Message that printer cannot be found in directory; my printer is not printing

My HP Photosmart 5514e - all in one printer - will not print.  I have gotten a message that it is not found in the directory.  I have tried so many different things -- printer will be 3 years old at the end of the month.

Hey there @pattysc , welcome to the forums
I read your post about your Photosmart 5514 not printing from your Windows XP system, and I would like to help.
I would like for you to start with running the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Please send me the results in a screen shot, or through written text is alright too!
Try printing from Notepad, and from a website, for example. Let me know if you can print from either place. It's always good to test print from more than one program as sometimes a program has a glitch and won't print.
Also try making a copy from the front of the printer, and tell me if copies work.
In the meantime, you can try a power reset, firmware update, and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Getting the Latest Firmware and Product Updates
I look forward to hearing from you,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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