Message overview Tab

Dear All,
I am facing a very serious problem that in the message overview or SAP Attributes tab of any message posted are coming blank for me.
If the ticket is posted from satellite the values are filled but
if the ticket is posted within solution manager by any way......the values of these two tabs is blank.
Please help

Hi Markus,
     We had the same issue. And I had ping pong too.. Finally we resolved problem.
     Solution for this is, when assigning ticket to SAP, as mentioned in the document, select "info to sap" and type some info there and assign to SAP by clicking "Actions" with "engine icon" and then ticket will be assigned to SAP, message will be transfered and you will get the message number etc in "SAP attributes".
   If this is not the issue.. pls ignore..
Cheers,
Krishna

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Moderator message: please do some research before asking.
Edited by: Thomas Zloch on Mar 3, 2011 2:43 PM

I cannot read minds, nor would I know every available or non-available enhancement option across the entire SAP landscape. I assume the same is true for other moderators.
People should learn to invest a little more effort into explaining their problems and the background, just like you did in your post here.
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