Message IDentification in Outlook

Running Unity 5.0. - Some internal users call other users extensions and leave Voice mails. The VM messages are delivered into Outlook with the "Users Name" and a subject line that reads "Users name and extension number".
Other internal users get identified as Unity Messaging System - <Servername> with a subject line thate reads "Message from <extension number>".
I would like everyone's messages to display the first scenario. I doesn't seem to matter what version of outlook is being used. Individual users delivery scenario is always the same with each call.
Any ideas why this is happening? Any Input is greatly appreciated.

Hi Daniel,
That does seem odd? Can you go through this info and do some more testing to verify that the Call Flow patterns are exactly the same between the different users;
Cisco Unity VMO Message Default Subject Line Appearance
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801a31ca.shtml
Check out the excellent Training Video for "Customizable subject lines"
http://www.ciscounitytools.com/TOI_Unity42.htm
Hope this helps!
Rob

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Hi,
I understand that when you tried to open Outlook 2010 beta on the Windows 7 64-bit computer, you encountered the following error:
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I understand the inconvenience you have encountered and appreciate the time and effort you spent on this issue. Please be assured that I
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===================
1.
Click Start.
2.
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Search box.
3.
Click Default Programs under
Programs in the search results.
4.
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5.
Highlight Microsoft Outlook on the left.
6.
Click Set this program as default.
7.
Click OK.
Suggestion 2: Start the Outlook program in safe mode
==============
1.
Click Start, point to All Programs, and then point to
Microsoft Office.
2.
Press and hold the CTRL key, and then click the Outlook program you want to start.
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Click
File menu, click Options >
Add-in, click Go button in the Manage:
Com-in Add.
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clear the checkbox to disable them.
Close the Office program and
restart it.
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==============
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System
Provider
[ Name]
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EventID
300
[ Qualifiers]
0
Level
4
Task
0
Keywords
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TimeCreated
[ SystemTime]
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Channel
OAlerts
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xyfc
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Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry.
(https://support.microsoft.com/kb/322756/ )
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In Windows 7, 8 or Windows Vista
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64-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
32-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
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3.

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When checked from a phone, the Outlook deleted messages are in the old items folder and are labeled deleted messages. If these messages are then deleted via the phone, they do go away and the messages count in the CUC Edit>Mailbox>Mailbox Information does go to zero finally.
Any ideas why the Aging policy doesn't work with Outlook? Is there a way to permanently delete the deleted items in the mailboxes of all users?
Here is our default system policy which is used on all mailboxes:
Enabled - checked
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CUCM 8.5.1.12018-1
CUC 8.6.1.10000-109

Hi Bill,
I just wanted to add this reference to the great tips from Jonathan (+5 "J-Man")
I don't see your version in the "fixed-in" releases;
CSCtr43597 - UC 8.5.1ES16.11900-16 Message Aging Does Not Work
Description
Symptom:UC 8.5 message aging policy set to purge deleted messages after one day and it does not purge messages.
Conditions:The root cause is known:If the difference between the MessageModificationtime+DeleteAgingRuleNumDay and the SystemCurrentTime is more than 99 days, the exception" Overflow occurred on a datetime or interval operation" is thrown by Informix as part of SELECT query on VIEW vw_MessageAging.And the MessageAging procedure is aborted.
Workaround:None
Details
1st Found-in:                          (1)
8.5
More
Less
Status:
Fixed
Last Modified:
Feb 27,2012
Known Affected Versions:
More
Less
Fixed-in:                          (6)
8.6(2.10000.30), 8.6(1.98000.53), 8.6(1.98000.126)8.6(1.64), 8.5(1.13031.1), 8.5(1)ES56
More
Less
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Customer Reported:                          (17)
Cheers!
Rob

Message IDentification in Outlook

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