Message processing time

Hello,
We are currently using solution manager (just starting to), to be more specific we are using the service desk function.
I've read quite a few messages and understand that I need to set up a few things (hierarchies, products, service contracts, etc..) in order to be able to calculate things like initial response time, etc...
My question is the following though:
I get a support request message (SLFN message) created by a customer. The priority of the call is priority 3 and contractually I have  4 days to fix the issue.
The message is logged on DAY 1 so I must give a solution at the latest on DAY 5.
I pick up the call on DAY 1 and  do an initial analysis of the call (say 10 minutes)  and come to the conclusion that the message description does not contain enough detail to get me going on it. So I return the message to the customer (still on DAY 1) asking him for further information.
The customer respond to my request on DAY 6 we the information I need. Now DAY 6 is gone past the date the call should have been closed.
My questions are, can Solution Manager
- report on the fact that I have worked 10 minutes on the call
- report on the fact that the customer kept the message for so long and hence I cannot be deemed to have not respected the SLA agreed time
Thanks for your thoughts/inputs.
PR.

Hello Pascal
I'm looking for recording such informatoion also. Did you find an answer to this?

Similar Messages

  • BPM Concern: Total message processing time too large

    Hello Experts,
    I have implemented a BPM scenario with a fork step. MDM is the sender system and ECC is the final reciever system.
    Branch 1 of Fork step: Processes Message type 1(DEBMAS); includes transformation step(ABAP mapping) and Send step (RFc call to ECC)
    Branch 2 of Fork step:  Processes Message type 2(ADRMAS); includes transformation step(ABAP mapping) and Send step (RFc call to ECC)
    the messages are proccessed as required but the only concern is the total time reuired for the final message to be posted to ECC system. This scenario using the above design takes more thean 5 mins to post the message to ECC; which the end user will not accept.
    Is this due to the parallel processing using fork step? Is there any alternative method of implementing this with minimum processing time?
    Thanks in advance,
    Elizabeth.

    Hi Ninad,
    Begore the ABAP mapping step, there is a send step (sends DEBMAS/ADRMAS to ECC).
    ABAP mapping reads the message Id generated for the above message  and the retrieves the PI IDoc number and its details from PI SXMB_MONI backend tables. This is then required to be given as input to Send step (RFC call to ECC to get ECC IDoc acknowledgment based on PI IDOC number).
    ~Elizabeth.

  • GR processing time not taken into account for exception message in MD04

    Hello Gurus!
    In MD04 when we toggle between displaying at GR date and AV date sometimes there is a shortage in AV date view but none in GR date view due to GR processing time.
    How can we include the GR processing time to be taken into account so that an exception message is shown for the shortage during AV view?
    Thanks in advance!
       -Alvin

    Hi There
    What you meant by shortage,,,
    AV- Available date,
    GR- Availble date+GR processing time
    if you have not set up the GR processing time in Master, it may come as ZERO days,, so AV and GR date may be same,,
    if this is not your quesry, please provide more details on your query,,,
    Thanks
    Senthil

  • Message processing in the queue for long time

    Hello All,
    We are executing a file to Idoc scenario. The mapping is very complex.
    The file to be processed is of size 125kb size. Which generates around 450 Idocs.
    The file is picked by the adapter engine in hardly a minute.
    But I see the message taking 6 hours to process in the Queue.
    (SMQ2)
    Is there a way I can improve and speed up the Queue processing.

    Hi,
    >message taking 6 hours to process in the Queue.
    It should not happen,
    Check whether all the Queue are Registered.
    /people/sap.india5/blog/2006/01/03/xi-asynchronous-message-processing-understanding-xi-queues-part-i
    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/59e837d3-0201-0010-c096-dc1869733413
    Regards
    Agasthuri Doss

  • OS level command before message processing

    Hello
    I am getting the files from the SFTP server through the shell script and expecting to be processed by my File sender adapter.
    I have configured my File adapter which will poll the directory into which the shell script gets the file and it is scheduled at say 60 sec duration and i had configured OS level command before message processing.
    But when i monitored my communication channel and also my directory I found out that its not executing the OS level command. I tried dropping the dummy file into the directory. This time when checked in comm channel monitoring, it executes the OS  level command and gets the file from the SFTP server and adapter polls the SFTP file as well. But i don't want to use dummy file each time.
    Is there any way by which we can always make adapter to execute OS level command. I tried various options like Process Empty files etc etc but no luck.
    Thanks in advance.
    regards
    rajeev

    Rajeev
    How about placing a dummy file of 0 bytes, setting up the 'Handling of Empty Files = Don't create message', Processing mode = 'Test' and then writing a post operating command script as well, to move all the files to archive directory except the dummy file.
    Not a clean solution but just a thought.
    http://help.sap.com/saphelp_nw70/helpdata/en/e1/69a740aa053a13e10000000a155106/frameset.htm

  • Error receiving AS2 message from partner: B2B-50037:  B2B inbound message processing error

    B2B/SOA 11.1.1.6.0
    We are setting a new trading partner and when we started document transmissions we are getting errors on the inbound messages: B2B-50037:  B2B inbound message processing error.
    The attachment shows the relevant lines from the soa log and diagnostic log files.  Here is the error detail that shows:
    [URI: /b2b/httpreceiver] Error -:  B2B-50037:  B2B inbound message processing error[[
    Error -:  B2B-50037:  B2B inbound message processing error
            at oracle.tip.b2b.engine.Engine.processIncomingMessageImpl(Engine.java:3143)
            at oracle.tip.b2b.engine.Engine.processIncomingMessage(Engine.java:1650)
            at oracle.tip.b2b.transport.InterfaceListener.onMessageLocal(InterfaceListener.java:403)
            at oracle.tip.b2b.transport.InterfaceListener.onMessage(InterfaceListener.java:214)
            at oracle.tip.b2b.transport.basic.TransportServlet.doPost(TransportServlet.java:754)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
            at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
            at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
            at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
            at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
            at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
            at java.security.AccessController.doPrivileged(Native Method)
            at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
            at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
            at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
            at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
            at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
            at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
            at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
            at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
            at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
            at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
            at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
            at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
            at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
            at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
            at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
            at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
            at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
    From the b2b_wire_message we get these Protocol_Transport_BINDINGS:
    ChannelName=TransportServlet
    Reverse-Via=LIN-ISA1
    AS2-To=accobra.....
    Date=Fri, 26 Sep 2014 05:46:17 +0000
    AS2-Version=1.2
    AS2-From=K.......
    Disposition-Notification-Options=signed-receipt-protocol=optional, pkcs7-signature; signed-receipt-micalg=optional, sha1
    Disposition-Notification-To=http://<ip&port>/as2in
    Message-ID=<[email protected]>
    MSG_RECEIVED_TIME=Fri Sep 26 00:46:17 CDT 2014
    ECID-Context=1.0050z5j^buc6yGn6wnZf6G0002f60007bt;kXjE1ZDLIPGIj2QCYV8QoKSSmLRO_PQT_IS
    Content-Type=application/pkcs7-mime; smime-type=enveloped-data; name=smime.p7m
    Proxy-Client-IP=172.17.25.101
    MIME-Version=1.0
    User-Agent=e-integration AS2 Server V 6.1.8
    X-Forwarded-For=172.17.25.101
    Content-Length=3602
    Host=nalinsoa05.abd.ad.acco.com
    x-weblogic-cluster-hash=QoZzGUzdcjBD5fGIE8Uos5abiHI
    EDIINT-Features=multiple-attachments, CEM
    Connection=Keep-Alive
    X-WebLogic-KeepAliveSecs=30
    X-WebLogic-Request-ClusterInfo=true
    The message creates a wire message, business message, and an application message.
    What doesn't happen is no MDN gets sent back to the partner.  It should be a synchronous MDN.
    We have double checked the certificates on both ends and they are OK.
    The document and Agreement get recognized OK:
    Refer To Message
    Refer To Message
    Sender Type
    AS2 Identifier
    Sender Value
    K. . .
    Receiver Type
    AS2 Identifier
    Receiver Value
    accobr. . .
    Sender
    K. . . l
    Receiver
    ACCO . . .
    Agreement Id
    K. . .l_EDI_X12_4010_856_856Def_Inbound
    Agreement
    K. . .l_EDI_X12_4010_856_856Def_Inbound
    Document Type
    856
    Document Protocol
    EDI_X12
    Document Version
    4010
    Message Type
    REQ
    Direction
    INBOUND
    State
    MSG_ERROR
    Acknowledgement Mode
    SYNC
    Response Mode
    ASYNC
    Send Time Stamp
    09/26/2014 12:46:17 AM
    Receive Time Stamp
    09/26/2014 12:46:17 AM
    The error is vague enough to provide little or no help in locating the root cause of the issue.
    Any assistance in providing information on how to get this working would be greatly appreciated.
    We do have dozens of other AS2 partners working in this instance just foe reference.  We are just having issues with this new partner setup.
    Thank you.
    Regards,
    Ken

    Ken,
    I am observing the Ack Mode is set as "SYNC" . This is selected by default. This option is available in the channel configuration section
    If the usecase is not SYNC, please change as ASYNC and test. It should work.

  • Issue with processing time of JDBC receiver adapter

    Hi all,
    We are using PI 7.1 EHP1.
    We have an issue with JDBC receiver adapter taking too much time to process messages.
    We are using XML SQL format message protocol with INSERT_UPDATE as the document format.
    Each message can contain multiple records, i.e. 1 single message can result in many updates/inserts.
    Currently, time taken to process in 6-12 secs which is quite high considering the messages are not very large in size.
    We sent the statements to Oracle DBA to see if anything about the queries being used is causing issues. Awaiting inputs.
    In the mean time, wanted to check if there is anything that can be done from PI side that will help us improving the processing time.
    Thanks in Advance,
    Sailaja.

    Hi,
           i think the main cause is  query taking long time to execute in DataBase.
          -> increase the read time and response time in the JDBC receiver adapter.
      In the advanced mode table section of sender channel and receiver channel configurations, we can set driver properties for each DB connection. Any such property would have to contain prefix 'driver:'(with out quotes).
    For Oracle Database JDBC thin driver 10.2.0.3 version, the property oracle.jdbc.ReadTimeout helps to set read timeout while reading from the socket. Also for setting login time out in Oracle, we use oracle.net.CONNECT_TIMEOUT. To set these two properties use as follows: driver:oracle.jdbc.ReadTimeout 1000 driver:oracle.net.CONNECT_TIMEOUT 1000 The TimeOut Driver properties like ReadTimeout and CONNECT_TIMEOUT are in milliseconds.
    Refer note 1078420 for more details
    please go through this blog i hope it will help you.
        http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/c059d583-a551-2c10-e095-eb5d95e03747
    regards,
      ganesh
    Edited by: ganesh.nijampudi on Oct 25, 2011 12:00 PM

  • How to reduce processing time  in case of jms to idoc scenario

    hi all,
    i am doing jms to idoc scenario.
    in this i'm using xslt and graphical mapping.
    while perfroming E2E testing the messages are taking lot of time to get processed.
    please tell me as how can i reduce this processing time or in short how can i overcome this problem.this is a critical issue in production.
    regards
    madhu

    Hi,
    1. To reduce the processing time for JMS -> IDOC scenario, try to get the Average processing time taken by JMS adapter, IE, IDOC adapter for the messages that are processed so far by going thro the Adapter Audit logs, SXMB_MONI race and Time in WE02 in R/3 system. Calculate this for 5 - 10 messages at different time to get the clear idea of which step is consuming more time. Then it will be helpful to focus on tuning that specific step.  If you are using BPM, check the processing time taken by PE.
    2. Check the Inbound and Outbound queues used by this interface, if required try to configure Prioritized Queue with more time allocated for this interface in Integration Engine.
    3. Check the load on the Integration Server when this Interface messages are getting processed, to understand/ isolate the interfaces which are consuming more processing time and system resources.
    4. If this is not in Production try to perform the Mapping/ transformation in graphical mapping itself, it will be helpful to minimise use of XSLT mapping to get better performance.
    5. Check if the Archive and Delete jobs are running successfully in the Integration Server, since this will free up the occupied resources in the system.
    6. If possible post seperate Forum questions for issues in different Interface scenarios, it will be easy to understand the problem for all of us.
    Hope this will be helpful,
    Regards,
    S.Santhosh Kumar

  • OS command on sender channel before message Processing

    Hi all,
    I am trying run unix script on my sender CC before message processing it's not working ,but If I use the same command in the program RSBDCOS0,I can see shell script is working.
    I am just providing the path of the script and  and shell script name.Tried below option to check it runs but it  is not.
    /home/pd1adm/concur/get-concur.sh
    sh /home/pd1adm/concur/get-concur.sh
    Please help me out.
    Thanks,
    Madhu

    Please check the FILE permissions.
    I had the same problem long back at that time there was some file permission missing.
    Please ask your BASIS or UNIX team to check the permissions.
    Thanks
    Naresh N

  • Runtime OS command before Message processing

    Hi all,
    I have a scenario where the input file from a particular FTP server has to be moved to XI server and then process the message from there. For this I am trying to use "Runtime OS command before Message processing" My problem is that how do I define it in the normal adapter configuration i.e. File access parameters for the sender.
    My Query is:
    Now should I use the NFS protocol or the FTP protocol ie.in the File access parameters should I specify the directory from which the file needs to be processed after movement to the XI server or should I specify the FTP server details choosing the FTP protocols.
    Also provide me some links on how to configure using OS commands.
    Thanks & Regards,
    Nithiyanandam

    Hi,
    U can use NFS ...also for RUN Operating sysyrm command
    Try using RUN OPERATING SYSTEM COMMAND AFTER MESSAGE PROCESING and RUN OPERATING SYSTEM COMMAND BEFORE MESSAGE PROCESING.
    You just post ur output file in some folder(Target) , lets say /usr/sap/sapout/test/.and the shell script in this path /usr/sap/bin/convert.sh (use ur Rename logic here).
    Inside the File access parameters put target directory and filename scehme and for shell script give processing parameters as File construction mode , File type and OS Command and use a space after the shell script name and the %F.
    And for input can use it directly.
    For the shell script (which u will use to rename the file after processing) you can put anywhere inside /INTERFACE/XI/ but athe time you provide the pat it will be exactly matching as from where you are using the Shell Script and the file at the coressponding places. It shud be in XI. Thats it and u r done.
    Check out these links. First one will help you in acheiving want you want.
    /people/sameer.shadab/blog/2005/09/21/executing-unix-shell-script-using-operating-system-command-in-xi
    /people/michal.krawczyk2/blog/2007/02/08/xipi-command-line-sample-functions
    /people/michal.krawczyk2/blog/2005/08/17/xi-operation-system-command--error-catching
    http://help.sap.com/saphelp_nw70/helpdata/en/e3/94007075cae04f930cc4c034e411e1/content.htm
    I hope this will solve your problem
    thanq
    krishna
    Edited by: krishnachitanya siddavattam on Mar 10, 2008 5:38 AM

  • Message processing failed. Cause: com.sap.engine.interfaces.messaging.api.exception.MessagingException: java.io.IOException: invalid content type for SOAP: TEXT/HTML; HTTP 404 Not Found

    In my 2006 biztalk application I have exposed web service to receive SAP input. It was working fine. After I have modified something in orchestration in that application . I am getting following error while SAP try to consume my web service. Can anyone please
    help me.
    Message processing failed. Cause: com.sap.engine.interfaces.messaging.api.exception.MessagingException: java.io.IOException: invalid content type for SOAP: TEXT/HTML; HTTP 404 Not Found

    In my 2006 biztalk application I have exposed web service to receive SAP input. It was working fine. After I have modified something in orchestration in that application . I am getting following error while SAP try to consume my web service.
    HI Arivazhagan K,
    Could you give some explanation about what you modified? according the to error message, this is "resource is not found issue".
    Best regards,
    Angie
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Message processing failed. Cause: com.sap.aii.af.ra.ms.api.RecoverableExcep

    Hi,
      I am generating IDoc for infotype 2006 through creating Change pointers using the Function Module 'CHANGE_POINTERS_CREATE_DIRECT'.
    The problem is the Idoc is not reaching the receiver system. It is showing the below error message when i checked it in RWB Communication Channel Monitoring,
    Message processing failed. Cause: com.sap.aii.af.ra.ms.api.RecoverableException: Error processing request in sax parser: Error when executing statement for table/stored proc. 'XXXXX' (structure 'callperson'): com.microsoft.sqlserver.jdbc.SQLServerException: Warning: Fatal error 7987 occurred at Dec 17 2009  1:43PM( $ . Note the error and time, and contact your system administrator.
    The scenario is Sender: Idoc and Receiver : JDBC adapters.
    Please let me know how to solve this issue.
    Thanks,
    Sri

    Hi,
    From the error message: "Error processing request in sax parser: Error when executing statement for table/stored proc. 'XXXXX' (structure 'callperson'): ". I think:
    (a) If there is any data type mismatch like a character field from PI is trying to post into a date or numeric field in the stored procedure. You need to check if the data type of the fields in PI and the stored procedure are same?
    (b) If there is any structure mismatch when the XML is created by BADI like any mandatory fields are missing.
    Thanks,
    Manohar Dubbaka

  • Message Processing Status

    Hi All,
    I have a Webservice to Proxy synchronous scenario in which I have to find out whether we can monitor the processing time in XI in order to give a specific response message to the sender when the processing takes longer than 45 Secs.
    This means when the message is in XI for more than specified time interval (say 45 secs) I need send some status message asking the user to wait.
    Can somebody help me out in this.
    Helpful answers will be rewarded points.
    Thanks & Regards,
    Zabiulla

    hi,
    yes you can take a look at the processing time in XI by using the performance monitoring in RWB in XI.You run your scenario and then you can check the time taken in RWB.
    But if you want to send some message after a certain time then you can use wait step inside a BPM.
    regards,
    ujjwal kumar

  • How to include processing time in the  LogFormat in httpd.conf of OAS

    Hi,
    I want to add processing time parameter in the LogFormat of the HTTP requests in Application server logs file.
    i tried to edit the httpd.conf file which orginally is as below
    LogFormat "%h %l %u %t \"%r\" \"%{Cache-Control}i\" CC \"%{Cache-Control}o\" %>s %b" common
    to
    LogFormat "%h %l %u %t *%T* \"%r\" \"%{Cache-Control}i\" CC \"%{Cache-Control}o\" %>s %b" common
    But doing so, did not add the Processing time in the GET and POST requests.Although same works for Apache HTTP server.
    I want to know how do i add the Processing time attribute in the LOGFormat.
    By Default the LogFormat is Common, what are the other possibilities fpr LogFormat.
    Please revert.
    Regards
    Ak

    Hi,
    1. To reduce the processing time for JMS -> IDOC scenario, try to get the Average processing time taken by JMS adapter, IE, IDOC adapter for the messages that are processed so far by going thro the Adapter Audit logs, SXMB_MONI race and Time in WE02 in R/3 system. Calculate this for 5 - 10 messages at different time to get the clear idea of which step is consuming more time. Then it will be helpful to focus on tuning that specific step.  If you are using BPM, check the processing time taken by PE.
    2. Check the Inbound and Outbound queues used by this interface, if required try to configure Prioritized Queue with more time allocated for this interface in Integration Engine.
    3. Check the load on the Integration Server when this Interface messages are getting processed, to understand/ isolate the interfaces which are consuming more processing time and system resources.
    4. If this is not in Production try to perform the Mapping/ transformation in graphical mapping itself, it will be helpful to minimise use of XSLT mapping to get better performance.
    5. Check if the Archive and Delete jobs are running successfully in the Integration Server, since this will free up the occupied resources in the system.
    6. If possible post seperate Forum questions for issues in different Interface scenarios, it will be easy to understand the problem for all of us.
    Hope this will be helpful,
    Regards,
    S.Santhosh Kumar

  • RE: GR Processing Time not showing in MD04 and Exception List

    Hi,
    Just a quick question on GR Processing Time.
    A sales order has been raised and delievery day is for lets say 05/04/2010. MRP runs and it creates a planned order to be finished on the 05/04/2010 but it should finish on 04/04/2010 and as I have a GR time for 1 days.
    All data is correct but it doesn't seem to give an exception message saying reschedule in for the 04/04/2010 based on the GR Lead time build in material master.
    Regards
    Adeel Sarwar

    Dear ,
    Please note that while you are Carrying out MRP in MD02 you might have selected scheduling indicator -2  which triggered Lead times Scheduling based on the sales Order Delievery date , Scheduling Margin Key Timings , GR Processing Time  with an infinite capacity (MRP system does not carry out any Capacity Avalibility check where as does it does Scheduling for Planned Order  considering infitinte capacity in WCs) .As the system calcualtes the Planned order Deleivery date based on those parametrs  with in the planning and re-scheduling horzon , so result is not exceptional from MRP scheduling ponit of view .
    Now if you re-schedule the order as per your delivery requirement date , you will get the exeception messgae as applicable in MD04.
    Otherwise , please check in SPRO-Material Requirement Planning ---Evalution -Exception Msg -Select Key  U1-MSG 10-Double click on that -Check wether the "No Exception Msg " is ticked .Remove the same .
    Regards
    JH

Maybe you are looking for