MESSAGE - itunes has stopped working correctly
Hi,
I have recently transferred to a new PC and installed itunes 10.5.
When opening itunes i receive the error message:
"itunes has stopped working correctly. Windows will close the program and notify you if a solution is available." Needless to say no solution is received.
A suggestion in another post on this subject in the Apple Support Communities thought this was related to itunes trying to access the itunes store and failing. Following this solution (which worked for the person who had the problem with his iphone) I:
disconnected from the internet
opened itunes
syncd my ipod touch
enabled the internet
closed itunes and re-opened it.
When NOT connected to the interent all was well and I synd my ipod touch. However on re-connecting to the interent I received the same error massage. This suggests that the problem is something to do with the program trying to access the internet.
Has anyone any suggestions as to how I can solve this problem? It may not be relevant but I use AVG Internet Sucurity 2012.
Thanks, Martin
Great!!
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I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.iPad not appearing in iTunes
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Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylewHi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
I keep getting the message itunes has stopped working. A problem has caused itunes to stop working correctly. What can be the cause?
Hello Main Event,
Thank you for using Apple Support Communities!
I found this article while researching iTunes quitting unexpectedly on Windows 7 and feel it will help to resolve the issue here.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
It starts with troubleshooting 3rd party plug ins, then moves on to account troubleshooting if needed.
Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.
Take care,
Sterling -
Hi,
I have a PC running Windows 7 - 64bit OS. I have had iTunes installed since the beginning of the year on this computer and have not had any trouble with it except actually using iTunes but that is a different issue. The other day I inadvertently downloaded "Tuneup" which I don't want or need. I firstly want to say I have no concrete evidence that Tuneup has led to my problems. It may be coincidental that Tuneup and my problems appeared together.
Tonight when I started iTunes, Tuneup took over a quarter of the screen on the right side. I closed this program. When the list of tracks was ready to be loaded from the CD and I went to" file" - "get info" option the message "iTunes has stopped working" would appear. Closing this message resulted in iTunes shutting down. I should say that before I closed the message the computer had essentially ground to a halt. The other curious thing was the behavour of the mouse pointer on the screen - the only place where it was visible was in the "iTunes has stopped working" box. Moving it out of the message box resulted in it disappearing. It would reappear if it were caused to wander into the message box.
I subsequently removed Tuneup (control panel, programs and features, etc...) iTunes had not improved. I then deleted iTunes, firstly saving the library to a file on the desktop. Then I did a fresh(?) install of ITunes but there seems to be no change. A curious thing was even though I had deleted iTunes through the control panel the library was still there as if I had done nothing. The whole thing is a complete mystery and extremely galling.
If someone has had a similar problem I would really like to know what the fixes were.
Thanks for "listening".
Cheers,
Grant Andrews.I had a similar problem. I'm using 64bit Windows7. The following solution worked for me:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes
Also, reinstalling Quicktime has worked for others having this same issue. -
I have recently bought a new laptop with windows 7 and when i have tried to install and open itunes i keep getting the message 'itunes has stopped working' itunes then shuts down before i can do anything to fix it. This happens every time I try to open itunes. I have tried uninstalling itunes and reinstalling it, starting itunes in safe mode. Nothing seems to work. Please can anyone help.
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
ERROR MESSAGE: ITUNES HAS STOPPED WORKING
Hi guys n girls, i was wondering if antonehas had the same probs as me, and ill try to explain what happens, After buying an ipod classic 120gb, i downloaded itune 8 for the firs time and it installs, then windows installer asks you "wouldyou like to open itune" so, i click yes, i set it all up, sort out a library, sync to ipod which is all fine, ipod works great.. Now if i close itunes, and open it again another time i get an error message,"itune has stopped working and windows is looking for solutions" and this does it evertime i click onto the icon and the quicktime icon aswell. now ive remove all of itune, quicktime, bonjour, apple updater and mobile support includeing a file to do with apple including some of the music that becomes attactched to it and checking system 32.i then download a fresh itues, it installs, works for the first time and thats it, i get the message again. i have uninstalled and installed intune including various products several time but to no sucess with getting itune to work. if anyone can possibly help me with this as ipod dont bounce off of walls very well cheers
bazza
bazdonsopplease sombody help me, apple support are no help, the shop are no help, the only thing i havent tried is delete everything on my laptop and put it back to factory, which is my very last resort
-
I just updated to iTunes 10.5 and now, I can't listen to music or watch a movie without the message "iTunes has stopped working" popping up. As soon as this happens, iTunes crashes completely. I'm running on Windows 7 - 64 bit. May I have some help please
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
As soon as i open itunes it comes up with the message 'itunes has stopped working'. i have uninstalled everything to do with apple/itunes and reinstalled it 5 times and it keeps happening . What can i do? Please HELP
Hi,
i have tried all that and it still comes up with the same message or doesnt open at all . I have also i have created a new user and itunes works fine on that account. -
iTunes 11.0.1.12 and Windows 7 (32 bit, latest version). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed"). I may be trying to search for an App. or book (or anything else), trying to access iTunes store, checking for updates to Apps., inputting my password, etc. etc. I have uninstalled iTunes several times, reinstalled several times, but the error persists. I tried the iTunes 10 suggested fix of running in safe mode, but iTunes again crashed when I was trying to create a new ID.
Any real help would be gratefully received. Thank you.Still having this issue
-
I get the message 'ITunes has stopped working' whenever attempting to open iTune. The problem Event Name is 'APPCRASH'. The Fault Module Name is iTunes.dll. The fault module version is 11.1.5.5. Does anyone has a solution?
Hello, philos188.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
iTunes for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Cheers,
Jason H. -
Im am using Windows 7 ,I log onto to itunes and connect my Iphone.When my iphone tries to sync it gives an error message "itunes has stopped working" - this only happens when i connect my iphone and it tries to sync - help please
Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
All of a sudden I'm getting a message Itunes has stopped working Data Execution Prevention has closed Itunes. What is causing this now, never had an issue until yesterday
please sombody help me, apple support are no help, the shop are no help, the only thing i havent tried is delete everything on my laptop and put it back to factory, which is my very last resort
-
When trying to login to iTunes I receive a message iTunes has stopped working. A problem caused the program to stop and iTunes automatically closes.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?
Hey Todd Rubenson,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows unexpectedly quitting. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.
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