Message not coming up on Tour

I have a user with a Tour 9630 who all of a sudden stopped recieving messages on his Tour - we're a BES 5.0 enviorment, he can send e-mails out just fine. Has an active internet connection, can recieve texts just fine, can open web browsers.
What could be the issue and how do I resolve it? It was working fine until one day when it just stopped.

I'm getting an " Incorrect Encryption Key " on the firewall and there's like 520 blocks... Does this maybe have something to do with it?

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    Hi ,
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    I have a small problem in File to RFC connection. We are trying to create a PO using a BAPI. In the XI system , it shows the XML is processed successfully but PO is not generated in the R/3 system.
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    <a href="/people/michal.krawczyk2/blog/2005/06/28/xipi-faq-frequently-asked-questions"><b>XI / PI FAQ - Frequently Asked Questions</b></a>

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    Hello,
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    >
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