Merging Multiple Creative Cloud Accounts

If I purchase multiple creative cloud accounts using multiple IDs, will I be able to merge them or transfer them to a Team account or volume licensing account?
Really excited about CS6, dont want to wait till the Fall...

The current policy for Adobe IDs is
I want to merge/delete my account
You cannot merge or delete an account, including an Adobe Volume Licensing (AVL) account, on your own. Contact us to submit your request. Be prepared with your Adobe ID, or IDs if you have multiple accounts.
I am not sure if that is changing for this release. I am guessing not.

Similar Messages

How do I merge multiple creative cloud account id's into a single account

We have multiple creative account id's and would like to merge them into one, moving the three licenses we have under one account id. We'd also like to be able to purchase additional licenses under this account id. How do we do this.

Creative Cloud individual membership works on one membership per Adobe ID.
Multiple memberships require multiple Adobe IDs.
To get what you want, you need Adobe Creative Cloud for Teams
http://www.adobe.com/products/creativecloud/teams.html
http://www.adobe.com/products/creativecloud/faq.html#ccm-teams
You'll have to weigh up the cost vs convenience of the individual vs team membership.

How do I set up multiple Creative Cloud accounts for the same login?

I have a number of Macs of various flavors. I want to install Creative Cloud apps on four of these units.
I have a subscription currently which I am using for my MBP 17, and a 27" iMac.
I want to add an account for my MB Air and Mac Pro, and I'm willing to double my subscription fees to do it. (I use different apps on each of the computers, though I like the idea of having the ability to use them all on each.) How do I accomplish this addtional subscription without having to add a new Adobe account?
Second Question:
I have the one-year special on my current subscription due to licensed PS 5.5. ($29.95/mo). Would I be eligible on my second subscription for the same deal due to the license on the PS 5.5, or would I qualify due to being a Acrobat Pro 8 owner... or Licensed owner of previous versions of PS? OR.... would I immediately be paying $49.95/mo for the second account?
Either way, I'm in. Just want to do it all under one account if at all possible.
Thanks in advance for resolution. Cheers.

Currently all subscriptions (with the exception of Team Ready) require a separate Adobe ID for each Creative Cloud Membership. Its not possible to have two memberships under the same Adobe ID.
Adobe has a Team Ready offering for customers interested in a volume license for Creative Cloud. This is a TLP volume license to Master Collection CS6 and includes licensing for Lightroom and Muse. Customers with this will transition to Creative Cloud Team once available later in 2012. This product uses only a single serial # and Adobe ID. It's not the same as Creative Cloud Membership like what is currently available, but rather a means to get customers setup with something now to transition to the volume license Creative Cloud Team offering once available. If this sounds like something you would be interested in please contact a local Adobe Reseller for more info.
This link has more info:
http://www.adobe.com/products/creativesuite/companies.html
This link can help someone find a reseller in NA
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=al
I just read over the terms of the introductory offer and it is a 1 per customer offer, so it would be 49.95/mo for a second account.
https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US
Hope that helps,
-Dave

Multiple Creative Cloud accounts on one machine?

Is there any problem doing this?

Only one user ID may be active at a time, so user A will need to sign out of the Cloud before user B may sign in

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?

I have two Creative Cloud accounts, occurred by accident, I wish to merge them and have all my details and licenses under one account, how do I do that?
This is due to the different changes Adobe has gone through and unfortunately I used different emails at certain times.

Under one Adobe ID you can have one CC only,if by accident you have purchased two CC under one account, it needs to be cancelled & refunded, please contact Adobe Support at
http://adobe.ly/yxj0t6
Regards
Rajshree

Merging several seperate creative cloud accounts to One Team account?

Hi there,
I run a media company, and until now our staff is working with creative cloud accounts that are specified to each employee.
To save some money I want to start up a Team membership. But off course I dont want to continue paying for single accounts our staff use for the moment.
Is there a way to merge the single creative cloud accounts into one Team account?
All the best,
Thomas,
Les Creatives Stockholm

Hi Thomas,
Once you will purchase Creative Cloud Teams for the employees then you can cancel the Creative Cloud membership for individual by contacting Adobe Customer Support and ask them to cancel the individual memberships.
You may also contact our support here http://adobe.ly/yxj0t6
Thanks!
Gurleen

Cancelling creative cloud account

Hi, can you please cancel my creative cloud account? i'm logging in, but when it comes to viewing my products it says that i'm not subscribed to anything, however i've been billed just today. it needs to be done today, or i'll have to pay more.
It's rather annoying that there is an easy two steps subscription scheme and there is no such an ease when it comes to cancelling the subscription. No one to call. No person to email to. FRUSTRATING!
I need help today.

Where are you looking that shows no products, on the website under your AdobeID or in the CC Desktop app? On the website it can take up to 30 seconds for the products list to fill in even after the webpage seems to have finished loading. In the CC App, sometimes there is also a delay as it connects and checks things or sometimes it is just a blank white panel and you have to restart it or reboot to get things to show properly—this is more a display glitch not something to do with licensing. It also might be that you have multiple AdobeIDs and the on your logging in with is not the same as the one you purchased CC with.
The reason you cannot cancel so easily is that you likely signed up for a full year at a reduced monthly rate and will be charged a cancellation fee for the months you were deemed to have used or not used, however it works, exactly. Adobe needs to tell you and confirm that you know that and also probably wants to find out why you’re cancelling and ask if you’re sure since it’s gonna cost money. Is the charge you see a cancellation fee or just a monthly subscription fee?
This is a user forum and I am responding as such, and cannot see the details of your account to see what you may or may not be subscribed to that is generating charges.

Accidentally deleted Adobe Acrobat XI Pro from Creative Cloud account - how to reinstall?

I have an Adobe Creative Cloud account and it will not allow me to reinstall Adobe Acrobat XI because it thinks it is updated. However, I accidentally uninstalled it, trying to prevent it from over-riding an older Adobe Acrobat install I had. I now need to reinstall it.
How can I get the Adobe updated to recognize that Adobe Acrobat is not installed? I've had it recheck several times over the last 2 months.
The Adobe site will not download it, even though I select the "download" button, nor will the Creative Cloud account installer.

Shut down Acrobat and any Creative Cloud application before doing this procedure.
1    Rename caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. OLD_caps):
/Library/Application Support/Adobe/caps
2    Install Acrobat from within the Creative Cloud application.
3    Rename new caps folder.
          a. Using the Finder menu Go>Go to Folder.
          b. In the "Go to Folder" window put the following path: /Library/Application Support/Adobe/
          c. Rename the folder named "caps" at this location to something else (i.e. NEW_caps):
/Library/Application Support/Adobe/caps
4 Rename the OLD_caps folder back to "caps"
5 Now you should be good.
*Note: The "caps" folder contains the files that the Creative Cloud application reads to show what IS and IS NOT installed.

Problem with logging in Creative Cloud account

Hi, I have a problem with my Creative Cloud account. It seems like I logged out about a week ago and when I tried to log in again just now I didn't succed as the program said I have logged out of the system. My password is correct, I even changed it, it still does not work. I can log in on the internet though and my subscribtion is paid, I have no idea what to do. Please. Help.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://forums.adobe.com/thread/1504792

Can I use my Creative Cloud account at College?

Hi,
I'm doing a Bachelor of Arts (Graphic Design) and my college has a Adobe Creative Cloud site license. I was wondering if it is possible to use my Creative Cloud account on the college machines without it affecting my student license?
The reason I am asking is due to my need to access my own Typekit library for the artwork I create in class.
God Bless
Scott

Hi Scott,
Welcome to Adobe Forum,
You had purchased CC on March 4th, 2014,
The Creative Cloud individual that you have can be activated on one more machine, as one CC allows two activation, till now it is activated only once.
In future if you want to switch machine, you will need to deactivate it first & then re activate on other machine.
Please refer to http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.
Regarding the creative Cloud site license, it can be installed only via packaging (CCP) & it is a volume licensed product, it can be used only on the machine on which it is installed.
Regards,
Rajshree

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Can I use my creative cloud account at the same time for my iMac and my MacBook?

Thank you Sheena!!
Guy
Op 2-jan.-2015, om 12:16 heeft Sheena Kaul <[email protected]> het volgende geschreven:
Can I use my creative cloud account at the same time for my iMac and my MacBook?
created by Sheena Kaul <https://forums.adobe.com/people/Sheena+Kaul> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/7059158#7059158>
Hi Guy Heyligen,
Absolutely. You can use the creative cloud account on two machines.
You may also refer to the link below:
Creative Cloud Help | Creative Cloud / Common Questions <http://helpx.adobe.com/creative-cloud/faq.html>
Regards,
Sheena
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How do I switch my creative cloud account from my old computer to my new computer?

How do I switch adobe creative cloud accounts from my old windows pc and laptop to my new mac desktop and laptop?

Sign out of your account... Uninstall... run the Cleaner to remove all traces
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then install and activate on your new computers

Business Catalyst DOESN'T work as Advertised with Creative Cloud account

Question, I have a Creative Cloud, and I CAN'T publish web site that has a Business Catalyst features, why? As a designer I want to have a fully featured LIVE web site, that I could demonstrate to the clients, but instead I have limited useless webBasic.
I spent a lot of time developing that Business Catalyst featured web site, hopping that I could make it live with my Creative Cloud account, but I can't. Why you advertised that we could have up to 5 web site on business catalyst, if we can't?
I really don't wanna go to X-Cart or Magento Go, after I spent so much time learning BC features, at least give us a 1 fully featured BC website with Creative Cloud Account

http://forums.adobe.com/docs/DOC-2153
Everywhere I read it was always Webasic.
Where did you read it would be otherwise?

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

Unable to access my creative cloud account. It request I verify my email, but the email on file is deactivated.

I've had a Creative Cloud account for over a year now, I recently purchased AE (After Effects) went to download it and I received a message "Verify your e-mail." The e-mail its requesting me to verify has been deactivated, I went into my "manage accounts" and the e-mail address (creative cloud is requesting me to verify) is not listed as my main nor back up email address. Please help me figure out how can I re-set the my email address for creative cloud, therefore I can download AE.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019

Merging Multiple Creative Cloud Accounts

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