Message saying that I cannot purchase a song bc my account is disabled?

I tells me to contact customer service to enable my account, however when I try to contact them the customer service form on the support part of the site tells me that I have to pay to speak with someone? How can I enable my account, I am sure that I am missing something.....Please help!

lucama wrote:
I have purchased a song,...
You may have a Corrupt download...
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

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Message saying that I cannot purchase a song bc my account is disabled?

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