Message reads 'Disc burner or software cannot be found' Doing everything as usual but not with usual success.
I cannot burn cds though I'm doing everything I did formerly with success. 'Disc burner or software cannot be found' keeps appearing and blinking. Thanks
Is this on iTunes for Mac or iTunes for Windows, Lmay?
Similar Messages
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I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2 -
I still cannot burn a cd even when I updated my software to 10.6.8 keep getting same message disc burner or software not found pls help
Have you tried to restart the Mac?
Another program may be blocking the drive.
If restarting does not help, check out the questions here:
Re: Disc Burner or Software not found... -
I have a Mac Book Pro 2.4 GHz Intel Core i7; Memory 4 GB 1333 MHz DDR3
Mac OS X Version 10.7.5
I updated to iTunes 12.0.1.26 and I am trying to burn a playlist and I get the following message: "Disc burner or software not found" . I have burned lots of CD's and DVD's before and this is the first time I get this message and cannot burn anything. Can anybody help me, please?Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Installed itunes update 10.5.0.142 and now get the error message "Disc Burner or Software Not Found" when trying to burn playlist to disc. Windows 7
Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Has anyone seen this error message: "Disc burner or software not found"?
Two weeks ago I successfully burnt a CD of Word files. Yesterday I put in a blank DVD and got a formatting error message. I didn't think too much of it (thought I had bad discs).
Tonight I tried to burn a CD out of iTunes. I got this error message: "Disc burner or software not found"
I suspect this is not good.
Can anyone help? Details on the DVD drive below.
Thanks a lot.
Will D
MATSHITA DVD-R UJ-857:
Firmware Revision: HBE4
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: No
MB 1.83, 2G RAM Mac OS X (10.4.8)Thanks for the post.
No moving or renaming files, except for I deleted a file related to Adobe Acrobat to remove a toolbar thing. But nothing other than that.
Are there specific files I should be looking out for?
Thanks again. -
Each time I try to burn a cd from a playlist, I keep getting the message 'disc burner or software not found' I haven't changed anything recently. Why has this suddenly started happening?
It's c. 14 months old and sometimes it gets hot...
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I KEEP GETTING MESSAGE WHEN DISC BURNING, DISC BURNER OR SOFTWARE NOT FOUND
i keep getting the message: disc burner or software not found when i try to burn a playlist...i know that i have a burner because i can use other apps to burn on that drive...could it be that my burner is not supported by itunes?
There's a few different things that can cause that message, daniel, so we'd better have a closer look at your system.
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
When I go to burn a CD I have it in a playlist and hit burn to disc a error message comes up and says disc burner or software not found. How do I fix this for Windows vista.
Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
Gateway M-2626U
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DAE0803978170
Current user is not an administrator.
The current local date and time is 2011-06-07 21:32:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 3200 Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly. -
When i try to burn from library disc burner and software not found message appears
when i try to burn a disc from library the message disc burner and software not found appears.
Hello,
I am having the same problem - "Disc burner or software not found" and I can't create a new CD from iTunes "burn playlist to disc". I see many others asking the same question and I don't see answers. I have spent all day uninstalling and reloading iTunes, testing, etc. Even iTunes support said they couldn't help me.
I have Windows 7, and I can't really use iTunes without having the CD burner working. I have wasted hours and will gladly pay for help, but iTunes support said "no". -
Why does my itunes say it cannot find the disc burner or software when I'm trying to burn a CD? I've burned CD's before...even earlier today and all of a sudden it started saying that and wont burn my CD
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite C655
iTunes 11.0.0.163
QuickTime not available
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00*****950
Current user is not an administrator.
The current local date and time is 2012-12-11 16:09:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.0.163 (x64) is currently running.
iTunesHelper 11.0.0.163 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
<Edited by Host> -
I ran the diagnostics test and the program was unable to detect a prerecorded cd. This is a fairly new problem and I am not sure what to do.
The results to the diagnostics test are below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 5520
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0035BB400AFA2018
Current user is not an administrator.
The current local date and time is 2013-07-14 17:29:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16002)
Video Display Information
Intel Corporation, Intel(R) HD Graphics 4000
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
Failed while scanning for CD / DVD drives, error 2380.
Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.Hello queenabs,
It sounds like you are trying to burn a playlist to a disc in iTunes, but you are getting the error, "disc burner or software not found." I found a couple of resources that I think might help with an error like this.
I recommend starting with the steps in this article:
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
If you are still having trouble with burning a disc after following the steps in that article, I recommend following the steps in this article:
iTunes for Windows: Additional troubleshooting tips for burning issues
http://support.apple.com/kb/TS1374
Thank you for using Apple Support Communities.
Best,
Sheila M. -
When trying to burn a cd in i
Tunes, meassage appears "no disc burner or software found". The last time I burned a cd was about a month ago and had no problem. What do I do?Windows computer (as it says in your profile) or Mac (the forum in which you posted)?
Restart your computer. -
ITunes cannot find disc burner or software
I quit burning a playlist one song in, now the CD won't eject from my computer and iTunes tells me "disc burner or software not found". ***???
Reboot, manually eject the CD, repair permissions and see if it works. Generally on all macs interrupting CD or DVD burns and even in other applications, like Toast causes all manner of confusion. Let it finish next time even if you change your mind since the CD is ruined anyway.
-
I am trying to get itunes to burn a disc on a Samsung external drive but I get a message disc burner or software not found. Itunes 11.1.5.5 does recognize a bought disc in the drive.
Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2
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