Merging broadband and phone accounts in different ...

Hi, I hope someone can advise on whether it's possible to merge a BT broadband and phone account under two different names.
The broadband account is in my name, but the old phone account is in my mother's name. I would like to merge the two under my name, so that I can get a cheaper combined package.
Several years ago I phoned BT to ask about this, but was told that this would lead to us being disconnected, so I left the two accounts as they are. However, it's becoming increasingly uneconomical to have separate accounts. I hope someone can help.
Thanks in advance.

I don`t think that is possible. The only way I can see, would be to add broadband to your mother`s account, then cancel your own broadband, provided you are out of contract.
You would still have to pay a £30 disconnection fee.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    New to the Forum. I hope someone can advise.
    I have old BT Yahoo Broadband and am currently paying around £26.00 per month for the privilege. I spoke to BT about getting a better deal early last year and was placed on a less expensive contract, but when I checked my bill in August, I found the charge had reverted to the higher amount again.
    On 19 August, I phoned BT and asked to be placed on their £16 per month unlimited Broadband package. I was told that this would take between 9 and 14 working days. In order for this to be done however, I first must have my Broadband account merged with the account the phone line I use for Broadband is on, as they are separate (‘unaligned’).
    Yesterday, 17 working days later, I phoned and spoke to a helpful lady who, after speaking to her manager, contacted the appropriate department and arranged for the merger to be done (although I don’t know why this could not have been done sooner). She advised me this could take up to 24 hours. The she would get me put on to the new package.
    24 hours later this merger had still not taken place, so I phoned BT and spoke to another adviser who confirmed that the merger request was still open, but that I would (obviously) have to wait a little longer.  She said that as these account mergers were handled ‘offline’, there was nothing she could do to escalate it for me. She has promised to phone me back on Sunday (but if it’s out of her hands, I don’t know what she will be able to do if the merger hasn’t taken place).
    Browsing the Internet (including this forum), I’ve been reading horror stories of people waiting weeks to have accounts merged – over 3 months in one case! So I haven’t really much to complain about yet, although nearly 4 weeks have now elapsed since my initial request on 19 August. I’m not looking forward to the possibility of receiving a quarterly Broadband bill for £78.00 in November.
     I know BT are very busy and maybe I’m jumping the gun a bit here, but if anyone has any advice as to what approach to take if the usual methods of  phoning and emailing BT do not achieve results, it would be much appreciated.
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    Go to Solution.

    Hi Paulus47,
    Thanks for the post and welcome to the forum.  I am so sorry about the delay in sorting this out and for the lack of info you have been given.  I understand what has to happen and will be happy to chase this action up.
    It is true that your account has to be merged and this can take a bit of time but shouldn't be as long as you have already waited.  I will need to chase this up with the relevant team to get some action taken.
    Please drop me an email and include your broadband account number as well as your telephone account number and the link to this thread.  You will find my contact link under the 'About me' section of my profile.  Just click on my username (SeanD)
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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