Message, "Contacting the iPhone activation server"
I've had that message up for the last hour, after 2 hours of "Accessing iTunes Store," and I'm assuming that the servers may be bogged down and that's why it's been stuck on it for so long. But that is the problem, can I unplug my phone and just try again later or will that screw something up?
I encountered the same problem with my new iphone 3GS last night while i was trying to update to os 3.0.1.(froxen connect to itunes screen-iphone stuck in recovery mode-and every attemt to perform the restore fuction resulted in the message "unknown error 3014"
After a lot of frustrating attemts to solve the problem using the solutions that were on apple's support site.I googled it and came up with this "http://blog.mcchouse.com/2009/08/iphone-os-301-update-error-3014.html that worked right away.It seems there is a servers issue that causes the problem.
Similar Messages
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HT4623 Contacting the iPhone activation server display
I waited 10 hours for ios 7.02 to download. Then up comes,'Contacting the iPhone activation server' display....for 5 hours! What am I supposed to do? Do I disconnect from iTumes and carry on? Or stay connected and wait til it contacts the iPhone activation server?
Hi ingerjay,
If your iPhone is still displaying that message, I would consider that symptom to fall under this troubleshooting article:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Take care,
- Ari -
"contacting the iphone activation server" what does it mean?
"contacting the iphone activation server" what does it mean?
its going slowly slowly slowly
why???FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
Update hung up on "Contacting the iPhone update server
I got a message that my 5S needs an OS update, so I plugged into iTunes on my PC. For an hour, the update has been hung up on "Contacting the iPhone update server." What gives?
Hello dj003,
Welcome to the Apple Support Communities!
I understand that your iTunes is stalling when it attempts to contact the iPhone update server. In this situation I would recommend reading over and working through the troubleshooting steps outlined in the attached article.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server - Apple Support
Best regards,
Joe -
When I went to update ios7 it came up as plus into iTunes. When I plug it into iTunes it's making me retire my phone but has been on "contacting the iPhone update server" for over a half hour. What do I do?
To clarify, I meant to say, when I plug my phone into my computer and connect to ITunes.
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Hung on "contacting the ipad activation server"
I am trying to upgrade my ipad2 from 4.3.5 to 5.0.1. It has downloaded everything, but seems to be hung (15 minutes so far) on "contacting the ipad activation server" "Contacting the iTunes store". Be patient or restart?
Answered my own question. After letting it marinate in the background for a couple of hours, I had to force-quit iTunes. My phone was unaffected, and a subsequent attempt to restore has been successful.
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IOS 5 update stuck at "Contacting the iPhone update server..."
Title says it all... been trying to update all day long and this is all i get. Any ideas?
https://store.opendns.com/setup/operatingsystem/apple-osx-leopard
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IPhone activation server temporarily unavailable SOLUTION!
A lot of people, including me, were having this problem. I found a solution that wored for me! Here's what I did...
First, I pressed OK on the message about the iPhone activation server.
Second, I disconected my Internet Connection.
Third, I pressed Update on iTunes and it told me I needed Internet.
Fourth, I reconnected and pressed Update and it worked!
I hope this helps!That's almost always because the phone was hacked to unlock it.
You can not get help for a hacked or jailbroken phone here. -
IPhone activation server temporarily unavailable
I'm trying to install iPhone OS 3.0, it downloaded just fine but when it came time to install the install failed because "The iPhone activation server is temporarily unavailable". I have been retrying the install process constantly but have had no luck, is anyone else experiencing this issue? Any tips on how to accomplish a successful install?
This is a server-side issue, so there really isn't anything you can do besides waiting. Currently, there are a lot of people attempting to perform the activation which requires a 'green light' from an Apple server, and this server seems to not meet the demand. It's a shame that Apple did not prepare for the OS 3.0 launch properly - they knew there will be a lot of iPhone customers trying to upgrade right away and still failed to set aside enough computing power to perform activations.
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When trying to Sync my iPhone i got a message saying that my phone could not be read and that it should be restored, upon doing so i got another message saying the iPhone software update server could not be contacted what do i do?
I have now discovered that i cannot update or restore any of my devicesWere those items purchased or downloaded under a different apple ID than what you are logged into on the phone?
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Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?Try disabling firewall and virus scanning software
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i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you
Thank you. No my phone hasnt been jailbroke, therefore I'll keep trying.
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I am having difficulty in updating my iphone 3GS software from version 4.1 to version 5.1. I tried using my phone but cannot find the update software button even when I have gone through the right process by tapping SETTING, then GENERAL, yet could not find Update Software button. I mean the update Software button is not seen there.
I tried using itunes, yet no way. Each time I connect my iphone to my laptop itunes software comes up automatically and alerts me that a newer version of software for my iphone is available, It usually gives me the option of Download & Install or Download Only. Whichever of the option I click a message will always appear telling me that the iphone update server could not be contacted, then asking me to make sure that my network settings are correct and active or try again latter. Sometimes, when click on the Update button on my itune software. It will display an error has occured.
I have even tried to Restore iphone from itunes, yet the problem keep repeating itself.
Can anyone help me?Dear Tim,
I saw your message. Below are the problems:
Whenever I connect my iphone 3GS to my PC through a USB. My itunes software comes up automatically.
1. After that a message appears from the itunes that states that 'itunes could not connect to the itunes store, an unknown error cccured (306).
2. After the above, an alert message comes up which states that A new iphone software version 5.1 is availlable for my iphone. It then states would you like to download it and update your iphone now? With the options buttons as Cancel or Download and Update or Download Only. Whenever I clicked on Download and Update or Download Only, the next message that comes up is that The iphone Software Update Server Could not be Contacted and suggest make sure your network setting are correct and active or try again later.
The above is the challenges I am facing now. -
Ok I’m completely lost here....
I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
What I have done so far with which has made no difference:
Checked my internet connection
Changed my internet connection
Signed out of iTunes and then signed back in
Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-02-20 20:40:48.
Disabled firewall, spy sweeper, virus scanner
start>run>cmd> typed "netsh winsock reset"
Rebooted
Checked the parental controls in iTunes
Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
Deleted iTunes and reinstalled iTunes
When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added "# 127.0.0.1 gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well.im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.
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Message saying "The iTunes software server could not be contacted."?
I'm trying to restore an iPod touch that has been locked forever and I can't remember the passcode. When I connect the iPod to iTunes, and hit the restore button, I get a message that says "The iTunes software server could not be contacted." Then below that is says to make sure that my network settings are correct, which I've done, and that the connection is active, which it is.
Have you tried the following troubleshooting document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
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