Message number FS601 empty

Hello guys,
could you please let me know where can be the problem? user when uses FBRA get the message on the bottom of the screen : Document CC/xxxxxxx is not purely a clearing document
that is fine
but when she wants to see the whole message where she can see more details, is totally empty/blank.
the other users have no problem - apart another one actually
on the question if all messages in SAP are empty, she replied that only on clearing and reseting she faced this issue
do you know where could be the problem?
thanks in advance for your feedback
regards
Hana

In the same screen ask user to enter /nsu53, this will give you the details of missing authorisations.
And send the screen shot to BASIS consultant.
Rgds
Murali. N

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