MESSAGE TO APPLE: YOU HAVE A NUMBER OF UNHAPPY CUSTOMERS...

I apologize for leaving this potentially unpleasant message, but I logged into the Apple discussion board to find a solution to what I thought was something I had done wrong...instead, I find numerous people who have been affected by the EXACT SAME issue at around the same time as myself.
It is obvious that a recent update has caused your product to become unusable. Despite the assistance of the other people on this board, there are still numerous people who have been unable to use their iPod Shuffle units over the past week.
I refuse to pay $50 just to have my shuffle replaced with another, when I know that this is a software issue that will just rear its ugly head again when I get home. Some of the threads on this board state that people were able to overcome this issue, while others are still left out in the cold.
My suggestion is to quickly issue some sort of notice to your customers that you are working on fixing this issue, and that the product which we paid good money for is not going to become another casualty of poor customer service.
It is obvious that there is a problem. I trust Apple, and have been very happy with their products thus far. I would bet that everyone here feels the same way. Please produce another update that solves this issue, and provide us with the information necessary to make your product usable again.
Not to name names, but if Microsoft put out an automatic update that made their entire operating system unusable, they would have immediately sent out a message urging affected customers to contact them to receive a "fix it" disk containing the necessary files to overcome the problem. Instead, Apple is just sitting there waiting for us to come to them. Be proactive, and be the company we all think you are.
Please answer this thread and let us know you are working on the problem...please!
Frustrated, but still loyal...
Jason

http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html

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