Message failure problem

When I send a message to a friend in Texas, it says message failure but when I called him he said that he had a stable wifi and the same thing happened to him. How do I get messages to him?

Hi frosztbyte,
I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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