Message Creator Details in CRM_DNO_MONITOR
Dears Gurus
When I am processing the message, I want to call the message creator by phone.
I need to open the BP transaction and read the creators address data using his business partner.
Is it possible to add creator's address data when message is created, or find it another they directly from message processing screen?
Regards
Vladimir
Hi Vladimir,
I think that this screenshot can help you to find the button I told you. This must show the information of the Business Parter transaction.
[screenshot|http://img65.imageshack.us/img65/7863/screenshot1310200912003.png]
Best regards,
Tomas.
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Message was edited by:
Muhammad Farooq AliHello Farooq,
unfortunately the communication between message creator and message processor in the service desk scenario is very bad. As a message processor you can write an eMail to your creator with the action mentioned or you can create an automatic eMail as described in note #691303.
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Check the following link and also sdn threads:-
http://help.sap.com/saphelp_crm40/helpdata/en/ec/700b3b5d6d924fe10000000a11402f/frameset.htm
SOLMAN - Support Desk - Sent an email to the creator...
Re: Sending an automatic mail on changing message status
Mail during the creation of Support Message
Please reward points. -
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