Message+ PC Backup Assistant pop-up

I recently installed this on my wife's laptop and she started getting these message pop-ups saying "Get Backup Assistant, Sync contacts from your mobile device to your desktop with Back Up Assistant. Click Here to get this service."
I tried installing the Back Assistant, but this didn't help the problem.  I've been using this on my laptop for a while with no problems.  We are both using Windows 8.1.  The only difference I can see is that she is using an iPhone 4 and I'm using an Android phone.
Is there any way to stop this pop-up message on her computer?  It is quite annoying.  Otherwise, the application works great and she'd like to continue using it without the annoying pop-up.
Thank you!

I have this same issue with my Samsung Intensity™ II not connected in any way to my Windows 7 PC running Message+. The pop up occurs randomly, and it says "Get Backup Assistant: Sync contacts from your mobile device to your desktop with Back Up Assistant. CLICK HERE to get this service. CLOSE" The all caps text are the options.  If you CLICK HERE, it takes you to Verizon Cloud - Verizon Wireless  And when I look at the "Compatible Devices" on that web page, obviously the Intensity II is NOT there, so I'm stuck. I don't mind the suggestive sell; once. The repeat is driving me back to using the web.vma.vzw interface instead, which is a pain due to the constant log-outs.

Similar Messages

  • Get rid of "Get Backup Assistant" nuisance popup on Message+ (PC).

    I use Message+ on my PC. It is great to be able to respond to texts with a real keyboard.  My only complaint is the annoying popup that instantly tells me to set up Backup Assistant.
    I do not use Backup Assistant.  My contacts are stored in Exchange-linked accounts.  I do not have contacts saved to my phone, because then I would need an additional service like Backup Assistant, when presently I just sync my email and my contacts live there.  I would disable on-phone contacts if I knew I could.  I went onto the website as linked and cannot set up Backup Assistant; this is a work phone and I am not the account manager.  But I still get this annoying popup in the otherwise-handy Messages+.  Maybe someone at Verizon could look into adding a "do not ask again" option to this popup?

    Quick bump to see if anyone from Verizon can offer something here?  If not I may just ditch the Message+ thing altogether.  A popup seems like such a minor thing, until it pops up while writing emails, during presentations, during technical support desktop sharing...

  • Online Backup Assistant and Text Messaging address books

    It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
    Am I correct?
    If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?
    If there is no way to synchronize these lists, I would request that such a feature be added.

    phonephace wrote:
    It appears that my contact list as found in Backup Assistant is totally separate from my address book as found on the Send a Text Message page.
    Am I correct? Yes, that is correct.  The backup Assistant is synced to your actual phone, and the address book for vtext. com is limited to the contacts you enter there and text through that method.
    If so, is there a way to copy my Backup Assistant contact list to my Send a Text Message address book?  I don't believe there is.  I'm not sure there is a way to import ANY contact list to the vtext.com pages, at this point. 
    If there is no way to synchronize these lists, I would request that such a feature be added.    Let's hope someone who can do something will see this and pass along the suggestion....

  • Backup Assistant network unavailable messages?

    I've been getting this message since I did the update last week.  Can anyone suggest a solution to me or point me to an existing conversation about this?  Thanks!

    Also if the information it on Backup assistance and you still cant access the backup I suggest Try Importing all contacts to Google and then all you have to do is check the double entries and select delete..
    1. Log into Verizon Backup Assistant
    2. Click on Export to CSV
    3. Save File as (or Rename to) Contacts (it should already be converted to CSV so including .csv is redundant)
    4. Log into Gmail/Google Voice
    5. Click on Contacts
    6. Click on Import
    7. Browse for the Contacts (.csv) file
    8. Click Import
    9. Disable BA by going to Settings / Applucations . Manage Applications / All Tab / Sync Service / Clear All
    All contacts on youir device should sync to Google...   Now I do say should because no software is perfect.

  • TS4009 A message "iCloud backup" popped up on the screen, and the iPad freeze, how to trouble shoot.

    A message "iCloud backup" appeared on the screen, and I could not run applications anymore on my iPad.  Please help.

    Just sorted this problem - hold down Sleep and Home buttons until apple sign appears - after about 15 secs. Thereafter use a normal and iPad unfreezes.  I backed up on iCloud afrer "recovery".  Good luck. 

  • Anyone Else Getting a Issue with backup assistant?

    Everytime I go into backup assistant or it trys to run on my fascinate that it always comes back as failed to authenticate and when I go into it it says that it may of been changed on the website and I've gone to the site and send it to my phone receive the text with my pin in it and then it is the same thing that I am entereing with I set it up. Please advise thanks.

    ok i keep getn a pop up for backup assistant plus wanting me to authenticate it... i have several times already ...i force stopped and cleared data but it still pops up! i tried authenticating it over 4G only and get this it still pops up!... id take it into the store but im sure they will suggest reformatting it for it seems that is all they know how to do... even tech support couldnt do much for me i swear i hate vzw preinstalled malicious natrotious apps... btw i discovered shark dash to have spyware and guess what its a preinstalled app go figure right!? im sick of this phone and sick of this service thats ran by nothing but ****** (yes it really censored ******)... >> comment deleted <<?
    >> Edited to remove profanity <<
    >> Discussions concerning rooting, jailbreaking, hacking, etc., are strictly prohibited on this forum. <<
    Message was edited by: Verizon Moderator

  • Why is Verizon support for Backup Assistant so limited?

    Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
    After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
    Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
    Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
    https://community.verizonwireless.com/message/826595#826595
    Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
    SuzyQ CommunityLeader
    SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
    This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
    We hear your!  I have posted several things about not being able to access the Get It Now catalog on some older devices.  Before, there was no way to get your access back to the catalog.  You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011.  There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
    Here's what you need to do to get your Get It Now access back on your older phone:
    1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data.  This will ensure other data is working.
    2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
    3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
    4) Explain your issue to them.  If you are getting error 3332 when you bring up Get It Now, let them know.
    5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
    6) Enjoy having access to your Get It Now catalog again!
    This is new information. Before, the only option was to get a different phone.  I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks.  Feel free to PM me or call customer service at 800-922-0204 for further information about this.
    Good luck!  And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before.  Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
    The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
    LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
    http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
    http://www.lg.com/us/support-mobile/lg-VX8300
    Ideas, anyone?
    This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

    I noticed that you posted this a couple of months ago...  I just activated an old VX8300 as well and am having the same error messages.  Did you have any luck getting it figured out?
    I agree with you as well.  I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

  • Re: Possible to download VZ backup assistant data to Storm

    I just got the Blackberry Pearl 8239 flip, and had to find a way to get my messages off of a LG phone with Backup Asst. (I have Verizon). After a lot of research and some mistakes,  was able to successfully (more or less) get my info into my phone without having to retype it all. It's not perfect or super fast, but it is easier than manual typing if you have 100+ contacts. Here's what I did:
    1. Hopefully you already had Backup assistant, and had your contacts backed up recently.
    2. Go to Backup assistant on your computer and click on the "print" icon.
    3. Highlight all of your contacts (not the headers), and copy them (cntrl c or the Copy tabon your pull down menu)
    4. Open up Excel. (I actually used  Open Office Calc--same thing, but Open Source.)
    5. Paste your contacts.
    6. Clean them up. You may see, as I did, the words "email, work, mobile, etc all over the place. You do not want them there. You amy also see that several numbers are in one column. You want separate columns for each type of information (mobile #, home # etc.) This is also a good time to get rid of numbers for people you really don't need any more. One mistake I made was to keep the first and last names in the same column, so i was unable to separate these at import (well I cold have redone it all, but it was a long day!) I recommend taking the time during this step or you will be editing all of your contacts later as I am!
    7. Save file under any name, but with a .csv extension. Ignore any warnings you might get because of changing the extension. If you are worried, save it twice, once under the xml and once under csv.
    8. Open Microsoft Outlook.  Open File>Import>Other Address Book. Highlight the "Text file, Comma Separated Values" When the window opens, click browse and find your .csv file.
    9. Microsoft Outlook will ask you questions about various fields, based on your first contact entry.  You need to correctly assign fields for last name, first name, etc.Click Finish. You might want to check out your address book inOutlook just to be sure it's all therethe way you want it--It's easier to delete your address book here and start over than delete all your contacts once they are in your phone.
    10. Open the Blackberry Desktop Manager and be sure your phone is connected to it. From the Main Menu, click Synchronize>Syncronization (under Configure).
    11.Click on the Synchronization button and check "Address Book," and then click setup. You will be give several options of programs to synchronize with. Choose Outlook (obviously.) The Desktop Manager will download the files, check with you to make sure you really want them and presto (sort of) you are done!
    I hope this helps! It really was much simpler than manual typing! Good luck!

    tomkaz79 wrote:
    hi,
    i have a blackberry storm and i went to open the backup assistant program and every time it asks me to enter my pin to restore data. i am trying to save changes to my address book i made on my phone, not restore from my backups. does anybody knoe how to fix this  ? 
    To resolve this issue when you open up Backup Assistant select the # symbol for forgot password. Once you do this then select the # symbol again to set up as a new user. After you do this then select to sync contacts and all of your contacts to your Backup Assistant account.
    2nd question - i made changes to the phone numbers listed in my backup online to remove the ( ) and the dashes in my phone numbers since the speed dail numbers won't work the blackberry with ( ) and dashes in the numbers. I make the changes to the numbers, but after i save it they are still there. I am worried that if i run the sync from the backup **bleep**'t website it will throw the () anddashes back into my contavts, which i don'r want. anybody have this issue or would be able to answer my question(s)  /
    On this option the () and -'s are programmed to be set into the phone numbers of your contacts. The way to get around this when you choose to add a speed dial choose to do it by contact. When you do it this way it will not matter if you have the () and -'s in it. The speed dial will still work correctly.
    Hope this helps.

  • Backup Assistant is not populating the data to the site

    I have 200+ contacts in my phone that were transfered by the Verizon store.  They also set up the backup assistant for me.  When I sync the contacts to the backup assistant from the device I get a message on the device that says succeded and a time and date which are current.  Then I go to my computer login to  the backup site and no contacts show up.  When I click in the messages tab the messages are there.  I have reset the phone synced about 100 times and still no contacts.  Any ideas?

    If your contacts are saved as Google contacts, they WILL NOT backup to Verizon's Backup Assistant.
    If the word Google is under the Link box (which is an option to allow linking to other contacts), the contact is saved as a Google contact. You can't change it after it is saved the first time.
    From your post above, it sounds like your contacts were uploaded to your Google account and synced to your phone.
    Google contacts are a better way to go IMHO.

  • Backup Assistant not compatible with Droid Razr M

    I'm trying to backup my photos, etc. and went to the apps section on Verizon's website to get the Backup Assistant Plus.  It says "not compatible your device, choose another to send to."  I tried the regular Backup Assistant with the same result.  What am I supposed to use to backup my data?  My phone is being replaced on Tuesday so it's critical that I get everything backed up now!!!

    Thanks.  It sounds a little complicated but I think I can figure it out.  Will that also capture my e-books from Kindle, Nook, Google Play Books and Aldiko Book Reader?  If not, how do I make sure I get those? 
    I used Explorer to copy every single file and folder that was in the Internal & External storage onto my computer hard drive (before I got your message) but I'm not sure how that will work to get it onto the new phone.  My plan was to just reverse the process but I'm worried that may end up causing more problems than if I just found a way to copy what I actually needed.
    Discover great books with me, five minutes a day, at DearReader.com.

  • Status of Backup Assistant for Contact Information

    Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
    I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my  work added no value me.  
    I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago...  If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
    Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
    Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.  
    As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress.  Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
    Key questions for me:
    1)  Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
    2)  When will the site be functioning with normal capability?
    3)  What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
    4)  If the application were working normally, how would one do updates online and have those updates exported back to the phone?

    BillW wrote:
    Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution. 
    I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that.  $1.99....  I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my  work added no value me. That's where the current issue is - syncing online changes back to the phone. 
    I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago...  If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
    Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...  The "sync" with the online system is supposed to happen automatically.  I set the option on my phone (go to BA on the phone, Options >> Set Schedule.  I have mine set to late night.)  It is supposed to connect to your online backup and sync any changes.  Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
    Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.  
    As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress.  Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
    Key questions for me:
    1)  Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
    2)  When will the site be functioning with normal capability? No clue...
    3)  What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?  It has worked as you expect it would, for me, in the past.  I have used it for years, actually, and been pleased, and recommended it to others.  The recent debacle is very disappointing.
    4)  If the application were working normally, how would one do updates online and have those updates exported back to the phone?  Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
    I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others.  This recent BA mess is not fun....and I hope it gets resolved very soon.

  • Backup Assistant and Verizon Cloud not working correctly

    I have a Samsung Galaxy SIII.  Been using BU Assistant Plus a long time.  Recently found out about "Cloud"...downloaded it, installed it, can't load it.  Have repeatedly downloaded, installed, tried to load, uninstalled, reinstall....  I've about had it.   Neither Back Up Assistance Plus, or Cloud are working properly.  Cloud - not at all.  I click the icon, the red screen appears with a gray radio button that says, "Get Started".  I press it, then after 5 seconds the screen goes black, a dialog box appears saying that the app has been stopped, do I want to send an error report, which I do send...  Anyone have a clue?    Same happens on my son's Stratosphere 2 and husband's Lucid... Please advise!  Thx
    Message was edited by: Admin Moderator

    I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!!   And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone).  They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings.  I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again.  So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done. 
    I'm not at all convinced that they understand at verizon how to get around this.  I would be really glad if anyone else has and could pipe in here.  It's a real problem. 

  • Stuck in a sync request from Backup Assistant

    I just got an replacement Barrage and am working with Backup Assistant but it's stuck in a sync request that didn't work. 
    Here's what has happened:
    I backed up contacts to Backup Assistant from old phone. worked fine. 
    Looked at contacts on-line and they are all there and fine. 
    Activated new phone.
    I pressed Sync on the online contacts, no error.
    I picked up my phone and I think hit a button right when the download started. seems like it stopped/cancelled it or something
    The contacts weren't put on the phone.
    When I hit Sync on the web page now I get this message:
    "We're still working on your sync request. We'll be done in a moment. (39125)"
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    thanks

    I would be glad to look into your backup assistant syncing error. Please on the phone go to menu>media center>browse and download> click on backup assistant and follow the prompts it should bring your contacts to your device. If you still experiencing errors please send me a PM and I would be glad to further troubleshoot and look at your account.
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  • How to sync more than phone numbers from Backup Assistant to LG Octane?

    On the LG Octane, I have been told that I can Import contacts from Outlook 2010.  Also I can edit and add contacts in Backup Assistant.  This I can do.  But when I sync the phone to Backup Assistant all that appears on the phone contacts list is the person's name and phone numbers.  The lines for address, email, etc are blank.  These items do not transfer from Backup Assistant.  What is wrong?

    Backup Assistant supports most address book fields; however, there are some address book fields and settings that may not be accessible.
    Supported Fields
    Mobile 1
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    Email 1
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    Fax
    Unsupported Fields
    Groups/Category
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    Text Messaging Ringtone
    Picture ID
    Secret
    Speed Dial
    Voice Mail
    Some information may  not sync to the device because there may not be a specific address book field for the contact information.
    Sign in to the Back Up Assistant website and press the Sync button. 
    https://wbillpay.verizonwireless.com/vzw/nos/ba_nab/overview_def.jsp

  • Contacts with Multiple Backup Assistant + Contacts Entries

    I have read others with these same issues.  Unfortunately, the responses they are getting have to do with having multiple contacts and joining those contacts.  That is not the issue.  The issue is that each contact has MULTIPLE Backup Assistant + Contact entries.  Meaning, when you you start typing a name to send a text message to, it shows you multiple phone numbers for that person (only, they are all the same phone number).  For example, if I start typing Zoe, it will show you contacts that match, it will have Zoe 555-555-5555 listed 6, 7, 8, or more times.  But wait, that is the home number, how you keep scrolling them until you get to the mobile number which is also listed 6, 7, 8 or more times.  When you go into you contacts and select Zoe, and then go to Edit, you see why - There are 6, 7, 8 or more Backup Assistant + Contacts entries!!!  These duplicates are what we are wanting to know how to remove.  My daughter has only one phone number, but when I click on the her picture in the favorite contacts widget, it shows 2 and they are both the same.  Even the BAL #225 shows up EIGHT times!!!!!   When you go online (to the Backup Assistant), they are all listed there too.  HELP!!!!!!!

    I have no prblem syncing multiple mobile numbers so I don't think it's a universal issue with iOS. The only difference I see is I am using CardDav instead of using the Exchange option. Have you tried it that way? You can urn off contacts in the Exchange account and add the CardDav account separately.

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