Message Inbox: Long time to receive messages

Hi All,
My client is on 8.8 PL15. They complain that it takes a very long time to receive Approvals in th Messages/Alert Overview window, although the Update Messages in General Settings > Services is set to be 1 minute. They complain that they need to log out and back in again in order to receive messages, before they can approve.
Does somebody maybe know what could cause the delay?
Kind regards
Carin

Hi All,
The users cleaned up the Inbox and Outbox Messages, but the Approval Messages are still coming through slowly!
1. Some Authorisers do not even get the messages, while others do, even after they logged off and on again.
2. Also follow the following scenario: The user is logged on on a laptop and on a terminal. On the Terminal, the approvals almost come through instantly, but on the laptop, it takes forever. If you log off and back on again it then comes through.
Can anybody help?
Regards
Carin

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Message Inbox: Long time to receive messages

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