Message content not visible in Outlook&OWa but visible in smartphone

Hello,
We experienced very strange issue last time.
One user received properly message on the smartphone and also in Outlook 2007 client, but the thing is that message content (internal text) is visible only on phone and there is blank message in Outlook. Message was sent to user from external sender.
I've tried to view this message in Owa but with the same result.
Also i've recreated Outlook windows& outlook profile but without success.
At the end i've opened this message via MFC MAPI tool and checked attribute "PR_BODY,PR_BODY_A,ptagBODY" where usually there is some internal text message but there is also empty space.
Can you please give me advice where to look further ?
Thank you in advance

Hi MacKrk,
Sorry for the late reply.
Found an article for your reference:
Change the message format to HTML, Rich Text Format, or plain text
http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-format-or-plain-text-HA102749169.aspx
Hope it is helpful
Thanks
Mavis
Mavis Huang
TechNet Community Support

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Message content not visible in Outlook&OWa but visible in smartphone

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