Message button is not working

We have just upgraded Unity Connection to version 8.6. If I press message button on phones that do have voice mail setup, I get do not hear anything it just drop dead. Now the phones that has voice mail setup is working fine.
Any help.....plz

Hi Munir,
OK ...well at least we know it's not just the Message button
I would use this Tool from the great suite of Unity Tools to have a look and see if the call
even reaches CUC;
Port Status Remote Monitor for Connection (rPSM)
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob

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