Message processor Roles

Hello,
I have assigned
SAP_SMWORK_BASIC, SAP_SMWORK_INCIDENT_MAN, SAP_SUPPDESK_CREATE, SAP_SUPPDESK_PROCESS
roles to message processor.
I have assigned these message processor in Org model also.... but still they cannot see the link for "Processing by my team".
But when I give SAP_ALL profile, they are able to view it.
I have created a role Ztransaction, please let me know whcih all TRANSACTION need to be included in this role, so that message processor can see "Processing by my team" link with out SAP_ALL profile.
Regards,
Shyam.

Hi,
Run crm_dno_monitor with team option selected and also take SU53 without SAPALL profile
it might help you to get the required authorization object.
Regards
Prakhar

Similar Messages

Automatic Message Processor Assignment In Service Desk Message

Dear Expert,
We have configured Service Desk as per the web log in the following link
[/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i|/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i]
Everything is working fine. We have set the rule as per SAP Component assignment.
Now every thing is working fine aprt from Message Processor assignment. Even it is picking up
the correct support team but not the Message Processor included in that team.
Regards,
Partha

Hello Partha,
In that article it states:
Assign Business Partner to iBase Components.
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Assign Business Partners to iBase Components.
To be able to assign automatically some type of partner to the message transaction, we have to assign those partners directly to the iBase Component.
So have you been able to do this step successfully?
Regards,
Paul

SOLMAN 7.1 SP10 CRM UI Service Desk - How to clear / remove Message Processor on a particular status

Hi Experts,
I have a requirement to remove the stated Message Processor, when the incident / Service Desk ticket is being saved using a particular status (Eg: Sent to Level 1).
Appreciate if someone can guide me how this can be done (whether using simple PPF (tcode SPPFCADM) or we are forced to use BFR+
Thanks in advance
Regards
Shahul

The solution is here
SOLMAN 7.1 CRM UI - "Reported By" Empty
Thanks to Ash.

Multiple Message Processors in IB52 for partner determination rule 13200137

Hello Experts,
Can anyone please help me out in one of my issues? I am configuring service desk wherein I need to have only one layer of support team. One consultant for each module. I am using SLFN0001_ADVANCED. I am using rule 13200137 for partner determination. I am using IBASE for determining the message processor.
While determining automatic message processor, IBASE is not allowing more than 1 Message processor. So, all the messages created are getting allocated to single message processor only.
In TRN PFAC, rule simulation for the rule 13200137 is working fine, as per the Org model defined in TRN ppopma_crm.
Can anyone please help me out?

Hi Deepak,
Hope, you are trying to assign more than one partner Function (Message Processor) to a service Desk Message. In such case, check for the max limit of partner function allowed for Message processor in the Partner Determination Procedure in your Transaction Type (SLFN).
The partner function category for the Message Processor Partner Function is Person Responsible. You may face issues in assigning more than one partner function of the same partner function category in a Transaction; If so, kindly refer to sap note 844503.
Regards,
Waseem

Populate the Support Team based on the Message Processors Org Unit

We are using the Service Desk and using the SLFN transaction to create tickets.
At the moment we populate the Message Processor and Support Team fields manually.
Is there a way that when the Business Partner is entered into Message Processor field that the Support Team (Organizational Unit) that this person is a member of is automatically entered into the Support Team field.
When we setup the organization structure we have defined these relationships so is it possible to utilize this?
Thanks
Simon

Hi,
Pls check this blog..
Service Desk: Support team determination in Solution Manager 7.0
Pls assign pts.

Default Sold To Party and Message Processor on a Message

Hi All,
I have 2 questions on here regarding Service Desk.
I have set a BP as Sold To Party in tcode BP and maintain its address. In IB52 transaction I already set the respective BP as sold party to all satellite system. Somehow when I create the message, and open the created message from service desk, the Sold To party field is still blank. What did I miss here ?
Second, with PFAC_RESPO I've assigned an users as default support team for based on message component. But this setting only for set the default Support Team in the message, not the message processor. How do I set the default message processor ?
Thanks & Regards

hi,
this is depending on what you want to set-up (every company has his own strategy)
in big company you want to assign the support team only and let the agents pick-up message for their team, in smaller you might want to assign the processor also
if you want to assign support team based in IBASE component you need to continue like you need
but you need to add the SLFN0003 in your IBASE profile
1. For doing this you need to go in CRM customizing by following this path
Master data
Installed base
Assign partner determination procedure
go and check the line for the IBASE category 01, in standard should be 0000032, you need to define your own profile (keeping the standard like it is)
2. Go now in partner profile change follwoing this path
Basic function
Partner processing
Define partner determination procedure ZIBASEXX (name you want) by copy of 000032
Add the support team SLFN0003
3. and go back to change the IBASE category 01 changing 0000032 into ZIBASEXX
that's it !
If you want to let the processor depend on IBASE, you can do the same or usually you define your own action for this
I hope it helps
br Xavier

Automatic message processor determination when support message is created

Dear Gurus,
Plz help me with this question.
My requirement is that as soon as Support message is created when msg processor should be automatically be assigned.
I change the SAP standard rule 13200137 for function partner SLFN0004, but can't to choose the Insert Agent - "Person".

>
Alexey Rtischev wrote:
> Dear Gurus,
>
> Plz help me with this question.
> My requirement is that as soon as Support message is created when msg processor should be automatically be assigned.
> I change the SAP standard rule 13200137 for function partner SLFN0004, but can't to choose the Insert Agent - "Person".
Dear Alexey,
If you want to have the processor assigned automatically you need to perform the definition of customer specific
partner determination and the configuration of determination rules in the system. You can refer to SAP Note 616946 but this Note only provides an example how the determination of the support team could be reached.
The message processor will be assigned only if there is just one processor to the selected component. Otherwise the Team will be assigned The important thign here is that just one value can be found.
Hope that the information helps.
Regards
Amit

Issue management Ticket and Message Processor

Hi all,
I am facing a certain challenge with ticket creation from solar01, I have ticket creation configured to choose a default message processor (which is correct), but when i reopen the ticket for any reason the message processor is not assigned anymore.
I have tried the same using crmd_order and found that this issue doesnt reoccur there.
any advice
thnx

hI
the interesting thing from one f the source, As of ST 400 SP19, you should activate the BADI BADI AI_SDK_CRM_DNO_MON , for make the field populate
CRM_DNO_MONITOR:
Columns "Reported by", "Processor" are only filled, if BADI AI_SDK_CRM_DNO_MON is active
plese activate the badi either from IMG or manually.
Thanks
Jansi

Message Processor should not be same as Reported by

Dear All,
Is there are any configuration settings that can be done so that when the reported by and message processor are same then it should not allow to save the support ticket?
Regards,
Rajesh Kumar.R

Hi,
You can use the Badi ORDER_SAVE to validate this requirement.
Thnx,
Waseem.

Restrict message processor list when creatin a new support message

Hello,
How can I restrict list of business partners which can be choosen as message processor while creating a new message?
What is auth obj?
Regards,
Michal

>
Michal Sarna wrote:
> How can I restrict list of business partners which can be choosen as message processor while creating a new message?
> What is auth obj?
In the VAR scenario, key users should not be able to choose/assign a message processor.
Is the Key User in your system allowed to access queries and CRM_DNO_MONITOR.
If yes, please check authorization of
Authorization Object: CRM_TXT_ID
Activity 02
Text ID SU15 Information for SAP
See Restrict authorizations Incident Management
Regards,
Ruediger

Error Filling 'Message Processor'

Hi all!
My 'organization model' is the following:
Assignment Plan (CRM).....................Code.......................ID.........................Business partner.....Valid from
...Service Provider..............................CCC........................O 50000607..........0000000033............01.01.2006
......Service Desk...............................ServiceDesk.............O 50000608..........0000000032............01.01.2006
.........Service Manager.......................SrvcManager............S 50000614........................................01.01.2006
.........1st Level Support......................1stLevel...................O 50000609..........0000000034............01.01.2006
............1st Level Support Employee ...1stLevelEm..............S 50000615 .......................................01.01.2006
...............Robert Neuner /...................0000000011.............BP 0000000011................................. 01.01.1900
..................Robert Neuner..................Neuner....................US NEUNERR ...................................01.01.1900
...............Robert Neuner ....................Neuner....................US NEUNERR....................................01.01.1900
.........2nd Level Support......................2ndLevel..................O 50000610..........0000000035............01.01.2006
............BC-Team...............................BC..........................O 50000611..........0000000036............01.01.2006
...............BC-Team Employee.............BCEmployee...........S 50000616........................................01.01.2006
..................Robert Neuner /................0000000011.............BP 0000000011..................................01.01.1900
...............Robert Neuner.....................Neuner....................US NEUNERR....................................01.01.1900
............CRM-Team............................CRM........................O 50000612..........0000000037............01.01.2006
...............CRM-Team Employee..........CRMEmployee.........S 50000617.......................................01.01.2006
..................Robert Neuner /................0000000011.............BP 0000000011..................................01.01.1900
...............Robert Neuner.....................Neuner....................US NEUNERR....................................01.01.1900
and in the 'support message' I want to see the following:
Field 'Support Team' -> '36' ('BC' 'BC - Team) ==> and that's ok, this value I create Transaction 'PFAC_RESPO' -> 'AC' '13200137'
Field 'Message Prosessor' -> '11' (BP No. from Neuner form the BC-Team) or 'NEUNERR', but this field is always emtpy!!!
How can I get this value(s)?
Are the value available via 'PFAC_RESPO' -> 'AC' '13200137' or
via customizing SLOG -> CRM -> Basic Function -> Partner Processing -> Define Partner Determination Procedure -> Procedure 'SLFN0001' -> Partner Functions in Prodedure -> Function 'SLFN0004 Message Processor' -> GoTo -> Details -> Access sequence (which one of this entries)?
thx in advance,
kind regards
Franz

Hello Franz
Are you trying to use the rule and automatically assign the processor to the message as soon as the message is created ? Or you are manually assigning the processor after the message is created ?
Regards
Amit

"Message Processor" does not get assigned when saving the document.

Hi folks!
When creating a support message (SLFN) and saving the document usually the BP of the current user got assigned to the partner funtion "message processor".
This used to work but does not anymore. Now I cannot find the reason why.
I think I could achieve this via customizing "Make Settings for Change Transaction Types" and using "Specify Copy of Current User" but I am pretty sure this was not customized before.
I could use partner determination procedure, too. Access sequence "User" but still I am not sure this was customized before.
I am using SLFN transaction type service provider scenario (SLFC0001)
Anyone got an idea?
Thanks in advance.
Regards
Edited by: Christian Kaunzner on Mar 25, 2009 5:15 PM

Hi Christian,
did you solve this issue on your own? can you share your experience?
thanks
Pedro Rodrigues

How to stop Current Processor role (ChaRM) from updating to current user

Hi
We are utilising the Current Processor role in two transaction types (ZMTM and ZMAD) and using these transactions in CRM Web Client UI.
However, we do NOT want the Current Processor role to update automatically to the current user.
Here is Partner Determination for ZMTM. As you can see the Current Processor is blank in the Trigger and Access sequence fields. I have also tried filling this in but it didn't make a difference.
I have also gone into the Automatic Assignment Settings in SPRO
The Help Text for this configuration is below.
I have left the configuration blank so I don't want the Current Processor updating (i.e. whatever Business Partner we type in, we want it to stay this way unless we manually change it. No automatic update).
Despite this, the Current Processor always updates to the Current User in CRM Web Client UI. How do I change this???
Thanks all
Shaun

Grrr....as soon as I posted this I found the resolution.
I had to input this into customizing:

New SMARTFORM's do not work when sending to Service Desk message processor.

We have been using Solution Manager Service Desk and the standard SMARTFORMS to mail details of the service ticket to the person requesting support and the message processor.
We are using the CRM_SLFN_ORDER_SERVICE_01 and CRM_SLFN_ORDER_SERVICE_02 SMARTFORMS.
We wanted to make some changes to these SMARTFORMS and therefore have copied these using the Z name space.
We then reconfigire the Action Definition and select the new 'Z' SMARTFORMS that we have created. However, when we create a support ticket the automatic mail generation no longer works.
When we revert back to the standard original smartforms the automatic e-mail generation starts to work again.
Is there something we have not done with the new 'Z' SMARTFORMS that we need to do, so that the mail generation starts to work.
Simon

I have the following errors:
Function Module /1BCDWB/SF00000015 of smartform delivered an error   Message no. SPPF_MEDIA018
Error when sending to   Message no. SPPF_MEDIA043
Line 2 column 1 do not exist      Line 2 column 1 do not exist.
Message no. SSFCOMPOSER178
Diagnosis
During table output you tried to position the cell with the address line = 2, column = 1, but this cell does not exist.
System Response
The system issues an error message.
Procedure
This is probably an internal error. Please contact the SAP hotline and report the problem.

Message creation from Service Desk when Message Processor field is updated

I want our Service Desk system to create a message to the message processor only after the message processor field is updated. I do not want it to send e-mails when there is a status update. Any ideas?

Hi,
You can have the email on status update, but make it partner dependant.so that action will be executed whenever you put bp for processor and save without changing status.
regards,
mahantesh

Message processor Roles

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