have the option to choose GPU before I had any Graphics Card, in my computer.
Again, impossible.
For one, you cannot operate your computer without a GPU, so saying you previously had none makes no sense. How did you operate the computer before adding this card?
For another, the only way you can select GPU accelerated rendering in Premiere Pro is if you have an Nvidia GPU with CUDA and a minimum amount of RAM; that either means you have an officially supported GPU or you hacked the necessary file to activate the GPU. The only other possible explanation is that you somehow stumbled upon a bug that made this option available. I don't recall that ever being reported before, so you'd be the first that I'd be aware of.
My theory: you had another GPU that was hardware Mercury Playback Engine capable, and replaced it. The original drivers were not uninstalled, and the drivers for the new card were, but there's a conflict. This is just a guess, as you're not providing enough information. If you don't want to, fine--that's your choice. No one will be able to help you without such information, however.
Anyway, good luck to you.

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Make sure you have the very latest Nvidia driver. The GTX470 was added to the support list a while back. Maybe you were using an older driver with the hack before you did the re-install?
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