Message in scheduled st

Hi Friends,
   Its a support issue. A message is in scheduled status(green flag) and when i try to restart i am getting error something like 'the message is already in scheduled state'. I heard that if we unlock the queue the issue can be resolved, Is that true? If yes then how to unlock the queue?
Thanks,
Suresh.

Hi,
Generallly, message will be in schedulate state if any messages are struck up in the queue...
from sxmb_moni, you can traverse to that queue and delete the erroe entry.
Select you message which is in schedulate state,....go to right of your window...you will find the queue starting with XBQT00001...Click on this queue..you will get the queued messages...and manually delete the entry.
Regards,
Sreeni.

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