Message to Moderator on the multiple errors that o...

I have tried to watch the BTSport 'free service' on a number of devices and have experienced many problems, most of which have been mentioned in the forums. But I would like to summarise my experience. Perhaps you could pass this message on to the chief exec.
I first tried out BTsport on my 2 desktop PCs and a laptop. It only works on one, the other 2 give error messages. The proposed solutions offered by BT do not fix the problem. The most popular is Silverlight corrupt. This is not the case as it works when tested independently, and still fails even when silverlight is reinstalled. Other suggested solutions like clearing caches, reloading etc are an insult to the users intellegence. They don't fix the problem and the problem is still there after 6 months.
Free BTSport product seems to have been marketed for use on PCs and various portable devices, but for some reason NOT TVs. I have a Smart TV with a LAN connection to my Hub. So I can watch TV over the internet using apps on my TV. However I cannot watch BTSport because there is no app available for the TV. I also have a PVR and freeview, but even though the channel is listed, I cannot watch it (even for a subsciption).
So if I want to watch BTSport on my TV, I have to connect the monitor on my portable device, if I can get it to work, to the TV -  and the quality is poor. Failing that I have to buy BT TV to receive it over the airways which means buying youview and throwing a way my new PVR, which with my Smart TV gives me everything Youview gives me anyway!
So I decided to buy a tablet with HDMI interface to the TV. When I watch BTSport the picture is a squashed 4:3 aspect ratio picture on a 16:7 monitor (tablet and TV). BT have admitted that this is a fault and will be fixed sometime in the future. Not to be defeated I was looking forward to watching Liverpool / Man City on Boxing Day so fired it up. Guess what? after about 15 mins the service dropped out and BT Sport app said it could no longer play the video. I tried a number of times to reconnect during the match but it failed to work. I tried again after the match had finished, and lo and behold it started to work again!
To summarise:
The product has been poorly developed in my view. Thre are a myriad of error codes and BT seems to put the blame on various third party products. Suggested fixes don't work and I think the integration testing of third party products and supporting platforms is very poor. There seem to be many outstanding bugs in the system which need sorting, not fudging. It would appear also that testing on the many different devices is poor - you don't have to test on every coceivable device, you just need to get smarter in testing.
The product has been marketed in a way that severly restricts the ability to watch free BTSport on the TV. In fact it is very restrictive watching BTSport on the TV even if you are willing to pay a subscription.
Is there any chance your service will improve in the future, or will all those that have unresolved problems have to move over to Sky, which on the face of it seems technically superior in every way.

I don't use the online facility much as I have BTTV, but if I want I've been able to use it trouble-free since day 1 using any browser on two Windows 7 laptops. However, I've just got a new Windows 8 laptop and can't get past the VC019 message (Silverlight problem) with any browser even though I've tried all known cures. It's the same with Sky Go.
So I'm stuck right now, though I still have the other laptops if necessary. The problem with ascribing blame is that it seems impossible to establish where the fault lies, though I'll continue researching. It's clearly something to do with the laptop configuration, though whether it's something that BT (and Sky) should have covered is hard to say until the issue is identified.
Silverlight sure seems to have been a poor choice by both companies.
You can click the white star next to this message if you think it was helpful.

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