Message is can't connect to itunes store, check internet connection, but I'm online

I am logged into US store on my iPhone 4s. I need to switch to US store. My Mac displays "cannnot connect to itunes store. Check internet connection" but I am connected and online? What do I do?

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I'm getting a message saying can't connect to itunes store check intrnet connection

I have an older Mac book 10.4.11 and an older version of itunes 7.0 and when i try to connect to the itune store i get a message saying that itunes couldn't connect to the itunes store, check internet connection. The connection to the router is excellent.

This Aple doc is a good place to start -> iTunes: Advanced iTunes Store troubleshooting

Hi there, got 3 issues at once.... 1) can't download the latest itune version (it simply stops, not even an error message) 2) can't access the itune store and in order to fix this i need the latest version 3) one of my ipods isn't recognised by itune

Hi there, got 3 issues at once....
1) can't download the latest itune version onto my PC (it simply stops, not even an error message)
2) can't access the itune store and in order to fix this i need the latest version - catch 22!
3) one of my ipods isn't recognised by itune, nit sure if because of the earlier problems?
.... thanks
S.

Hello SAB7700,
This first article can help get iTunes successfully downloaded and updated, which should restore access to the iTunes Store.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Once iTunes is successfully updated, the following articles provides steps that can help get your iPod working in iTunes again and the iTunes Store functioning, should the update not resolve these issues
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

HT201413 one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I checked all information about to connect to iTunes Store from my iPad but this problem is present

I checked all information about to connect to iTunes Store from my iPad but this problem is present

Have you tried here:
Can't connect to the iTunes Store
Saying you checked all information does not really tell us what you tried.

When I am connected to the Internet I cannot sign into FaceTime. A message comes ' not connected to server. Check Internet connection' . Am unable to contact folks on FaceTime for last 5-6 days. Please help

Dear Friends,
I am unable to contact my friends on FaceTime last 5-6 days. Although I am connected to the Internet and browsing my mails successfully, when I sign into FaceTime with correct ID and PW a message appears ' cannot connect to server. pl check Internet connection' this is very confusing. Pl help.
thanks
ARabinda Ganguly

Make sure your time zone and time are correct. Have the iPad get the time automatically.

I can no longer connect to itunes store ot internet radio

I can no longer connect to the itunes store or internet radio. Internet connection is OK. Everything used to work just fine. I have uninstalled and reinstalled Itunes a couple of times with no luck. Itunes itself works fine. My download speed is around 20 Mbps. Why would Itunes radio suddenly be inaccessible?

Maybe check you are logged into your Apple ID.

TS1368 I keep getting this error message and can't open the iTunes store. I've reinstalled iT a half dozen times with no results. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing" reinstall iTunes

I can't open the iTunes store and keep getting this error message. "Registry settings used by the iT drivers for importing & burning CDs & DVDs are missing. Reinstall iTunes." I've reinstalled iT a half dozen times with no results.

You might have two different things going on at once here.
Starting with the registry settings message.
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes

ITunes will not connect to iTunes store. Internet is valid and iTunes is allowed through firewall. Help.

Every time I try to connect to the iTunes store or use the internet in any sort of way through iTunes I recieve an error message that says "network connection refused." Obviously my internet connection is still working or I wouldn't be on this website, and I've checked both windows firewall, and the McAfee Security programs and there are no blockages in either case. I'm thinking a recent version on iTunes caused the problem. Running on Windows Vista Home edition.

and the McAfee Security programs
Doublechecking ... do your McAfee products include McAfee Family Protection?
If so, check to see if your McAfee Family Protection is currently blocking iTunes, as per the following McAfee document:
Using McAfee Family Protection Web Blocking
If iTunes is currently being blocked, unblock it.
Are you able to get through to the Store now?

Cant connect to itunes store it says connection has timed out

when i try to access the itunes store it says cant connect to itunes store connection has timed out make sure your network setting are correct and your network connection is active, then try again....i have re-synced and downloaded the new itunes,i can access it on my ipod touch 3rd gen. but when i go to it on the computer it doesnt work i NEED HELP!!!

I've had the same problem for the last two weeks. Finally resolved the issue in Windows 7.
Go to start button, control panel, system & security, windows firewall. On the left side of the box click on "advanced settings." On the left side of the box again click on "Inbound Rules." You should be able to see iTunes under the name category. Make sure it has a green check mark next to it. If it does not, then double click on the name. In the "general" box which comes up open, click "Allow the Connection." That worked for me. Somehow itunes was blocked but now I can access the itunes store again.

ITunes could not connect to iTunes Store.The network connection was refused

I'm getting the following error message when I try to access the iTunes store: "iTunes could not connect to iTunes Store. The network connection was refused."
I have tried to change my DNS settings. I've also run the msconig prompt. Nothing seems to work. Do you have any suggestions? Please help. It would be very much appreciated.
Thanks.

i have been having this same problem. it also seems like a ton of folks are. i think apple has dropped a huge ball on this one. luckily ther are MANY other places now to purchase music other than itunes. i think their business will fail unless they get on top of issues like this.

Can't connect to iTunes store? "Network connection refused..." FIXED!!!

I think I’ve fixed it! After trying a bunch of stuff this is what worked for me!
From: http://discussions.apple.com/thread.jspa?messageID=2605647?
(I just copied and pasted the text so the formatting looks goofy...)
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 19, 2006 7:39 PM in response to: evily
See if this helps in your situation:
OK, all you people all over the world who have been having the same problem as me for weeks, months, a lifetime, here it is! If your warning/error reads "iTunes could not connect to the Music Store. The network connection was refused" and then the BS about checking to make sure your connection is active, well I found something on a forum at Digg.com that with one click WORKED LIKE MAGIC and I'm a happy camper now, rockin to stuff I finally got from the store.
Now before I print the fix, my previous situation was: I could connect to the Apple store site for products, etc. and could check my account, but I could not connect to the music store at all. In every other way, my internet connectivity was flawless. I tried to solve the problem, shut down every firewall or antivirus program I had, searched forums, fiddled with the registry (and THAT was a stupid move!), reinstalled itunes like HOW MANY TIMES, and even finally got a written email reply from iTunes support when I waah.., waah..., waah..ed long enough and they gave an answer that was WORSE than useless. Months passed. So if the above in total or in part describes you, her it is. It's safe and if it doesn't work, you can put things back the way they were without any problem.
This is the quote from the forum at Digg.com that did it for me:
"figured out the problem thanks to Peter on the badapple forums, in his great assistance:
"In your windows\system32\drivers\etc directory there is a file called hosts. Open it in notepad. You will see a line
127.0.0.1 phobos.apple.com
place a # in front of that line so that it looks like this:
#127.0.0.1 phobos.apple.com
and save the file. your problem should be resolved!"
That's it guys and gals. Also you might be sure that the phobos.apple.com domain is specifically allowed by your firewall/A-V software. Let me know if it helped!
ASUS P4 mothervboard Windows XP A screamer machine
Did this topic solve your issue?
evily
Posts: 2
From: georgia
Registered: Jun 14, 2006
Re: cant connect to itunes music store
Posted: Jun 24, 2006 6:45 PM in response to: life4living2
I followed the changes you suggested exectly but its still not working. I tried adjusting the Firewall again and even turned it completely off, but still it gives me the same message and wont open.
insignia Windows XP
Did this topic solve your issue?
life4living2
Posts: 12
From: Great Central Valley of California
Registered: Jun 19, 2006
Re: cant connect to itunes music store
Posted: Jun 25, 2006 11:37 PM in response to: evily
Evily,
Here's a variation that was on another thread on this topic. See if it helps any:
Posts: 1
From: Seattle
Registered: Jun 23, 2006
Re: "iTunes could not connect to the Music Store"
Posted: Jun 23, 2006 3:48 PM in response to: life4living2 Reply Email
SUCCESS!!! I tried many variations on this and it finally worked. Yes, as life4living says, you have to open the "hosts" file that you can find in C:\WINDOWS\system32\drivers\etc
... use NotePad ...
At the bottom of the file, I found
127.0.0.1 localhost
and nothing about phobos.
AFter many attempts, I changed the end of the HOSTS file to this:
# 127.0.0.1 localhost
# 127.0.0.1 phobos.apple.com
and now iTunes music store and podcasts open up just fine.
Strange. The # character means "this is a comment" - so it's basically the same as removing the line completely.
The address 127.0.0.1 means "my machine" and this address is used by other apps such as Google Desktop. Hatching it out, however, does not adversely affect Google Desktop. So basically you have to hatch out any 127.0.0.1 address in the HOSTS file and then iTunes will work!
Try it...
(I did, also, add phobos.apple.com to my "trusted sites" in Internet Explorer settings, but I don't think this was essential.)
After performing the above I found it only worked once after rebooting. I uninstalled Spybot Search and Destroy because it wouldn’t maintain some of the start up settings and cookies were getting nuked by another program I have in start up (Windows Washer).
Some other threads said to check firewall settings. I have free AVG. I went in and okay’d anything to do with iTunes. I also added the iTunes program to the list of approved processes in the AVG list and it seems iTunes is now working! Hope this helps!

It's for windows.
1. Press the Start Button in the (default) bottom
left hand corner.
2. Click on "My Computer".
3. Click on (Default) C:.
4. Find "WINDOWS" and open.
5. Find "system 32" and open.
6. Find "drivers" and open.
7. Find "ect" and open.
8. Find "hosts" and open.
9. For a XP, a popup will open and show options to
open it in.
10. Select "Notepad" or "Word" or what ever you use
for writing a document.
11. At the bottom, if it says "127.0.0.1 localhost"
C&P This Over the 127.0.0.1 localhost:
#127.0.0.1 localhost
#127.0.0.1 phobos.apple.com
If it only has 127.0.0.1 phobos.apple.com, add a "#"
at the beginning.
12. Restart your computer.
Hope that helps!
-Pirate Munkeh
This helped my error! Thanx!

After updating to latest version of itunes i get error -3212 when trying to connect to itunes store, says not connected to internet. But internet status is ok and can use browser

just updated to the latest version of itunes for windows. i can't stream any of my radio stations and when i try to connect to the itunes store i get an error -3212 message saying i'm not connect to the internet, yet my browser works and my wireless status is ok.

I also had this issue when one day itunes stopped working for me on windows 8...
the error message I received first was: C:Programme files\common files\Apple\Apple Push service.dll is either not designed to run on windows or contains an error.
followed by: ITunes not installed Error 7 (Windows error 193)
Your response addressed how to fix this issue with earlier windows operating systems, but not for windows 8, so what ended up working for me was your advice applied a little differently. For anyone running windows 8 needing to know how to resolve this issue by repairing the Apple Application Support program, try following these simple steps - what a relief it was to have itunes working again after applying b noir's answer to the windows 8 operating system!
1. Swipe in from the right edge of the screen, tap Settings, and then tap Control Panel.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Control Panel.)
2. Click the Programs and Features icon.
3. In the list of programs and features, find the Apple Application Support feature and click to select it.
4. In the gray title bar above it, click Repair.
5. Approve the window prompts that follow until the repair has been completed.
6. Relaunch iTunes.
Hope this helps & good luck!

ITunes can't connect to iTunes store " No network Connection?? "

So how do i connect? there is nothing in the preference to change my connection. I used to have DSL connection but know i'm using a cable modem, so can't understand why iTunes can't connect to the iTunes store??? anybody know what to do?? Thanx
Ob1

I had a strange variant of this issue and finally banged through to a solution. I have an old Vista PC that I use as a music server, running ITunes 10.3.1.55. I turned off HOME SHARE to try and fix a different issue with REMOTE a few weeks ago, then could not get it re-established after, due to failed connection to the iTunes Store.
I didn't notice nor care til I realized that turning off HOME SHARE had gotten rid of the IMPORT button when I was browsing to another library, which I use frequently to pull new music from my laptop to the server. It is documented elsewhere that the IMPORT button comes back if you re-establish HOME SHARE. So I tried to do that and ran into the problem with connection to the ITunes Store/mothership.
I tried many suggestions, re-installed, etc w/o success. Then I did below from one of the Apple docs, specifically checking off TLS. Bingo! I had never had it checked before, and SSL was already checked, and all my other secure connections were/are fine, but for some reason this did it. I was able to get to the iTunes Store, re-establish my HOME SHARE and my IMPORT came back. Interestingly, the network diagnostic under HELP still fails the SECURE LINK test, but it doesn't seem to matter.
Another weird one solved, thanks for the leads and help here.
Further troubleshooting steps (for Windows only)
Correctly configure Internet Options
Open Internet Explorer.
On the Tools menu, click Internet Options.
Select the Advanced tab.
Under the Security section, look for Use SSL 3.0 and Use TLS 1.0. Make sure at least one of those two checkboxes is selected and click OK. (You can select both checkboxes).

HT204406 I can connect to iTunes store and buy stuff but when i run a connection test i get "connection to firmwear server failed" connection timed out. Do i need to configure my wifi adapters settings?

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite A215
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0029A68C04077DC8
Current user is an administrator.
The current local date and time is 2012-04-18 05:41:18.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon X1200
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: ff966d6a67ef265801e62ca642665008
iPodService 10.6.1.7 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {174B2346-A791-4C25-9515-884E658FE655}
Description:          Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
IP Address:          10.100.160.213
Subnet Mask:          255.255.254.0
Default Gateway:          10.100.160.1
DHCP Enabled:          Yes
DHCP Server:          10.100.160.2
Lease Obtained:          Wed Apr 18 05:39:40 2012
Lease Expires:          Wed Apr 18 05:56:20 2012
DNS Servers:          64.250.243.37   <<<<<<<<<<< multiple DNS ADS.
                    64.250.243.42
Adapter Name:          {5C7559AA-708B-4EFC-B67F-25B400863B6B}
Description:          Realtek PCIe FE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:
Here is the latest Diag. i got from iTunes help
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful. <<<<<<<<<< MAYBE PROBLEM HERE
The network connection timed out.<<<<<<<<<<
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-18 04:24:48.

See if this article will help:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814

Message is can't connect to itunes store, check internet connection, but I'm online

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